Ascent Reviews 

Gary E was calm, compassionate, and incredibly supportive throughout our meeting. He patiently listened and offered genuinely helpful advice tailored to my circumstances. I found it so refreshing to speak face-to-face with someone who listens—rather than having to explain everything from scratch to a new person over the phone each time. This kind of personal service makes such a huge difference when you're in difficult circumstances. Highly recommend!

I finally got up the courage to speak to a company I didn't know, about really serious mortgage arrears with Santander.
And I mean REALLY serious.
Liked two+ freaking years-worth.
I ended up speaking with a guy called MJ.
English was obviously not his first language from the outset - and at first I was skeptical.
But as it turned out, he was the kindest, most patient, and most helpful man.
Here was me, avoiding my biggest ever worry for two years+ and I finally got up the gumption to ring.
We worked through existing debt, what I need to pay first (like Council Tax before mortgage!) and other stuff, with never a word of demand or legal threat.
I'm off the phone just 30 mins, with the hugest burden off my mind, you would not believe.
If you've got any sort of debt that this company is trying to manage for you - RING THEM.
They are honest, good people, and they are really, truly, there to help.
From a very, very grateful customer.

Very caring to the situation i am in, always helpful and bery understanding

I spoke to Matthew a couple of weeks ago. He explained everything to me so clearly and helped me understand this so difficult and confusing process. Matthew should be credited for his ability to speak to people and diffuse situations as for the first time ever after speaking about this I was able to relax because of Matthew’s sympathy to my situation thanks so much Matthew

Every time I have spoken with Claire she puts me at ease, and my call with her today was no different.
She is professional and knowledgeable and understanding.
Thank you for listening to me today

My experience was very great. I received Excellent guide and support received from the staff

I spent time talking to Mary.

She clearly explained my options, and she made the process very easy.

Her service and support was excellent.

I had the pleasure of speaking with Farhad yesterday who was a great help. He listened carefully and made me feel at ease. He explained very well the legal process and all possible options available for me. Thanks Farhad you were a massive help!

Claire demonstrated exceptional professionalism and attentiveness throughout our interaction. She thoroughly guided me through the entire process and clearly outlined potential solutions to resolve the issue. Her expertise and supportive approach made the experience both seamless and reassuring. Thank you, Claire, for your outstanding assistance!

Dealt with Claire who was fantastic

Harry from ascent was brilliant took his time to try and help my situation to get it resolved and he did

The lady I spoke to was soo kind and caring, she did everything she possibly could in relation to my situation to see what options I may have. I felt such a relief after talking to her. Thank you so much Clare from Ascent

If I could give Ascent 0 stars I would. They were the sellers solicitor in the purchase of our home and they were absolutely diabolical. Repeatedly told our solicitors they had requested documents from the Freeholder when they hadn’t, not replying to enquiries etc. causing delays over 9 months on a purchase that should have taken 28 days (corporate sale). STAY CLEAR OF ASCENT.

Sarah did a home visit to me she was friendly easy to talk to and put me at ease she had a good understanding of my problems and was very helpful with suggestions to help Thank you Sarah

Earlier in the day I spoke with someone at Ascent Legal who was not willing to listen to my issues nor address any proposal. He was very distant and uncooperative. I then rang Santander, after which I was back with Ascent, but this time with Claire, whom I found very co-operative. We worked through my current situation and proposal. She then checked through all manner of stuff, to ensure everything was set in place for senior management review. I found her conduct both professional and empathetic. Claire is a credit to Ascent.

A phone call I had been dreading was handled perfectly by Claire McCusker, she was professional and showed empathy beyond belief and helped me through some tricky issues I was having. I now hope to move forward and follow Claire’s advice and tips and can see a light at the end of the tunnel. Thank you Claire and a credit to your company

Met Sarah today , what a very lovely lady who showed empathy and support to me regarding my mortgage when I was seriously ill earlier this year,

Thank you Sarah for everything

Darren

I think Philipa needs to be in the Mental health team or be the team’s therapist because she definitely is more than empathetic. No one in my life has been that patient with me than she has been looking from my background. I do not normally do this but just a big thank you to ascent and Philipa most importantly .

Harry came to our house today and from the minute he walked in the door he was nothing short of absolutely amazing. He truly listened to everything we had to say bandage us feel totally comfortable talking to him about everything. He really cared about helping us. After constantly worrying about this situation for over a year we now feel so much better about it all. He is a credit to this company and zi would happily recommend him to anyone. Thanks again.

Gary was a very professional individual who listened and understood my situation to his best ability.