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LA Pool & Spas Reviews 33

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

This is our second hot tub from this company, after an unfortunate mshap with our original tub. Devin and Brett took responsibility for it and made it right at no costs to ourselves. We then decided... See more

Company replied

Rated 4 out of 5 stars

Service was great! Only reason for taking a star is because it took so long for our parts to come in.

Company replied

Rated 5 out of 5 stars

Little bit of issues with the tub but the team at la pool & spas were quick to figure out the problem and fix the issue. We use our tub almost every night and enjoy it. The way the tub was insulated w... See more

Company replied

Rated 4 out of 5 stars

Very easy to deal with. Would have been five stars but the cover we ordered is slightly too large for a tight fit.

Company replied

Company details

  1. Hot Tub Store
  2. Grill Store
  3. Hot Tub Repair Service
  4. Sauna Store
  5. Swimming Pool Supply Store

About LA Pool & Spas

Written by the company

A locally owned Pool & Hot Tub company with one Goal in mind, Delivering a Quality Product that Everyone can Afford.

LA Spas started as a home based business in 1997 and grew in sales to multiple quality retail Stores serving Lethbridge and Medicine Hat. By having the best team of knowledgeable skilled employees and great family support you will see the difference! Specializing in residential and commercial Pool building with over 20 years experience, don't trust anyone else for the job.


Lethbridge's No.1 Pool & Spa Supplier





LA Spas is a Brand of 2633134 Alberta INC. O/A LA Pool & Spas


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

33 reviews

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Rated 5 out of 5 stars

I've been a customer of LA Pool and Spa…

I've been a customer of LA Pool and Spa for years. They have been consistently great to deal with.

April 14, 2026
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Reply from LA Pool & Spas

Thank you for your review Bob! We are super happy to see you coming back through the years.

Rated 5 out of 5 stars

They stand behind what they sell and service!

This is our second hot tub from this company, after an unfortunate mshap with our original tub. Devin and Brett took responsibility for it and made it right at no costs to ourselves. We then decided to upgrade the tub to a new one, and Devin and Brett came to the plate and gave us a good deal on it. We have had very,very good experiences dealing with these guys, and have full confidence in them backing the products they sell.

April 15, 2026
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Reply from LA Pool & Spas

Thank you for your review Brad! We are so happy to hear that you are enjoying your new hot tub, and always here for any future needs!

Rated 5 out of 5 stars

Little bit of issues with the tub but…

Little bit of issues with the tub but the team at la pool & spas were quick to figure out the problem and fix the issue. We use our tub almost every night and enjoy it. The way the tub was insulated was the seller and being a corner tub to fit nice in a corner on our deck. Thanks again la pools & spas

April 11, 2026
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Reply from LA Pool & Spas

Thanks for being patient with us throughout this fix up Corey! We are glad its back to running and hope you're enjoying it!

Rated 5 out of 5 stars

Stellar

Stellar, on-time service. Accommodating and helpful.

March 25, 2026
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Reply from LA Pool & Spas

Awesome! Thanks so much Suzanne!

Rated 5 out of 5 stars

Devan and his team were very…

Devan and his team were very professional , helpful and friendly. My swim spa is amazing!!

March 31, 2026
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Reply from LA Pool & Spas

That's so kind Sherri, thank you for your review! We always aim to do our best by our clients!

Rated 5 out of 5 stars

Like your favorite coffee spot

Like your favorite coffee spot. Super genuinely happy to see you, greet you by name and ensure you get exactly what you need.

Always a pleasure.

March 18, 2026
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Reply from LA Pool & Spas

We love our regulars and our newcomers :D See you soon Joanne!

Rated 5 out of 5 stars

Hot Tub Purchase

Devin and Brett were great to deal with on the new hot tub I purchased. They took my old hot tub in on trade and picked it up and delivered the new tub. They are very professional and made the transaction easy and seemless. I would definitely recommend them if you are in the market for a Hot Tub.

March 18, 2026
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Reply from LA Pool & Spas

They really are aqesome and super knowledgeable! Thank you for your review Andrew!

Rated 4 out of 5 stars

Very easy to deal with

Very easy to deal with. Would have been five stars but the cover we ordered is slightly too large for a tight fit.

October 4, 2025
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Reply from LA Pool & Spas

Thank you! We appreciate your feedback and are always working on improving our cover experience. We're sorry the cover didn't fit perfectly!

Rated 4 out of 5 stars

Service was great

Service was great! Only reason for taking a star is because it took so long for our parts to come in.

February 24, 2026
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Reply from LA Pool & Spas

Thank you! We are sorry it took so long for your parts to come in, unfortunately we can't control US shipping restrictions and imports. We are always looking at improving and will try to find other supplies with faster lead times.

Rated 5 out of 5 stars

Responsive and personalized service.

Responsive and personalized service.

The only issue is my ability to pay the bill on line.

(Date of service is approximate)

Reed.

November 15, 2025
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Reply from LA Pool & Spas

Thanks Reed, We appreciate having you as a customer! We are still working on improving our online payment portal, we hope that it works better for you in the future!

Rated 5 out of 5 stars

top quality people and products

The people at LA Pool and Spa were awesome to deal with. Happy to answer and question we had before and after installation.

December 19, 2025
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Reply from LA Pool & Spas

Thank you Jamie, we are happy to help!

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. We really enjoy our hot tub. We have had it for a couple years now and would recommend this company. They are very quick to provide check ups and any maintenance questions.

March 3, 2026
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Reply from LA Pool & Spas

We are super happy to hear that! We always want to make sure your hot tubs are running 100%

Rated 5 out of 5 stars

Very knowledgeable staff

Very knowledgeable staff, always friendly, just a joy to deal with.

December 15, 2025
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Reply from LA Pool & Spas

Thank you Allan! Always happy to help

Rated 5 out of 5 stars

Awesome service from the time we…

Awesome service from the time we started looking at Hot Tubs until we purchased and had delivered. Also, we have called several times for help as we are first time owners and everyone has been very friendly and helpful.

September 1, 2025
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Reply from LA Pool & Spas

Thank you John! We are always glad to help, and are always here to support you.

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