Asetek Racing Reviews 

The products are great but the support is better =)

Product is great, but what was weird is after I placed the order and paid it, I couldn’t find any information about my order from Asetek webshop. Even though I had logged in to my account. The product was shipped later on so no problems, but the weird phase where I didn’t know if my order was valid anymore after I paid.

Simple ordering systeem and good tracking of the package. When contacting Asetek with a problem it is very well handled and solved correctly.

I bought the wheel.
I chose the Paypal option, I chose the option to pay in 3 installments.
Paypal and my Banc made the reservation.
You sent the wheel without charging a sigle €.
Time passed, my banc revoked the reservation.
I had my wheel at home for weeks and suddenly you took all the amount in one single payment.
You caused me a problem with my account.

For the moment I haven't received my package and nobody knows where it is.

MAJ 08/01/26

My package was found after a month, so it was more of a problem with the delivery company.

In another order I placed, a gear shift paddle was damaged (scratch and corrosion). I'm waiting for a response from customer service.

MAJ 14/02/26

I received all my orders and customer service sent me a new pallet.

I think I was just unlucky, but in any case, customer service was excellent and very responsive.

Suuuuper nice company. Keep the good work

Top tier support. Always helpful and always in timely manner.

Straight Forward & to the point

I have the la prima bundle. So far, everything works great and is reliable. What I think makes them better than the other brands is the ecosystem. With sim racing, you sometimes get stuck in an ecosystem and you have to take all the good and the bad. Asetek's ecosystem has not let me down. The customer service is fast and understanding. The software is phenomenal. And the parts are all upgradable. And they have parts that allow you to use third party wheels. I've used other brands' software and customer service, and when they fail, they fail spectacularly. But not asetek.

I'm using Forte bundle; base, wheel, pedala, since a couple of years. I can say that they're well made and works very well. Also i contacted the support recieving immediate response . I'm very well impresse

Fast shipping, great packaging, amazing products.

I just recently purchased the Forte wheelbase and Forte Formula Pro wheel from Asetek and let me say, the quality of their equipment is top line. Full disclosure, I had a few problems setting up the wheel. I am probably 25 years older than the target audience for Sim racing, and this was definitely user error. But when I e-mailed them for assistance, they gave me fantastic help (Thanks Danni). While I was able to figure out my error, they assured me that they would help me figure out my issue. And while I am sure that if I have more problems I can be assured to get A-1 service. And that's what makes any company successful.

Despite the busy part of the year, my issue has been quickly resolved. Absolutely satisfied!

Great product and fast delivery

Amazing product, delivery was so quick. Amazing customer support.
Couldn't be happier with my purchase of the la prima bundle. Everything i expected and better.

My friend had recommended me asetek and i liked its service, on time delivery, packaging and everything. The only thing i did not like is there were some things that my friend recieved in the same model and i did not, like the wheelbase protector, i could have seriously damaged the small pins while installing

Shipped fast, products feel high quality and good.
The FFB feels great and is very configurable via the software. Sadly, the rest of the software feels a little bare bones. The biggest things missing are automatic profile switching and being able to configure the LEDs differently for different profiles.

Great quality and the delivery was fast. Enjoying to play with.

I picked up a brand new for wheel base and within minutes wondered why the force feedback kept disconnecting. Turns out I have a bad power supply, which is very frustrating. I put in a ticket last week and the issue has still not been rectified. How simple would it be to ship a power supply overnight given the money that I just spent from the Asetek Warehouse store? Please someone help me or I will be returning the base.

12/8/25 Update: Was sent a new power unit and that was all to it. Glad it was something simple and nothing major. But I am wondering why quality control didn’t catch this during testing. Danni with CS was amazing during the process, constantly communicating on the progress of my RTA request. Well done Asetek!

Shipping was fast and efficient. Customer service was very responsive and helpful.