Ascent Reviews 

Malick has done an excellent job. She was very helpful and attentive, answering all my questions patiently and knowledgeably, and helping me find a suitable solution.

Claire was extremely helpful and went through the process and options that I had. She was understanding of my situation and spent a long time assisting me with a payment proposal.

Many thanks.

Thank you so much to Santia at ascent. Absolutely superb customer service from start to finish. I became a little overwhelmed on the call but your calm and patience and keeping me on line and helping me to find a resolution I am so grateful, it was above and beyond. Thank you so so much.

Adeole was excellent! Really understanding and empathetic. He did everything to assure me and calm me down about my situation.

Temi is an amazing legal advisor attentive and understanding whilst providing a professional service.
You need more staff like this because it helps our journey through difficult times

Excellent service and listening skills, resolved my issue promptly.

Vanessa was really helpful and understanding when I explained my situation, she helped deal with the matter I was facing, she listened to everything I said and was very reassuring and understanding. She also helped me set up a payment plan. Thank you for your help today Vanessa. I appreciate you listening to me and resolving my issue today.

It was really good experience in the physio for my treatment.
Mr Ajay Joshi gave me the excellent explanation and advices.
The stretching exercises which given me really great results.
I am do happy to suggest to my friends and family.

Claire has been terrific. Very understanding and sympathetic. Will listen and offer support where it is needed. She has given me confidence to get things moving forward in a very difficult situation.

The call handler Claire very caring empathetic and listened to what I was saying very helpful and explained every step clearly

Having an absolute terrible time with this company .Finding them causing me undue anxiety and stress .So many people dealing with important issues with regards to house sales. Definitely only interested in the collection of the money and not the customer at heart .I have had nothing but poor communication and service .Repeatedly telling them a very complicated situation and I’ve waited over a week to have replies to my solicitors .Trying to issue final demands without issuing it to the persons address .Causing me so much anxiety and do not care .They have no slowed down a house sales and now we might end up losing the house sale if they take any longer to reply to our emails showing evidence of the house sale that made clear they wanted to see. Ive spoken on the phone and I’ve had 2 different solicitors contact them and nobody has had any replies. Sent countless emails to ensure the sale of the house can continue so that they can receive the outstanding amount quickly to close the account but in Scotland I don’t seem to be getting the same service mentioned in the great reviews you have for England .As POA and trying to resolve this matter paying out money for solicitors emails it’s disgusting how I am being treated and feel so helpless.I hope someone in the management team sees this communication and helps me.I am suffering a double bereavement and mentally drained by this lack of help by Ascent via Irwin Mitchell .

Customer service is exceptional. You feel at home straight away. They are sympathetic, friendly and supportive especially required when you are under pressure choosing a new home. The properties are beautiful too! I highly commend Andrea at Wayside Point , Lynn and Bella at Choppington whose help and advice are excellent and truly appreciated.

In the beginning I was very scared to talk to someone about the problem I was having but Claire has been very supportive throughout and very sympathetic.
Thank you very much Claire for being so kind

Steve was polite and explained the situation with clarity and tried to be of as much assistance as his position allowed. By discussing my position and sorting a payment plan he made me feel less anxious about my situation even though I hate owing money.

Firstly THEY ARE NOT DEBT COLLECTORS,

I was initially in panic mode when I saw the missed calls and messages, as I have severe anxiety and ADD, and had an awful experience with my Building Society debt collection practices last year.

But based on the majority of reviews on here, it seemed as if Ascent was actually a decent go-between company.

I plucked up the courage to speak to Suaun on the phone and arranged a home visit. He arrived on time and was helpful, calming and professional. He worked through all my numbers and said he would then prepare a report for my Lender.

He completely understood my issues and was really helpful. If you are contacted by Ascent, they are not chasing you for money; they are simply providing a service that will hopefully help you move forward with your lender.

I've had several calls with Acent and on ever occasion the staff have been incredible kind, understanding, emapthetic and helpful; not something one usually associates with finance/legal companies.

They provided a lot of extra support and advice to help me through an extremely tough time,
Thankyou

Clare From Ascent was pleasant, informative and very helpful, efficient and kind. Top marks thank you 🙏

spoke to Vanessa today.
Very, very good so helpful went above and beyond with
My question s .

Carol Greenwood
The consultant I spoke with went above and beyond to help me resolve my current problem and resolved the problem with her utter professionalism
Fantastic customer service and communication.