Asia Car ServiceReviews 

1,092
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism, punctuality, and helpfulness of the drivers. Many appreciate the smooth and easy booking process, with clear communication regarding driver details and pick-up times. The vehicles are frequently described as clean, comfortable, and well-maintained, contributing to a pleasant journey. Some people were dissatisfied with specific driver experiences, noting instances of driving that caused concern or a lack of friendliness. Additionally, a few reviewers mentioned that some drivers did not speak English, which required communication via WhatsApp.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the professionalism,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers for being professional,... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting drivers who are on time,... See more

Booking process

Reviewers consistently express satisfaction with the booking process, describing it as quick, easy, and... See more

Quality

Users describe positive interactions with quality, consistently praising the cleanliness and modernity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a layover in Hong Kong and contacted Asia car service to see if we could get collected at the airport and taken to see sunrise over Hong Kong. Our lovely driver, Tommy, was waiting when we land... See more

Rated 5 out of 5 stars

We used your service for a four hour driving tour to see highlights of the city. We were very satisfied with the tour. Our driver, Roger Li, was accommodating, providing us with information about the... See more

Rated 5 out of 5 stars

We've been working with ACS for more than 5 years and they have been excellent. Their team has helped us with both FIT & Groups, coaches to sedans and even sourcing guides / local coordinators. They'v... See more

Rated 5 out of 5 stars

We used Asia Car Service twice during our recent visit stay in Hong Kong, once to take us from disembarking from our Cruise ship to a hotel, and several days later from the hotel to the airport. Every... See more


Company details

  1. Car Service
  2. Airport Shuttle Service
  3. Limousine Service

About Asia Car Service

Written by the company

Asia's Most Reliable Airport Transfer & Ground Transportation Service

Asia Car Service is a 24/7 airport transfer and private transportation service that offers individuals and businesses from all over the world comfort, safety, and convenience when traveling in Asia.

We provide private airport transfers, chauffeured car rental, and group ground travel solutions. All services include clean private vehicles, professional drivers, and expert local 24hr customer support.

Service is available at all major Asia airports in over 150 cities in 25 countries, including Japan, Korea, Hong Kong, Mainland China, Taiwan, Singapore, Malaysia, Philippines, Thailand, Indonesia, Vietnam, Australia, India, and The UAE.

As a full-service company, our aim is to provide the best all-around ground travel experience for our clients at competitive costs.

Easily book service online, or email us and we'll respond within a few minutes. Upon receiving your booking, our 24/7 team will follow up with full details and pre-service reminders. On the day of service, your driver will be waiting promptly for you with a name-sign. You can simply relax, and enjoy a comfortable safe ride with a professional driver.

Get an instant online quote to reserve your car with just a few clicks and receive immediate service confirmation, or contact our team by email to see how we can assist you today. We look forward to serving you!

Maximum Comfort Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed
We guarantee a professional door-to-door service in 100+ Asia cities & airports. All with 24/7 customer service, car availability, great rates, simple booking and easy payment options.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,092)

236 reviews in the last 12 months

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Rated 4 out of 5 stars

South Korea and Japan - two different experiences

The service from and to Incheon airport in South Korea was very professional. Pick up at Narita airport in Japan also. The cars are clean and very recent. Our trip back to the Narita airport, however, was painful. The driver, Miyazaki, was 5 min late, which is absolutely not a big deal, but she was super cold and left the hotel rushing as if she wanted to make up for the time. This is not fun when you are sitting at the back of the car... Then her driving style was basically “accelerate and break” all the way to the airport, that is for one hour even on the highway. This made us totally car sick. We could not wait to get out of the car. Asia Car Service is a service I would totally recommend and use again, except for this one driver who I would not want to ride with again. Asia Car’s customer service is easy to reach at any time of the day and flexible to accommodate schedule changes.

May 23, 2026
Rated 5 out of 5 stars

Very smooth experience.

Everything went smoothly. The driver was excellent. The car was very comfortable and it may crossing the border smooth. Be sure to fill out your China arrival card before you leave to cross the border.

May 20, 2026
Rated 5 out of 5 stars

On the road from Seoul to Geoje

All of my drivers were professional and courteous and the coordination team was fast and responsive to any changes I requested to make along the way. I would highly recommend using Asia Car Services.

May 19, 2026
Rated 5 out of 5 stars

Excellent Customer Service

I apologise for the length of this review but Asia Car Service need to be congratulated on their Customer Service. Our transfer from Osaka to Kobe to get a cruise ship went every smoothly. I didn't know until on the cruise ship that I had left my mobile phone in the van. The Customer Service on the Azamara Pursuit contacted the Hilton Hotel in Osaka to see if it had been found. The Hilton Hotel in turn contacted Asia Car Service. Asia Car Service were very helpful and organised to have my phone delivered free of charge to the Hyatt Regency in Tokyo where we were staying after our cruise . The phone was there when we arrived.
Asia Car Service continued communicating with us until we had received the phone. Their service was very much appreciated.

April 24, 2026
Unprompted review

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