Ascotts Group Limited Reviews 876

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, often going above and beyond to assist. The service provided is frequently described as excellent, efficient, and reliable, giving customers peace of mind and confidence in the work performed. Many people appreciate the high quality of work and the dedication of the team, highlighting a seamless and positive overall experience. However, some reviewers were not happy with the time taken for services, mentioning waits of several hours for MOTs and services, and delays in bringing vehicles back from the MOT center.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the excellent and professional service... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the quick, efficient,... See more

Quality

People report positive experiences with quality, consistently praising the high standards of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

Every time I visit Ascotts, I’m always welcomed with a warm and friendly greeting. The staff, Kevin, Phil, Tash, and many others are consistently helpful, professional, and genuinely care about their... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more


Company details

  1. Motor Vehicle Dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

876 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Highly recommend

The best place to get your taxi serviced
Quick & efficient and always willing to help.
I have used Ascotts for over 15yrs now and they have never let me down .

May 22, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff, I’ve been using Ascotts for the last 4 years and have always received an excellent level of service with no exceptions. Would thoroughly recommend Ascotts to anyone looking for a genuine and honest garage. Keep up the great work!!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

As always the service from Ascotts is…

As always the service from Ascotts is second to none! From the girls on the front desk always greeting me with a smile to the sales team and all the boys, from fitters to body shop and everyone ready to help and answer any question. I’ve been a customer for over 38 years and wouldn’t go anywhere else!!

May 19, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very Satisfied Customer

Ascotts as always do everything perfect
Booked in for a Service and MOT and pre Overhaul inspection I arrived at 7am and was told that the Taxi would be Ready for about 10am and true to their word it was.

All of the Staff are extremely efficient professional and Friendly unlike other Main Dealers.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

once again

once again, Ascotts step up to the bar had an issue with my cab where it was involved in an accident and the body shop kept it for quite awhile so it was very near it. Service date popped into Ascotts explain the situation and fitted me in two days later, six monthly and Service all done in less than two hours keeping your downtime to a minimum thank you Ascotts

May 6, 2026
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

75,000 Service

As always the staff at Ascotts were amazing.
The booking procedure, was all very easy and the girls on reception are kind and knowledgeable with my cab and personal details.
Sharon calls and reminds me the day before of my service.
Big shout out to Mike McCarthy, who always goes above and beyond for me and has the personal touch to always sort out my problems. Also tfe same big shout out,
to Phil the Garage Manager Technition, always very kind and helpful…
Hollie is missed, but Mark and Matthew always have a smile and say hello…

Ascotts team, go above and beyond for myself, ‘always’ and even though it’s an 80 mile around trip for me to go to Ascotts for my service, MOT and CSL checks, I wouldn’t go anywhere else

Thank you

Ian Gaskin

April 23, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look