I ordered a bronze from Harriet glenn
I ordered a bronze from Harriet glenn, it took 7 weeks to arrive and was damaged On delivery, she does not correspond with you when you have a problem, she blatantly tells lies when asked questions and only responds when she has to. I originally looked at the bronze on her website but managed to find it on art parks almost £400 cheaper, when ordering this from Peter head of artparks she must have realised it was me and decided to mess me around with my order, after a lot of emails and with little help from her I had no choice but to contact Peter about my order, two weeks later it arrived DAMAGED what a shock. I decided to let her know she said post it back and we will straighten it, I was not at all happy and asked for a replacement of which I thought I was entitled to, she was not prepared to do it so I contacted Peter and explained what had happened, he suggested I get my money back and have nothing more to do with her and then told me she had treated people like this before and told me they would take her off their website, this has not been done, Peter wanted me to take the bronze to some one local to have it looked at when I reluctantly agreed because I still wanted to keep it at the price I paid with them, and didn't trust her to do this for me after all the trouble I had with her, we discussed it with Peter as I wanted a replacement not for it to be straightened, he abruptly told me that it was not what I said on the email, this made me furious and told him I would cancel the order and return it directly. I sent it back via royal mail, Harriet promised me a £40 refund to cover the cost of return but I never received it surprise surprise. There is only one winner in this Harriet, she got her bronze back so she can sell it at a price she was happy with, thoroughly disgusted, she's messed us all around just to get her own way, i only hope that people can see what she is like, I don't want this sort of behaviour to happen to any one else and I won't ever purchase an item through her again and as for art parks I am disappointed in how you dealt with the whole situation, I hope you never sell this woman's products to unsuspecting customers again, very disappointed in you and won't buy from you in future!
November 14, 2024
Unprompted review