Art On Stone Reviews 

566
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the stone prints and custom photo work truly exceed expectations. Consumers also highlight the extremely smooth ordering process, prompt communication, and careful packaging that ensures safe delivery without any transit damage. Some people were satisfied with the fast local pickup options available, making order collection very convenient during busy holiday seasons. Customers additionally love receiving thoughtful extra complimentary gifts with their purchases. Buyers frequently mention how wonderful these personalized items are as unique keepsakes and presents for family and friends.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality, vibrant... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the finished pieces and... See more

Order

People report positive experiences with order, highlighting seamless ordering processes and quick delivery... See more

Service

Consumers find service to be exceptionally positive, praising the helpful, friendly staff and prompt... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive promptly and quickly.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Art on Stone prepared custom coaster sets for all the delegates and speakers at Sport Event Exchange BC 2025. We received comments from delegates all day stating how beautiful they were, what great qu... See more

Company replied

Rated 5 out of 5 stars

Our art on stone project turned out amazing! We ordered a custom 6x6 vertical triptych mounted on barn board. The pictures were clear and the product was very sturdy and well made. The company is also... See more

Company replied

Rated 5 out of 5 stars

I submitted and number of photos and they came back with better versions of what I sent. Especially eliminating background people etc. They also focused on enhancing where the granite works best. I... See more

Company replied

Rated 5 out of 5 stars

The packing was well done and arrived in excellent condition. Well presented and 2 complimentary coasters were added to my order. I was very impressed and the product was exactly what I hoped for.... See more


Company details

  1. Decoration and Interior Design Store
  2. Corporate Gift Supplier
  3. Photography Service

Information provided by various external sources

We create personalized photo gifts of coasters, trivets and larger custom stones from your own photos or from our original JDN Photography Canada award-winning collections. Art On Stone pieces are created by hand in Horseshoe Valley, Ontario, Canada using an artist’s touch to ensure the absolute best quality for your own ‘art on stone’.


Contact info

4.9

Excellent

TrustScore 5 out of 5

566 reviews

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4.9

All reviews

(566)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful!

December 30, 2024
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Reply from Art On Stone

We’re so glad you’re enjoying your Art On Stone pieces! Thank you for being a repeat customer and for supporting local by shopping with us at our Muskoka Shipyards retail location—it’s always a pleasure to help you create something special.

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Rated 2 out of 5 stars

I was unable to make a payment while…

I was unable to make a payment while placing an order for a gift card online so had to contact by phone. This took several attempts as the mailbox was full. I was not satisfied with what I ended up with as a 'gift card' and the trouble it was to make a payment.

December 24, 2024
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Reply from Art On Stone

We were sorry to hear that your recent experience with purchasing a gift card didn’t meet your expectations, Nancy. You reached out to us on December 19th after having difficulty processing your payment online, and we understand how frustrating that must have been—especially during the busy holiday season.
To help complete your request, we manually created an order so you could pay securely by e-transfer or credit card. Once the order was placed and paid for on December 24th, your electronic gift card, as outlined on our website, was emailed with instructions on how to redeem it.
While we did our best to help, we clearly didn’t deliver the smooth experience we strive for. If you have any suggestions or feedback to help us improve, we’d welcome your input at info@artonstone.com. We appreciate your support and hope we can provide a better experience in the future.

Rated 5 out of 5 stars

Beautiful work

I am so pleased with our order. We wanted another piece of artwork made by Art On Stone to accompany a gift previously given to us. It was fun to be able to use our own photograph and have it printed on the stone. The image used had stone in it so I wasn't sure how it would turn out but it looks great.

December 4, 2024
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Reply from Art On Stone

Thank you for your kind review! We’re so happy to hear that you were pleased with your order and that the image—especially with its stone element—turned out great on the stone, Shannna. It’s always a pleasure to help bring your personal photographs to life in such a unique way. We hope the piece made a wonderful addition to the gift you previously received!

Rated 5 out of 5 stars

Absolutely stunning…

These are unlike any other photo stone coasters I have ever seen. It seems as though the photo ink is embedded into the stone. They were absolutely stunning. I purchased these as a gift for my husband’s boss and he absolutely loved them. Delivery was quick and they made for a very unique Christmas gift.

December 11, 2024
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Reply from Art On Stone

Jennifer, we’re so grateful that you trusted us with your first custom photo stone coasters as a unique gift! We're proud to source high-quality marble stone for our coasters, and our UV printing process ensures each one has a unique finish—no two stones are the same. We’re thrilled to hear that your husband’s boss loved the gift, and that it made for such a special Christmas present. Thank you again for choosing Art On Stone!

Rated 5 out of 5 stars

Purchased an item for a gift and was…

Purchased an item for a gift and was extremely pleased with the not only the communication to keep me informed with the process, but the gift itself was stunning. There was even a small gift of appreciation included with my purchase. I can't say enough good things about the quality of the workmanship and the speedy service. I highly recommend using this company for unique gift ideas.

December 17, 2024
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Reply from Art On Stone

Thank you for the wonderful review of your custom photo stone trivet! We’re so happy to hear how pleased you were with the workmanship, speedy service, and the communication throughout the process. It’s always a joy to include a small token of appreciation, and we’re glad you enjoyed it. We hope to have the opportunity to create something special for you again in the future, Michelle.

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Rated 5 out of 5 stars

Art on stone was very attentive to my…

Art on stone was very attentive to my needs and when I needed a follow up to my request he was very prompt. Work looks great. Well done Very much recommended.

December 7, 2024
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Reply from Art On Stone

We’re so glad to hear you were happy with your first order, Ann! It’s wonderful to know you felt our customer service was attentive and prompt with follow-up. We truly appreciate your kind words and recommendation—it means a lot to us!

Rated 5 out of 5 stars

My go-to gift

Been buying from Art on Stone for years - it’s my favourite gift to give and way to showcase my own photographs in a creative way! Quality, customer service and turnaround time are all give start worthy. Cannot recommend them enough!

December 20, 2024
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Reply from Art On Stone

We’re truly grateful for your glowing review and continued support over the past 3+ years, Kristina! It means so much to know that Art On Stone has become your go-to gift and a creative way to showcase your beautiful photography. We always love creating custom photo trivets for your amazing family and look forward to many more!

Rated 5 out of 5 stars

Gift for husband and he loved

Gift for husband and he loved them. We did landscapes in 4 different countries we had been in in the last few years. They didn’t like one so redid it and sent both so 5 coasters. Liked them all

December 3, 2024
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Reply from Art On Stone

Debbra, we’re so pleased to hear your husband loved the custom photo stone coasters—it sounds like such a meaningful gift, capturing special landscapes from your travels! When we have concerns about image quality, we always reach out to ensure our customers won’t be disappointed with the final result. We're glad you received both versions and that he ended up liking them all. Thanks so much for your kind review!

Rated 5 out of 5 stars
Art On Stone logo

Reply from Art On Stone

We’re so glad to hear the trivet turned out great, Janice! Thank you for your review—it’s always a pleasure to know our customers love the results of their custom photo pieces.

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Rated 5 out of 5 stars

Try this for a special someone!

My sister and I became familiar with this brand sold in a few establishments in the Muskoka area. This year we decided to do some “art on stone” using our photos, to make Christmas gifts for two of our brothers. We gathered our pics, submitted them through the app - an easy process - and quickly got an email saying the work was in progress! In about a week, we read about the impact of the postal strike on courier deliveries and I made a quick call to the company to see if our order might be impacted. The gent I spoke to was very helpful, recognized my name and knew the order contents and its place in their work schedule - as a result he was able to reassure me that the order was likely to be sent out by courier with a day or two and that we should receive it within the week - a promise made and upheld!
The finished product was amazing! I had ordered two sets of coasters with a trivet and my sister’s project was the three trivets displayed on barnboard. The pics were clear and crisp, the colours of our photos were exactly as we wanted and the recipients were thrilled with the result!!
Thank you Art on Stone for making these special Christmas gifts!

November 30, 2024
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Reply from Art On Stone

Cathie, what a wonderful review—wow and wow indeed! We’re so happy to hear how pleased you and your sister were with the custom photo coasters and the Art Triptych on barn board. It’s always our goal to make the process easy and personal, and we’re glad we could offer reassurance and timely delivery, even during the postal disruption. We always use courier services to ensure our orders arrive on time, no matter the circumstances. We couldn’t agree more—Art On Stone pieces truly make meaningful and unique gifts for those special people in your life. Thank you again for choosing us to help create such memorable Christmas presents! ☺ 📦 ♥

Rated 5 out of 5 stars

Great to deal with

Great to deal with. Quick delivery. Product looks amazing!

December 10, 2024
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Reply from Art On Stone

We truly appreciate your continued trust in us for your custom photo stone pieces. It’s always a pleasure working with you, and we’re so glad you find our service quick, easy to work with, and the results amazing. Thank you for being a valued repeat customer—we look forward to creating more for you in the future!

Rated 5 out of 5 stars

Top notch quality as usual!

Top notch quality as usual!

November 26, 2024
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Reply from Art On Stone

Tracey, we’re so grateful for your loyalty over the past 3 years! It means a lot to know you continue to enjoy the top-notch quality of our custom stone photo coasters. It’s always a pleasure creating pieces for you! 🎨 📸

Rated 5 out of 5 stars

Second time I've ordered from them.

Second time I've ordered from them.. efficient, quality service and product.

Vg.

December 5, 2024
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Reply from Art On Stone

Vivian, we truly appreciate you placing another order with us and taking the time to share your feedback! Your continued support means a great deal, and we look forward to creating more custom stone pieces for you in the future.

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Rated 5 out of 5 stars

Great

They came out amazing was terrific and fast

November 21, 2024
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Reply from Art On Stone

We truly appreciate your custom photo coaster order and are so glad to hear that they came out amazing and that our service was terrific and fast!
Thank you for taking the time to leave a review Shelly.

Rated 5 out of 5 stars

Quick service

Quick service. Very happy with my order.

December 3, 2024
Art On Stone logo

Reply from Art On Stone

We truly appreciate your first custom stone photo coaster order with Art On Stone and are thrilled that you’re very happy with your purchase Elaine! It’s wonderful to hear that you found our service quick and efficient.
Thank you for taking the time to leave a review—we look forward to creating more beautiful pieces for you!

Rated 5 out of 5 stars

Great quality and great service…

Great quality and great service (especially in a busy and disruptive service time).

December 3, 2024
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Reply from Art On Stone

Cindy, we truly appreciate you choosing Art On Stone for your first order! We're so glad to hear you were happy with the quality and service, even during a busy and unpredictable time. Despite the postal strike, we always use a variety of courier services to ensure timely delivery—especially during the holiday season.

Rated 5 out of 5 stars

Beautiful product results

Fast and friendly service. Absolutely beautiful product results. Very good quality. Would highly recommend!

December 1, 2024
Art On Stone logo

Reply from Art On Stone

We truly appreciate you trusting us with your custom photo coasters and taking the time to share your experience. We're thrilled that you found our service fast and friendly and that the final product was beautiful and high-quality.
Your recommendation means so much to us, and we look forward to creating more special pieces for you in the future! 🤗

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Rated 5 out of 5 stars

I am so pleased with the trivets

I am very pleased with how the trivets turned out. The colours are vibrant!
They were so nicely placed in burlap bags and they were extremely well packed for shipping. The bonus gift of coasters were such a lovely surprise too. Thank you "Art on Stone"!

December 11, 2024
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Reply from Art On Stone

Joan, we’re so glad to hear how pleased you are with your custom photo stone trivets mounted on barn board! Thank you for trusting us with your first order. It's always a joy to hear that the full experience—from the vibrant colours to the burlap packaging and careful shipping—met and even exceeded expectations. And we're especially happy the bonus coasters brought a smile to your face! ☺

Rated 5 out of 5 stars

Artistry and craftsmanship

Jan in the past has transferred four of his photos and one of mine to 24x36 inch framed pieces for our walls. The images are beautiful. He most recently transferred five photos I sent him to an Art on Stone coaster/trivet set; this is a gift to my relatives for Christmas 2024. The images are crystal clear, and the set was completed and delivered promptly. Jan is very accommodating, very attentive, and his finished products are superb.

November 28, 2024
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Reply from Art On Stone

We truly appreciate your continued support and thoughtful review Mark! It’s wonderful to hear that your Art on Stone custom photo coaster/trivet set turned out beautifully and was completed promptly.
Your kind words about our craftsmanship and attentiveness mean so much to us. Thank you for being a valued repeat customer—we look forward to creating more stunning pieces for you!

Rated 5 out of 5 stars

Coasters

My photos turned out beautifully on the coasters and it was quick delivery.

November 17, 2024
Art On Stone logo

Reply from Art On Stone

We truly appreciate you taking the time to leave a review Lisa! We’re so glad to hear that your photos turned out beautifully on the coasters and that you received them quickly with our custom delivery service.
It was our pleasure to provide this for you, and we look forward to creating more special pieces in the future!

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