Artificial Grass Masters Reviews 327

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

This place only cares about money, not the quality of the service provided. Spent a significant amount on turf for my whole backyard. They brought the product first week of July during the hot Arizona... See more

Rated 1 out of 5 stars

What shoddy workmanship, I told my neighbors not to even consider artificial grass masters and go some where else. My tuff has holes and looks lumpy in other areas. I was told that someone would come... See more

Rated 1 out of 5 stars

Where very misleading about how the grass would be with children and dogs even after being asked straightforward questions. Grass has seamlines. Didn’t put enough rock in my backyard surrounding the p... See more

Company replied

Rated 5 out of 5 stars

Had several landscaping changes made to our yard and the project manager made careful notes of each one, all on his I-pad. Was impressed with how he was able to complete a detailed estimate before he... See more

Company details

  1. Construction Company
  2. Furniture Store

Information provided by various external sources

Artificial Grass Masters is the Valleys Leader in Artificial Grass Wholesale and installation. Our Artificial Grass products have a 15 year warranty and our wholesale grass starts at $1.39 per sqft and our installation starts at $4.75 per sqft(included materials and installation)


Contact info

2.5

Poor

TrustScore 2.5 out of 5

327 reviews

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Rated 5 out of 5 stars

Great Company

The artificial grass we had put in our backyard is absolutely great. No longer is our dog tracking in dead grass so the house is much cleaner. The installers were efficient and did an excellent job. Everything went as we were told. Our Miniature Schnauzer took out a couple of corners and tore out a small chunk of the grass so if you have a dogs it would be wise to keep an eye on them until they get used to the new install. Other than that, and the dog was a puppy, everything was well done.

November 1, 2018
Unprompted review
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Rated 1 out of 5 stars

Estimate to take out existing turf

Estimate to take out existing turf, haul away, and replace with already purchased new turf-$10,000! Sounds extremely expensive. No deal.

October 31, 2018
Unprompted review
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Reply from Artificial Grass Masters

Jim I was so shocked to hear about the how you were surprised at our low prices. So I looked at your estimate and what I found was this:

Artificial Grass to be installed 2700 sqft @ $2.50 sqft = $6750
Excavate and dispose your entire back yard 20 tons - $2400
Total Tax Included - $9150.00.....This is a smoking deal!

We understand that many people have a budget and we respect the budget conscience homeowner. We also offer financing up to $50,000 18 Months same as cash and only 6.99% OAC

You Dream Backyard would only cost you $118/ Mo.

We are always here for you and if you are still interested please feel free to give us a call we are always here to help.

Rated 5 out of 5 stars

We were surprised and pleased that…

We were surprised and pleased that Artificial Grass Masters did much more than artificial grass. They did a superlative job for us by putting in a paver and flagstone patio and walkway, and finishing it off with excellent landscaping.
The management of the job was first class, and we felt well treated.
Thanks Artificial Grass Masters!
Best regards, Scott & Trish

October 31, 2018
Unprompted review
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Rated 1 out of 5 stars

Grass only lasted three years because…

Grass only lasted three years because of untreated batch that went to several of their customers. The manufacturer replaced the grass but it was an inferior product. Artificial Grass wanted to charge more for labor than the original installation. I did it myself in the end with less patching than the original install.

October 31, 2018
Unprompted review
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Reply from Artificial Grass Masters

We are proud to align ourselves with brand manufactures that warranty their product. We have installed millions of sq ft of artificial grass and some products fail its the nature of the business. But because it fails the manufacture also understands the risk so they provide a replacement warranty for the product. Unfortunately since products are offered at the lowest price, any costs for re-installation fall directly on the grass purchaser(The Homeowner). We offer an extended warranty as an insurance which covers the grass and the installation no questions asked. We encourage all of our homeowners to take advantage of our extended warranty unfortunately most homeowners feel it is unnecessary until it is too late.

Rated 1 out of 5 stars

5 calls - no response

October 31, 2018
Unprompted review
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Reply from Artificial Grass Masters

Are you sure you are calling the right number because we have an office on call all day and we have a 24/7 call center on standby to take any overload and answer any questions or to set up a free estimate right away. Please make sure and call 602-730-7003

Rated 5 out of 5 stars

Great service

Great service, great price and quality follow up after project was completed.
Definitely recommend.

October 31, 2018
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Rated 2 out of 5 stars

We purchased grass in June and After…

We purchased grass in June and After the grass was laid the back 1/4 of the yard was damaged( looked totally smashed down and a different color) . The company told us the grass would eventually perk up as that was not unusual. They came back out a couple of times and tried resanding it and raking it to no avail. We asked from the get go to have it replaced but they told us it would spring back. After 3 months of arguing they contacted the warranty company and finally replaced the entire yard of grass. We were very happy to have our problems solved. I would not buy artificial grass again as it is too hot for people and dogs to walk on in the summertime 😟

October 31, 2018
Unprompted review
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Reply from Artificial Grass Masters

We apologize for the inconvenience, We understand that when grass fails it is scary for a homeowner but that is why you selected Artificial Grass Masters because we will always do the right thing and help you out. When ever we receive a piece of grass that has a crusher roll issue it doesn't mean the grass is bad it just means that the grass would need to season and adjust over a short period of time nonetheless, we understand how you feel and we are glad we were able to do the right thing and get you all taken care of. If you ever need anything please feel free to contact us.

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Rated 5 out of 5 stars

A very happy customer!!!

We interviewed many companies when we were building our home and were by far the most comfortable and pleased with Artificial Grass Masters! They are always on time and there has never been an issue when a few tweaks were needed here and there. They also had the best pricing and we live the opportunity to support veteran owned businesses.

October 30, 2018
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Rated 3 out of 5 stars

The grass looks real and nice

The grass looks real and nice. Just a couple of items that that you should be aware of.
1. The edges were not sealed well to prevent weeds from sprouting up.
2. I was told at installation that they would be back at some point in time to apply another coat of white sand. I have never heard from the installers since the original install date.

Bart

October 30, 2018
Unprompted review

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