Askadoctor Reviews 4,319

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,079 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional yet compassionate approach. Many people highlight the exceptional customer service, noting that interactions are pleasant and efficient. The service provided is often described as excellent, with consumers appreciating the quick response times and the smooth user experience. Reviewers are particularly impressed with how easily they can connect with a resource and receive timely, clear advice.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the staff for being friendly, thorough,... See more

Customer service

Clients share positive opinions on customer service. Many customers felt heard and understood, with their... See more

Service

People report positive experiences with the service. Customers found it very convenient and a huge help,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick response... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, with the app... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge help at a difficult time. This process was quick thorough and very informative. The initial evaluation over the chat was very efficient, friendly while remaining focused on my experience. The... See more

Rated 5 out of 5 stars

Thank you! I was connected with Dr Diana and she was able to advise me on a minor health issue through her thorough inquiries, saving me an unecessary visit with my GP. With her knowledge, clear expla... See more

Rated 5 out of 5 stars

As I said in the recording, I found myself in a situation late on a Monday and no one else was open. I did a search and found this. The Dr. took my concerns seriously, had an answer and was reassuri... See more

Rated 5 out of 5 stars

Dr. Li went over the information I had provided and confirmed the information. Based on my symptoms she had recommendations to help me deal with my elevated blood sugars pending my receiving the me... See more


Company details

  1. #2 of 31 best companies in Information Service
  2. #1 of 2 best companies in General Practitioner
  3. #1 of 1 best companies in Internist
  4. #3 of 32 best companies in Mental Health Service

Written by the company

Searching the internet for Answers to Questions frustrating you? Looking for an Expert to Answer you online ASAP? Ask a question, name your price & Doctors & other Online Advice Experts answer you in hours. askadoctor.help - Quality answers from live people. If you have questions or concerns about your account, please contact us at the email address below or call us toll-free if there is anything we can help you with.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and caring advice


I appreciated the speedy response. The Dr. was very king, thoughtful, and knowledgeable. He quickly relieved my nerves about possible problems I might have because of taking my nighttime meds in the morning accidentally.

May 17, 2026
Rated 5 out of 5 stars

Dr.Scott calmly and thoughtfully…

Dr.Scott calmly and thoughtfully crafted and guided us through a treatment plan for our dog who had consumed medication. He understood that we had no access to urgent and emergent veterinary care and provided a solution that we could execute on our own. His response was timely, informative and effective.

May 17, 2026
Rated 5 out of 5 stars

The response was fast and gave a Peace of Mind!

The response was fast and at least answered some questions.
The doctor I was trying to locate was found in Houston where he previously was practicing.
Since it was a weekend & I could not get advice, another doctor called me and advised what I should do until Monday.

May 16, 2026
Rated 5 out of 5 stars

Mrs.

Dr. Li was awesome, kind and very knowledgeable! The only thing I had difficulty with was the link for medication...only got one, did not get the cream also suggested. Wish the program had the Doctor inputting the Medication, then of course her approval.

May 16, 2026
Rated 5 out of 5 stars

Well the Dr

Well the Dr. Was very informative and patient. I received the call quickly and Dr. relieve my concerns. Even when it came to the misunderstanding of payment- I was reimbursed immediately.

May 16, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look