Ascotts Group Limited Reviews 

895
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the brilliant and outstanding service, noting its efficiency and speed from start to finish. Many appreciate the professional and reliable approach, feeling confident that the team genuinely cares and takes excellent care of their vehicles, ensuring quick resolution of issues. The staff are consistently praised for being friendly, helpful, and knowledgeable, often going the extra mile to assist customers. People feel welcomed and valued, with many reviewers mentioning a sense of being part of a family, and appreciate being kept informed throughout the process.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the professional and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting brilliant service from... See more

Quality

Reviewers mention positive feedback about quality, consistently describing it as superb. For example,... See more

Location

Customers generally express satisfaction with the location, despite some needing to travel long distances,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service from start to finish! All staff are knowledgeable, efficient and friendly, great facilities. I’ve always thought that if everyone provided the same level of service i... See more

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more


Company details

  1. Motor Vehicle Dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

895 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(895)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

The best place to get your taxi serviced
Quick & efficient and always willing to help.
I have used Ascotts for over 15yrs now and they have never let me down .

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff, I’ve been using Ascotts for the last 4 years and have always received an excellent level of service with no exceptions. Would thoroughly recommend Ascotts to anyone looking for a genuine and honest garage. Keep up the great work!!

May 21, 2026
Unprompted review
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Rated 5 out of 5 stars

As always the service from Ascotts is…

As always the service from Ascotts is second to none! From the girls on the front desk always greeting me with a smile to the sales team and all the boys, from fitters to body shop and everyone ready to help and answer any question. I’ve been a customer for over 38 years and wouldn’t go anywhere else!!

May 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Very Satisfied Customer

Ascotts as always do everything perfect
Booked in for a Service and MOT and pre Overhaul inspection I arrived at 7am and was told that the Taxi would be Ready for about 10am and true to their word it was.

All of the Staff are extremely efficient professional and Friendly unlike other Main Dealers.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

once again

once again, Ascotts step up to the bar had an issue with my cab where it was involved in an accident and the body shop kept it for quite awhile so it was very near it. Service date popped into Ascotts explain the situation and fitted me in two days later, six monthly and Service all done in less than two hours keeping your downtime to a minimum thank you Ascotts

May 6, 2026
Unprompted review
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Rated 5 out of 5 stars

75,000 Service

As always the staff at Ascotts were amazing.
The booking procedure, was all very easy and the girls on reception are kind and knowledgeable with my cab and personal details.
Sharon calls and reminds me the day before of my service.
Big shout out to Mike McCarthy, who always goes above and beyond for me and has the personal touch to always sort out my problems. Also tfe same big shout out,
to Phil the Garage Manager Technition, always very kind and helpful…
Hollie is missed, but Mark and Matthew always have a smile and say hello…

Ascotts team, go above and beyond for myself, ‘always’ and even though it’s an 80 mile around trip for me to go to Ascotts for my service, MOT and CSL checks, I wouldn’t go anywhere else

Thank you

Ian Gaskin

April 23, 2026
Unprompted review

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