Our solar panels stopped producing electricity and after a couple of days A Shade Greener contacted us to let us know, although we knew already from our smart meter monitor. We were told to reset a sw... See more
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Review summary
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I am blown away by incredible assistance from Shannon! My solicitor let me know one day before completion of my remortgage that we could not proceed without a Deed of Variation from A Shade Greener. I... See more
Company replied
I'm a landlord with a BTL property that had solar panels installed by this company before I purchased. Dealing with them and helping tenants deal with them has been really easy. Their responses are ti... See more
Company replied
We were recently contacted by ASG regarding a fault with the panels at our house, and a convenient appointment was arranged for an electrician to attend. Craig arrived exactly on time and was courte... See more
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Company details
Written by the company
A Shade Greener Maintenance are the largest renewable energy maintenance company in the UK, we look after over 70,000 Solar PV systems.
Contact info
United Kingdom
- ashadegreener.co.uk
4.8
Excellent
3K reviews
Replied to 27% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very positive experience
I had a fault with my panels which a shade greener notified me of they arranged for a electrician to come and have a look they called half hour before arriving ,Adam was friendly and quickly found the fault and replaced the inverter on my system he explained everything he was doing and was very tidy he also explained how to get the best from my panels which was very helpful, Adam is credit to the company :-)
March 5, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
I would like to thank Shannon and Katie…
I would like to thank Shannon and Katie in helping with an enquiry in regards to solar panels fitted over 11 years ago. I had to provide a copy of a certificate which we did not have, also we had legal questions to provide to our solicitors due to the property being sold. I received everything that I requested within less than a couple of days, I was also emailed to ask if they could help me with anything else. They let me know that I could contact them at any time, if I required further assistance. They let me level of service and care was excellent, Thankyou so much for your help.
March 4, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
We have had a maintenance contract with…
We have had a maintenance contract with A Shade Greener for a few years. If there are any issues with our solar panels they are quick to sort it out and always read the meters on time.
March 4, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
No need to worry about meter readings
No need to worry about meter readings, ours has been placed somewhere completely inconvenient which means th readings are something we don’t need to worry about.
Francesca has always been helpful and has good contacts at the big energy suppliers if there are issues.
They caught an issue with the inverter just before th warranty was up, and the company sorted shortly after.
Overall highly recommend
March 4, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Moved into a property in November 2025…
Moved into a property in November 2025 with my 2 year old daughter and partner. Had nothing but issues with leaks from the roof, to the point all power had to be turned off due to water leaking into the fuse board. Along with other internal damages to the house (damp brickwork, damp plasterboard and other leaks). A new roof was needed on the property, a shade greener have solar panels on one half of the roof. And working along side them in trying to get a house liveable has been nothing but stress and as a company have been no help at all. I feel like I’m being held hostage by themselves over the removal of the solar panels from my property. They send out a list of requirements that the scaffolding must be, wanting photographic evidence of it all. Only to have someone turn up and refuse to even set a ladder up. The roof itself has cost me thousands, the scaffolding hundreds. And the cost just keep growing trying to work to these demands. Even after phone calls enquiring why the solar panels had been turned off, they still wanted photographs of the damage to the house (after these repairs had been done and photographs already sent). So they could decide if my case was an emergency or not, and then arrange a date for the removal. So now I’m left with a roof that has been half complete, a house surrounded by scaffolding, and having to refer back to them for another new date for a ‘removal’. How do you pride yourself on customer service and satisfaction
March 4, 2026
Unprompted review
Shannon Davies was absolutely fantastic…
Shannon Davies was absolutely fantastic in assisting. She acted incredibly promptly/went above and beyond to ensure that matters were handled as quickly as possible. Thank you!
March 4, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Helen James - General questions
When asking Helen James general questions about the solar panels we have and smart meters, she was very informative and went over things in detail
March 3, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
A friendly and efficient service.
Alex was friendly and polite . He was respectful of our property and did the job professionally. Very pleased!
March 2, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Craig....getting us back online!
We were surprised to receive communication from the maintenance team advising that the solar panels, which have been out of sight and out of mind for 14 years, were not working. After discussing the situation with them and arranging a maintenance visit, Craig arrived a few days later—on time, equipped with all the necessary tools and a calm, professional demeanor. He quickly assessed the situation, explained the issue clearly, and outlined the steps required to get the panels back in full working order. In no time at all, the inverter was replaced and the system was back to generating solar energy. Everything was tidied and packed away so neatly that you would never have known Craig had even been here. Top man!
January 13, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Thank you, A Shade Greener
I bought the household solar panels from A Shade Greener in 2011, and have received unwavering assistance from everyone involved there. In addition, my account is routinely dealt with by Francesca Staley who has personally been of great assistance whenever I've had a query. She is my "go to" person at A Shade Greener as I know I can rely on her to sort any problems out. Based on my experience with them, I would definitely recommend this company.
March 2, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
House sale with solar panels - missing documentation
We are in the latter stages of an elderly relatives house sale & required copies of the documents provided by A Shade Greener when the original Solar Panel Installation was completed in 2015 (which had been mislaid). In less than 24 hrs Izabella Saldat, who dealt with our request, emailed back a full set of copies of the original documentation. She knew exactly what the solicitors required. Thank you for being so helpful & efficient.
February 19, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Always very pleasant & prompt with the…
Always very pleasant & prompt with the readings
March 2, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Always helpful good Service
The customer service is good with particular mention to receiving very good and helpful support from Francesca Staley when I had difficulties with my feed-in tariff supplier where Francesca stepped in to help resolve the problem. My readings to the feed-in tariff supplier are always sent in on time with a copy email with the readings sent to me. If I have any questions they are always answered in a timely manner.
March 2, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Francesca Staley
Francesca has always provided excellent service to us.
Whenever we have had even the slightest issue she has always been quick to resolve them.
Gary Stacey
March 2, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
I called to ask questions about my lease
I called to ask questions about my lease. Customer service was terrible with "Call legal" & "email legal" "nothing to do with me, i'm in another building". No offer for a call back.
March 2, 2026
Unprompted review
Poor designe causing vermin pegion…
Poor designe causing vermin pegion issue in my house accepting me to pay for bird proofing but they are making money on reverse tarriff.
Bad customer service poor attitude towards customer.
February 28, 2026
Unprompted review
Speedy engineer
Adam the engineer came out and quickly rectified the fault with the solar panels.
He was a friendly and efficient and had a fuss with our dog !
February 27, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Izabela was extremely helpful and dealt…
Izabela was extremely helpful and dealt with all requests efficiently and swiftly. She also regularly went above and beyond, expediting matters without specific request and keeping me regularly informed without me needing to chase. Overall, an excellent experience.
February 27, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Shannon handled my enquiry expertly
Shannon handled my enquiry expertly, swiftly and efficiently. Thank you!
February 25, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Electrical problem
Craig was the engineer that came to my Mother's house today. Craig has been to the house on a prior occasion and much like the first visit he was prompt, professional, extremely polite and courteous.
Thankyou Craig for taking the time to explain everything to my Mother, and not treating her like another pensioner who hasn't got a clue, we are very grateful to you.
February 27, 2026
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
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