Asda Groceries Reviews 

I placed an order online to be delivered between 8pm - 9pm which never arrived. I called asda's help line and was told a manager would call me in the morning between 8am-9am to arrange a new delivery slot. No manager has called its now 10.30am. No txt or email to say my delivery wasn't coming or sorry for the delay. Again I called the help line to be told my order has been cancelled and my money will be refunded in 3-5 days. I'm disabled and order by delivery for a reason. Now I need to wait 5 days just to get my money back before I can order again. Still no explanation to why it wasn't delivered or why its been cancelled. Asdas service has gone way downhill. I spend thousands of pounds in asda but will now be taking my custom elsewhere.

I had no problems ordering delivery of groceries for the past two years, but suddenly after their "upgrade" I am blocked from accessing Asda's website.

What genius decided to block it's customers from buying groceries! Time to check out Tesco etc.

The new and 'upgraded user friendly' website and App are completely useless and incredibly frustrating to use.
To get the price for an item on the same page as the actual item view (From search results) you have to make the screen size tiny! Then when you go to 'Add' your screen scrolls down and judders all over the place.
Booking a slot has the same issues and jumps all over the place when you are trying to select a slot and date.
While I appreciate these 'glitches' may be due to the new system, surely this was tested in-house before releasing to the actual customers.
Was far too awkward and time consuming for me today, so I shopped elsewhere and paid the extra!

We are a Disabled household.
The easiest way for us to grocery shop is on line.
Asda never caused any problem with deliveries/time slot until now with their updated web system, if it's not broke don't fix it. Today our delivery 3.00 - 4.00 is delayed and that's it, no reason, so will I get my order or not?
UPDATE> Yes received my delivery. Arrived three minutes past 4.00 and lovely delivery driver we asked him what was the problem and he did not know anything about the delay or any message that had been sent to us. He looked most surprised. So I hope this problem does not happen again.

Ordered £40 of food using Asda gift card from Prezzee, no order was generated but they took the £40 pound from gift card , so now going back and forth between Prezzee and Asda to get my money back , hope Asda read all the negative reviews there getting.

Terrible online ordering.I have been using it for years and as a rule it has been ok.
The past few days I have not been able to do anything with the online system as far as ordering /amending food.It will not take payment.
Like many I have a prepaid slot which I will require payment back for non service.I do not expect them to agree!
Asda is a problem at the moment.
Customers services never answer the phone , no doubt they are overwhelmed.
The number on my display shows petrol station no?

Upgraded online shopping app is infuriatingly sluggish. There's a pause EVERY time you add/remove a product. The results of a search are completely random, and don't include what you are looking for. Items in offers don't show when you click on the offer. There are ALWAYS several substitutions/unavailable items. The best before dates are aweful. Had many a missing item too. Do better ASDA!

They’ve updated the website and app. I’m unable to amend my grocery order, can’t even cancel it to reorder with the additional things I need. I’ve tried contacting via X and Facebook messenger, but had no response. Absolutely appalling service.

Delivery late twice, then never turned up then never turned up again. No way to email or write to them. Customer service hardly speaks English and all they do is give you a £10 voucher - they won't even rebook delivery. Awful, awful service.

Sent a vegetarian chicken and charged them for it.

ASDA's trollies litter Folkestone's neighbourhoods

The drivers doing deliveries alwsys polite and help into the kitchen as I have disabilities
Some dates bit close to finish but freezer sorts that out !

The 2 packs of chicken roll slices i bought had the date the 12th on, I opened one on the 11th, day after delivery and it was already off. I opened the other and was the same. Both had to go straight into the bin. Totally let down and dissappointed

Bought petrol at Eastleigh Asda on 4th May and my card was charged twice. Eastleigh is 3.5 hours drive from home and the store said they couldn’t do a refund over the phone. Nice lady there said I could go to my nearest Asda to get my refund and she sent me a copy of my receipt. Got in touch with my local Asda in Market Drayton and they were not at all sympathetic and said they couldn’t do anything about it as they don’t sell petrol.
This is not my mistake, it is Asdas and I’m £45 out of pocket
I got in touch with head office and the advisor kept insisting that I had to do a 7 hour round trip to get my refund and there was nothing she could do. She was actually not listening and was awful.
Refunds to cards can be done over the phone, I have done them many times. Asda is deliberately being difficult
I want my money returned to me

NO DELIVERY.
The delivery service is or was appalling to say the least.
Booked a time, last had a text from them was two hours before delivery due, nothing since.
Checked their tracking, stated placed, then prepared.
since this nothing. I telephoned Asda, 0330053011, asked why delivery was late and no further information, I asked to cancel delivery and order plus a full refund, the lady on the phone seemed not surprised at this, she stated she will cancel plus full refund. I said I would never use their grocery delivery service. Then requested to have her send me an email message to this effect. Disgusting all-together

If I could score '0' I would. The worst customer service and a recurring theme! Placed an order which was never delivered, app showed 'there is a problem with your order and someone should have contacted you' which no one had or has to date. The following day the order then changed to 'order delivered' which it never was! The funds were then also taken from my bank account despite no delivery being received. Called their 'customer service' team to be told they have applied for a refund (no apology or explanation as to why it wasn't delivered!) and that I should hear within 24/48 hrs via email to confirm if the refund has been approved as its not guaranteed!! Then have to wait a further 3-5 working days for refund IF approved. Not acceptable and disgusting service only to be advised there is nothing further that can be done. Tried calling the store direct to be told re dial and ask for this extenstion as they can't help but the duty manager will help on there. Asked to be transferred rather than go through all the options again only to be told they can't and to redial. Called as directed and no answer or alternative option. Repeated x4 times and still no answer!!!! Hope someone sees this from Asda and contacts! appalling service after many issues over the last few months!!! Here we come Tesco because Asda are a shambles!!!!

would not accept a refund for a piece of beef that smelt that bad it went straight in the bin, there was a hole in the seal quite a big hole too. quibbling over an order which i spent over £200.00 on order number 3742521000247. family and friends have also said they will never shop there online or instore,

I wouldn’t even give it a star if I had the option. Asdas quality of food is dire. Expensive prices for less than average food. I ordered duck which has 8 days shelf life usually. Whole chicken and lasagne to last throughout the week and all of these items ran out in 2 days. How do you expect people to eat everything in 2 days and also I shopped for the week. It’s ridiculous. You charge expensive prices and the food is rubbish. My cucumber has broken down to water and I have to send mushrooms back on the day of delivery because they’re brown and slimy. Shame on you. How can you sell food of this ridiculous quality. I am very disappointed. You think just because it’s being delivered you should send everything going out of date. So now I have to go shopping again because I don’t have food for the week. We spend an awful lot of money every week with you. I don’t really know why. We should probably try somewhere else we can’t keep paying for your slops.

The terrible replacements the awful ui in the app, drivers never properly do returns so you have to manaully request refunds, which doesnt work properly on app.

Must have made a fair bit of money by not actually delivering what i pay for.

Genuinely no worse delivery service. Apps deleted and will no longer be using asda

Terrible, I ordered a microwave oven and you have to spend minimum £40 so I added a packet of biscuits and the delivery man came today with a packet of biscuits in his hand and I asked him where is the microwave that I ordered and he said I don’t know so I told him to take the biscuits back and I called customer service which they didn’t have a clue about the microwave that I ordered . Terrible service, I’m finished with Asda . Order 7142563001472