ASPCA Pet Health Insurance Reviews 

The process was excellent. Everything is very accessible and easy, thank you.

Aspca pet insurance has way too long wait times for reimbursement, choose carefully

I am extremely disappointed with this pet insurance company. I paid monthly premiums expecting meaningful reimbursement for my cats’ veterinary care, but the amounts I received were nowhere near what I was led to expect. In my experience, the reimbursements did not even cover half of the bills, which made the policy feel like a poor value overall. For what I was paying each month, I expected much better support and far more reasonable coverage. Based on my experience, I would not recommend this company.

My cat has been to the vet several times in the past year. Long story short, we are working on diagnosing gastrointestinal issues and it took several visits to even realize that's what it was. I had no issues with claims until his past visit. They denied it, claiming that I didn't have the right medical records, so I tried for the next month to provide everything, but they kept denying it, despite me giving everything I had. Customer service wasn't helpful, but I finally got an answer out of them as to what they needed. I submitted the extra documents, and they instantly denied my claim with no explanation as to why. What am I paying for? I have been trying to get my coverage for the past month and they won't even give me my explanation of benefits to tell me why they are declining me. Unless this is rectified, I'm cancelling by this weekend.

So easy to put a claim in. Very helpful customer service

The website is easy to navigate and they are quick to process my claims. I’ve been happy with this insurance for my two cats.

I received great on phone support and found the site easy to navigate.

Prompt reimbursements, reasonable prices, flawless service. Never been declined on a claim.

I was very pleased with how fast you processed the claims

Very easy to navigate and prompt reimbursement

We have recently experienced a very stressful period with our dog. Over the more than 2 months it has taken to help him successfully recover, ASPCA Pet Health Insurance has nothing short of a blessing! Previously, we did not insure pets, but now being retired and on a limited/fixed income, decided to when we added Rufus to our little family. During this difficult time, ASPCA was amazing. The claim filing process is simple, the response time is outstanding, and the coverage is superb AND affordable! We live in true "dog lover country" here and I recommend ASPCA whenever I can!!

In a time of automated/AI driven unresponsive service providers, it has been a joy to quickly and EASILY reach
a real person when necessary and get clear, concise assistance. THANK YOU for providing THE best customer service!

Everything was quite easy. We've never had pet insurance before and we chose ASPCA because of the cost and all of the things you cover. We are getting our first reimbursement soon!

They have consistently been responsive. My Cavalier King Charles Spaniel has 2 serious health conditions & they have paid large amounts. We are so grateful, and could not recommend them enough.

I’ve that all my pets insurance w them for over 10years and would never be without. Coverage is excellent and affordable. Claims are processed quickly and when more information is needed THEY actually will reach out to my vet which makes things go so much faster. With all the other companies out there, I wouldn’t even entertain the thought of changing.

Easy to use App with fast response time. Love that I can also talk to a Vet with questions.

Very bad experience with this company. Unresponsive and cold when my pet died . I had to call 4 times for my claim to be processed correctly.

Enrollment was easy and the customer service was exceptional.

We’ve had ASPCA pet insurance for our English Bulldog since we got him at eight months, and they are so quick to respond to our claims. And their app is so easy to navigate.

They are fraud stay away from ASPCA . They got claim for my doctor for Anal Sac Disease and all notes and records indicated clearly by licensed vet reason for visit Anal Sac Disease. ASPCA instead of paying for this claim denied me and said reason for denial: ALLERGY - preexisting. When i called each time spoke to someone who clearly couldn’t understand basic English which was frustrating. But finally spoke to a manager and she said YOU ARE CORRECT this is NOT allergy or preexisting not sure why denied for that. You provided all evidence and papers THIS IS ANAL SAC disease reason for vet visit. I said to the manager can you mow pay the claim since finally someone cared to check and agreed you denied us incorrectly, she said No ma’am. It is already denied but if you like file a appeal takes 90days hopefully second time whoever review it check all forms correctly and pay the claim. This is clearly SCAM from insurance company. We donated yearly to apcsa cancelled that immediately and not cancelling my policy because that is what they want refuse to pay and refuse to make corrections so you get frustrated and cancel move on But we are going to file formal complaint against them as we have all evidence this is fraud act by refusing to pay the claim based on the policy we paid for years.