So pleased we changed our service agreement to Arton, since we joined them they have been absolutely first class, their team are friendly, knowledgeable and efficient. Pricing is sensible and they r... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Arton are a family run business that have great staff and fantastic customer service. From the first contact with Jess, who arranged the survey appointment.(first impressions count) We ordered an air... See more
We are delighted with the service we get from ARTON. Rang this morning and engineer, Jon, here this afternoon. He resolved the problem and our hot water system now back up and running. He is friend... See more
Company replied
First made contact with Arton regarding not having any hot water at 10.00am and Engineer (John) arrived around 11.00am. He diagnosed the issue, contacted the office who then sent me a quote via email.... See more
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Company details
About Arton Plumbing & Heating
Written by the company
Arton Plumbing & Heating is a trusted, family-run business with over 35 years of experience. Our expert engineers are fully qualified in Natural Gas, Oil, and LPG, delivering top-quality workmanship across boilers, heat pumps, air conditioning, and care plans. Customer service is at the heart of what we do. We also support landlords and letting agents with annual gas safety checks, boiler servicing, and remedial work. As Gas Safe and Oftec registered professionals, you can rely on us for safe, efficient, and expert service.Same-Day Emergency Call-Out Guarantee
Care plan customers get priority, with emergencies handled the same day if you call before 10 AM
As an Arton care plan customer, call before 10 AM to guarantee a same-day emergency call-out. In 2024, we achieved a 100% success rate, proving our commitment to fast, reliable service. Even if you’re not a care plan customer, we strive to reach you as soon as possible, Prioritising emergencies and vulnerable customers.
Contact info
2 James Whatman Court, ME14 5PP, Maidstone, United Kingdom
- 01622749700
- info@artonheat.co.uk
- artonheat.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 24 hours
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Arton Plumbing & Heating
So pleased to have found them! They arrived on time, was knowledgeable and quick. Super reasonable rates and courteous staff. I have no hesitation in recommending them. Great company!
February 27, 2026
Reply from Arton Plumbing & Heating
Thank you for your lovely review. We’re delighted to hear you were happy with the punctual service and the knowledge of our team. Your recommendation means a lot to us — thank you for choosing Arton!
Had work done by this company twice
Had work done by this company twice, and found them to be friendly and courteous. Done the jobs well, and explained everything to me. Would definitely recommend them. Having been ripped off by previous one man bands, it was nice to find this company was reasonable priced.
March 5, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your thoughtful review. We’re really pleased to hear you’ve had positive experiences with us on both occasions and that the team took the time to explain everything clearly. It’s great to know you felt comfortable with the service and pricing, and we truly appreciate your recommendation.
Kept me informed following the booking…
Kept me informed following the booking fitters very courteous, considerate and tidy.
March 2, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re pleased to hear you felt well informed throughout and that the team carried out the work with care and consideration. We really appreciate you taking the time to leave a review.
Reply from Arton Plumbing & Heating
Thank you for your kind words. We’re really pleased you were happy with the service and how quickly everything was handled. We appreciate you taking the time to leave a review.
Great service and quick response on a…
Great service and quick response on a call out request.The engineer Identified the problems with the boiler and after a quotation repairs were carried to a good standard. Punctual and efficient and have had no further issues . Would recommend.
February 24, 2026
Reply from Arton Plumbing & Heating
Thank you for your detailed feedback. We’re pleased we could respond promptly and complete the repairs to a high standard. It’s great to know everything has been running smoothly since. We really appreciate your recommendation and your support.
Change a heated towel rail in the bathroom.
Done a good job cleaned up and left no mess. Will use arton again when required.
February 17, 2026
Reply from Arton Plumbing & Heating
Thank you for your review. We’re pleased to hear you were happy with the towel rail replacement and that everything was left neat and tidy afterwards. We look forward to helping you again whenever you need us.
Just had new LPG gas change over unit…
Just had new LPG gas change over unit fitted by John very helpful and friendly did great job definitely use again .
February 27, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re really pleased to hear you were happy with the installation and that Jon made such a positive impression. We’ll be sure to pass on your kind words, and we look forward to helping you again in the future.
Excellent service
Really excellent service. First time using Arton for a boiler service and will definitely be using them going forward!
February 26, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your lovely review and for choosing Arton for the first time. We’re delighted to hear you were so pleased with the service, and we look forward to looking after your boiler in the years ahead.
Excellent service,very efficient,good
Excellent service,very efficient,good. Pricing wood definitely recommend
February 11, 2026
Reply from Arton Plumbing & Heating
Thank you for your kind review. We’re delighted to hear you were happy with the efficiency and pricing, and we truly appreciate your recommendation.
The plumber was helpful and did the job…
The plumber was helpful and did the job in record time
February 11, 2026
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re pleased to hear the plumber was helpful and able to complete the job so quickly. We really appreciate you taking the time to leave a review.
Great service and excellent…
Great service and excellent professional engineers.
Knowledgeable administration staff.
February 18, 2026
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re delighted to know you had such a positive experience with both our on-site team and the office staff. Your support and recommendation mean a great deal to us.
Engineer went above and beyond
February 16, 2026
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re delighted to hear the engineer went above and beyond — we’ll be sure to pass your kind words on!
Great service
Great service, prompt replies to inquiries and communication on lead up and post the service
February 16, 2026
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re pleased to hear you were happy with the prompt responses and clear communication both before and after the service. We really appreciate you taking the time to leave a review.
We had a full Combi boiler install …
We had a full Combi boiler install to replace our old immersion heater system. Arton were in quick for a quote we agreed a price shortly after and less than a week later it was installed and good to go. Really quick and efficient and would recommend to anyone thanks Arton
February 16, 2026
Reply from Arton Plumbing & Heating
Thank you for your fantastic feedback. We’re delighted to hear your boiler installation went smoothly, from quote to completion, and that you’re happy with our service. Your recommendation means a lot to us — thank you for choosing Arton!
We were delighted with the work and…
We were delighted with the work and quick efficient service we received from this company, we would not hesitate to use this company again
February 6, 2026
Reply from Arton Plumbing & Heating
Thank you for your kind review. We’re delighted to hear you were pleased with the work and the quick, efficient service provided. We really appreciate your support and look forward to helping you again in the future.
Disappointing Experience Due to Reception Staff
What really let the experience down was the behaviour of the reception staff. The appointment confirmation email contained an incorrect address, date, and time, which is worrying from a data‑handling perspective. I had also explained in advance that, due to the nature of my job, I cannot answer phone calls but always respond to emails within half an hour. Despite this, the receptionist repeatedly called me and then escalated the situation to both my landlord and letting agency, describing me as difficult. I found that completely unnecessary and unprofessional.
On top of that, the emails I received from reception were curt and lacked any real understanding, which only added to the frustration. I was told I would receive up to 20 minutes’ notice before the engineer arrived, yet I never received a call, and the text reminder I did get, “Arton Plumbing & Heating - Your engineer is due to arrive at 14:40”, arrived at 14:43, by which point the engineer was already inside my home.
Overall, the interaction with reception overshadowed the rest of the service and left a bad taste in my mouth.
February 20, 2026
Unprompted review
Very polite, friendly and helpful
Very polite, friendly service. Explained in straight forward terms what the problem was with the bathroom taps. Recommended service technicians.
February 6, 2026
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re pleased to hear the engineer was polite and friendly, explained the issue clearly, and that you’d recommend our technicians. We really appreciate you taking the time to leave a review.
Communication prior to service…
Communication prior to service excellent, service engineer (Clarence) punctual very tidy and considerate to my property and very knowledgeable. Very impressed with his attitude and certainly an asset to your company.
I would highly recommend your company to anyone looking to have any Heating, Plumbing or Gas works carried out.
February 19, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for taking the time to leave such a detailed and positive review. We’re delighted to hear the communication beforehand was clear and that Clarence’s punctuality, care for your home and knowledge stood out. We’ll be sure to pass on your kind words to him — he’ll really appreciate it. Thank you for the strong recommendation; it means a great deal to the whole team.
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re pleased to hear you found the service professional and pleasant, and we really appreciate you taking the time to leave a review.
Arton - Great Choice
Professional, courteous giving explanations and advice during the service of the boiler. Boiler only installed a couple of years ago. Can’t fault customer service from this company.
February 17, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your kind review. We’re pleased to hear the service was carried out professionally, with clear explanations and helpful advice throughout. It’s great to know you’ve had such a positive experience with our customer service, and we really appreciate you taking the time to share your feedback.
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