askaxl.co.uk Reviews 

Ordered a shower tray from Toolstation. Received a text from Arrow with a date and delivery time slot a week ago.. A couple of hours before the delivery slot, I received a text from them saying there was an issue at the warehouse and to wait for someone to contact me to organise redelivery.
After waiting for over a week and heard nothing. We contacted the supplier who said that Arrow XL were showing on the tracking that I had rescheduled my delivery 10 days after the original planned date, which is a fiction. I have never spoken to them or have they contacted me. Total fabrication. Try to ring them and it is always a recorded message saying that they are having technical issues.
I have cancelled my order.
Why do companies risk their reputation to this clown show?

The worst delivery company ever! Failed to deliver my sofa and chair twice already with a week space so I have been left waiting for weeks without furniture. Every failed delivery says “delivered with electronic signature” absolute scam! I’ve already made a formal complaint. I am not going to leave this unresolved

Pathetic.
They did not attempt to deliver even though I booked three times. No communication other than an email after the event and I dint even get that the third time.
I am amazed AEG use them.
No exaggeration, the worst delivery company I have ever tried to use.
Clearly do not care about providing a service. I tried to contact them on web chat and that didn't work either. Unbelievably bad

Purchased a bed through Dusk and was told it would be delivered on Tuesday by arrowxl. Delivery day and I got a call from the driver at 1.30 saying he's 30 mins away.
6pm and still no delivery. Never had any notification from them at all. Then told by Dusk it's now booked for Thursday. Again no delivery. Currently without a bed and had enough of the 'we understand how frustrating this is'. Lost two days wages waiting at home for the delivery. Absolute *** shambles of a company. Still no bed as yet.

(*** Inst expletive here)

Failed to deliver an oven from AEG & sent a text message saying due to unforeseen circumstances they would deliver the following day. No checking whether this was convenient for me & no time slot given. Called them the following morning to get confirmation & just a voice message saying they are having ‘technical issues’. Tried their online chat & that’s not working either. So far wasted 2 days holiday for this. Would not order direct from AEG again if they continue to use this shocking courier company!
Update: Arrow XL have now dispensed with their support telephone lines & now only respond with online chat, however no one appears to be manning this service as I had no response for over an hour. Escalated to AEG who could only suggest that they try to contact the courier themselves & wait for a response. What a joke. Looks like my only option is to cancel my order & buy from a company who doesn’t use Arrow XL!

I don’t understand why Amazon uses this company. 1st time the drivers left my fridge on the door because I was not there. This time my living room cabinet is saying delivered on their tracker but i haven’t received anything. I asked my neighbours they didn’t receive anything. I am really really angry. I will now avoid to buy from Amazon because of this.

JOKE XL that’s the new name of the company waited all day for tv to be delivered they haven’t even let us know it’s will be not delivered so NOT RECOMMENDED AT ALL AVOID USING THE COMPANY

Waited in all day and didn’t deliver. No communication what so ever. Avoid arrowXL and very who use them for large deliveries.

Ordered a Television from Very, was told by Arrow XL it would be delivered today the 26th November between 13:15 and 16:15 to then receive a text from Arrow XL at 16:45 telling me and i quote…
“Sincere apologies, due to unforeseen circumstances, we are unable to deliver/collect today. We will now visit tomorrow. Unfortunately we cannot provide a specific timeslot, however, our crew will attempt to call prior to arrival to let you know they are on the way. Apologies for the inconvenience ArrowXL”

Having taken a day off work (unpaid) to wait in for the delivery to being told its not coming today with no information on a future time-slot or any ability to arrange another delivery day is wholly unacceptable.
Arrow XL are an absolute joke of a company and cannot understand why any big company would even consider using them as their courier service.

Made me go to the property at 6:30am under the pretence that they would deliver between 6:30am and 8:30 am and then didn't show up until c.9am. Clearly I wasn't the first delivery and they had no basis for estimating they might deliver at 6:30am but they decided to make me go to the house for that time anyway.

I'm still waiting for my washer dryer. From AEG. Why does a decent brand use this delivery firm. Web chat never gets an answer. Phone lines always have over 50 people in the queue.
I'm still left with no washing machine.
Today, delivery slot missed and now they have 'technical difficulties' so can't answer the phones at all.

Taken 3 days off work this week for a sofa to be told its not coming today either now. cannot even call the company. avoid!!!

If I could give them no stars I would. Notified all morning that my order was due to be delivered, 10 minutes before the delivery window they informed me that they were not going to deliver. No reply from their chat line and apparently they have a technical fault on their phone line! Avoid using them at all costs, useless.

This company is nothing but a disgrace and a smear on Very Store. I don't know why Very is using them. They give you a Customer Service email that is not working. No customer contact telephone number. I sourced one from Google that was correct, but their telephone system keeps saying, “We are sorry… we are having technical problems.

Worst delivery company ever. As all the other reviews - avoid any firm that uses them as a courier. Ordered my furniture from Dusk and got a text 4 hours before the delivery time saying it had been cancelled. They've lost one of my items and are refusing to deliver the rest. Phone line is always having technical issues, rude staff, no complaints proceds and no help whatsoever.

Another situation of where they have failed to deliver as they mentioned

Absolute cowboys how Aeg use them is beyond me. Cancelled delivery in day and text says next day. Nothing arrived today. called supplier. they chased up Arroe who differently placed a no one at home carded note. lies ! lies lies. in all day and ring door bell

Expecting twice a delivery of kitchen appliances by this company to get last minute text message stating unfortunately we will not be making today's delivery due to warehouse issues. They had had the appliances for 2 weeks now and when you call customer service you are in a que for well over an hour to get through to anyone. Don't even bother with the Web chat as they do not reply.. Disgraceful incompetent company avoid at all means.

What a joke. They cancelled my first slot due to unavailability. The second slot was also cancelled (on the morning of delivery) because the parcel was sent to the wrong sorting hub. Later that evening, the Courier surprisingly turned up with my name on their system but no matress in the van - you couldn't make it up really. Since then I've received no new date and live chat attempts have failed. I'm so angry and frustrated.

If I could give it a 0 I would!

Waited in all morning for my washing machine and they did not even bother to try and deliver it just said “nobody was home” which is rubbish because I was home…avoid company