Asda Groceries Reviews 

I ordered online shopping originally on 08.08.25 but altered it on 10.08.25. However on the collection day of 11.08.25, Asda did not have all the items and so told me the new order will cost less. However, they charged me the original amended order. This has been nearly a month of stressful calling/contacting them but still refusing to refund the difference. I have now raised this with my credit card provider who would kindly pursue it for me.

Last week, I left a review here because I ordered 13 items for Click/Collect, and half the items were not available.
This week, I ordered 12 items, and 10 items were not available.
Please don't expect me to drive a 20 mile round trip to pick up 2 items!!!!
Why is your stock control so useless!!!!
As with last week, I'll have to go out again somewhere else for the missing items.
What a waste of time!!!

Asda has changed the online shop app , it use to be do easy to do my shop , now it’s a headache , I’ve found it easier to turn to Tesco online .
Please put it back to the old way , it was do easy to do monthly shop,

Every time Asda update something it is a nightmare. This time it is the revised app. A complete waste of time. Have problems checking out and amending orders. This site is now nearly as bad as their mobile site that nearly sent me up the wall. I have a delivery pass with these people but I will have to go elsewhere very soon if things don’t improve soon. Closure wouldn’t surprise me at all.

The app is dreadful, mine doesn’t track my delivery (I have a two hour window) and over recent months there have been loads of glitches and problems so you can’t amend or cancel. I’m not sure what has happened as it used to be very good.

New App Is an absolute rip off, last two weeks I place an order and I can amend stuff no problem, when I want to remove something suddenly something went wrong or unable to take my payment. When I was added products on there was no issues at all. RIP OFF

I would give less than 1 star if i could.

We ordered a delivery to be delivered the same day, later in the evening (6-7pm slot). By 7.45pm we had heard nothing and I called to see what was happening. Apparently they have a widespread issue with orders not being transmitted to the stores, but nothing tells you that. The customer service advisor said all she could do is re-arrange the order, but that was too late - we had nothing to eat for dinner or prep for lunches the next day. She just said sorry, a lot of people were having the same problem, but they don't tell the people affected, so you just are left waiting. Reminds me why we never ever get Asda delivered if we can help it, every time something gets screwed up.

You Order something , they wait until the last moment and the delivery is on its way, then they say, we only had one item of your delivery, but we are going to charge you full price delivery for a can of beans.
A complete rip off.

Ordered a food shop with the code Liverpool20 waited all day for it to be delivered .
Recieved an update saying 3 items not in stock onions minced pork and sachet of chilli con carne that meal a no go.
Eventually delivered hours later only to tell just eat driver that it wasn't our delivery not one thing we ordered was in the bag apart from inedible bananas.
So someone else got our shopping and we got there's.
Absolute joke whoever is managing this I've got what looks like kids pack lunches for the week starting tomorrow no use to me ..
Some kids arn't getting a pack lunch tomorrow.
If I could give no stars I really would.
I want a full refund and waiting on your email.
Update 8/9/25
Justeat came back with an email saying asda has refused your refund because we accepted the shopping.
I am beyond angry at this we told the delivery person don't want this shopping it isn't mine and his response was take it or put it in the bin absolutely unacceptable in so many ways.
People are struggling for God's sake.
What if I was disabled elderly or couldn't communicate in some way are all customers treated so poorly in that no refund is issued.
Contacted asda awaiting a response.
Forwarded my original shopping I ordered with account number and a photograph of items recieved.
Updated..
Asda could not order me a refund due to food shop ordered through justeat.
The only thanks I have is for Arushi for his kind emails and offering more help with the above .
Thank-you Arushi.

Back in June 2025 I made a complaint to Asda. I felt encouraged that it was being looked into. Then all emails stopped. Issue was a mis-sold electric kettle advertised as Stainless Steel. Upon carrying out the Magnetic test it appeared not to be the case! Along with the fact that it was less than 3 years old it, stopped working! I've stopped buying from Asda for these such reasons! FYI Trust Pilot, don't you remove my review as its based on Fact and I have all emails available!

I used Asda groceries delivery quite often until they had increased their delivery charges. After one year on checking I was surprised to find these dropped from £ 3.50 to £ 1.50 which is acceptable and in line with other supermarkets. I went to order again and.....woila' prices up to £ 3.50 again.
These people working in the office think to be clever.
They enticed me back after 1 year and soon after back to their tricks.These people consider themselves clever,but they are plain silly.
Let's face it I can get £ 2 delivery from Waitrose or £ 1 from Sainsbury's why would I pay £ 3.50 to shop with bottom league Asda?
Roll Back as your logo says!

Went to the Asda store, Oadby, Leicestershire, and put a lot of groceries in the trolley. Went to checkout, only 1 was staffed, and there was a very long queue. Lots of staff wandering about but only 1 working on the checkout.
After a long wait, when queue did not move at all, I gave up and walked out leaving the trolley of groceries behind.
Appalling service, they just want you to do all the checking out yourself.
Went to nearby Sainsburys bought the groceries there with virtually no wait at the checkout as several were staffed.

Went in-store early,before any check outs were actual open,not that they open alot anyway..scanned on self service two packs of razors and bottle of Absolut vodka.Vodka scanned at £29.82 instead of clearly labelled £22.98 and razors showed original price at £3.36 each pack instead of £2.24...i think that is disgusting!..talk about blatantly ripping you off!.. mentioned it to a member of staff who really couldn't care less tbh.Asda isle of wight..get your system upgraded aswell as your staff!.

New app is complete waste of time and useless. Have tried for weeks to place an order to no avail even been advised on screen to change to another post code,defeats home delivery. Asda need to get their head out of the sand and accommodate their customers especially those who have stayed loyal . Go back to old way of ordering on line please

GAME OVER!!!!!! It gets worse!!!!! New update deleted all favourites. Now there’s a limit to the favourites. See you later Asda!!! Never shop with you again!!!

Had to leave £100 of groceries at the checkout at Asda Liverpool Smithdown Road as there was no one on the checkout. I was told that there were no staff available so I would have to scan the trolly of groceries myself which I did not have time to do so I just left it all and walked out. A waste of my time but this is not right, particularly for older people or people with a disability. So much for equity, diversity and inclusion at Asda. What a joke. I then went and did my shopping at Tesco where they had multiple checkouts open and I felt valued as a customer and a member of the local community. Shame on you Asda.

Some genius decided to ‘upgrade’ the app recently. Now I just get a page loading error and cannot get past it no matter what I try.

Paying for unlimited deliveries which I cannot use.

I placed an order online to be delivered between 8pm - 9pm which never arrived. I called asda's help line and was told a manager would call me in the morning between 8am-9am to arrange a new delivery slot. No manager has called its now 10.30am. No txt or email to say my delivery wasn't coming or sorry for the delay. Again I called the help line to be told my order has been cancelled and my money will be refunded in 3-5 days. I'm disabled and order by delivery for a reason. Now I need to wait 5 days just to get my money back before I can order again. Still no explanation to why it wasn't delivered or why its been cancelled. Asdas service has gone way downhill. I spend thousands of pounds in asda but will now be taking my custom elsewhere.

I had no problems ordering delivery of groceries for the past two years, but suddenly after their "upgrade" I am blocked from accessing Asda's website.

What genius decided to block it's customers from buying groceries! Time to check out Tesco etc.

The new and 'upgraded user friendly' website and App are completely useless and incredibly frustrating to use.
To get the price for an item on the same page as the actual item view (From search results) you have to make the screen size tiny! Then when you go to 'Add' your screen scrolls down and judders all over the place.
Booking a slot has the same issues and jumps all over the place when you are trying to select a slot and date.
While I appreciate these 'glitches' may be due to the new system, surely this was tested in-house before releasing to the actual customers.
Was far too awkward and time consuming for me today, so I shopped elsewhere and paid the extra!