Aspers Casino Reviews 

All these people do is take your money by it being rigged, and than they think it’s funny to laugh at people when they lose. Seen it happen so many times. Atmosphere is rubbish, workers are bullies including the pit bosses lol this place is a joke. DONT COME HERE better off using your money on useful things than throwing it away to this useless place 0 STARS!!!

What's with all the neg reviews this site is great after you pass all the checks. Games can be a little slow and some games crash but hey that's networks for ya
I think this site is very fair unlike the big sites

Ok update today I spoke to customer services and also spoke to a CS Manager waiting now for my payment hopefully after speaking to Pete he stated that the payment via PayPal should hit the account either tonight or by the morning. Requested this payment early hours of Friday morning 28th of June so now let's see if this payment is secured within the timescales outlined by Pete. No issue with customers services at all very pleasant and had a good chat to him explaining to him that I was surprised on how good hes English is considering hes in Mauritius.

Also noted on ere on reviewer stated that previously they requested a withdrawal on good Friday and it was in their PayPal account by Easter Monday. I just find that hard to believe going by what I have experienced so far.

So fingers crossed payment is made soon. I will keep u updated.

Further update the payment has been secured. Houston we have lift off.

Despite this I'm very sorry to say I will not be gambling on any Aspers site until they quicken up the withdrawal process. Improve it and I'll give you another chance Aspers.

****UPDATE 26th July 2019****

Fantastic news from Aspers (Alison from their customer care team just called me).

They have reviewed the case and are now paying out the full balance of winnings.

Alison (Head of Customer Services) has been in constant contact with me throughout the case, and has been superb. She requested a little bit of information that I duly sent on, and following on from the review they are paying out the balance of £9,307.60.

I want to say thank you to Alison and the team, and to Aspers for agreeing to pay.

Would highly recommend on the back of this, great service and constant kept in touch.

Many thanks again.

Complaint now filed (and I won't be letting this go, as I deem it unfair and unjust. Email below:

Dear Mr. X
This email refers to your withdrawal request of £9,307.60 submitted on the 21st of June 2019.
We regret to inform you that the withdrawal has been refused on the basis that our Terms and Conditions were not complied with. We refer to the Term 10.11, quoting
the debit/credit card details supplied by you in the registration process relate to a debit or credit account of which you personally are the sole account holder (it is not, for example, a debit or credit card belonging jointly to you and your partner/spouse or a company credit card) and the name you have registered on your Player Account exactly matches the sole name on the debit/credit card.
Our audit checks have flagged the card ending 4108 as a commercial card and under the circumstances, the bets and winnings generated from the deposits are declared null and void. Your deposited amount of £500 will be returned and the winnings forfeited.
As you would understand, this is a general rule that is outlined in the user agreement signed upon registration.
Should you wish to discuss this matter further, please feel free to write back to me or alternatively, we can schedule a call as from tomorrow."

This is my company, I own it 100% (all shares) and it is in my name. The card is not a credit card, it is a debit card. There is no moral reason to use this T&C as a reason to cancel my withdrawal.

The card is in my name, and payment came from my own cleared funds. Their issue is I won a fair bit and they do not want to pay. I assume they have a team that attempts to stop payments where possible by falling back on T&C small-print.

We recently had a family bereavement and I was using this win to take my partner and children away as it has been an awful few months. I even told them it was happening (my partner knows about he win, the children obviously didn't get told the details....).

I had to tell my partner it was now going legal, all for such a minor matter, and tell the kids there was a change of plan (was not pleasant...) The card is solely mine, the company is solely mine and the money it is solely mine (all payments out are based on a positive net asset value, so can be classed as dividend to loan account - simple...and perfectly legal).

I cannot let this one go, Aspers have been unprofessional here. I do not mind losing, never have, it is one of the elements of playing in a casino. But to win and have it pulled, that's simply not on.

Absolute disgrace of a online casino stay well clear from this scam casino I was playing on blackjack lady dealer Fast asleep for the 20 minutes during our bets she totally made so many errors waking up at time half asleep I pressed stand she did hit. Few times wrong for other players I went on chat she just laughed about it. So I where to complain emailed send letters live chat after over a week they say they can't take responsibility couldn't care less. I shows send photots still they don't care all they are after is our money and when it comes to our winning they scam robn you.. I'm reporting this fake scam casino stay away

Absolute joke of a company, started playing with my deposit, won a bit of money then my account was blocked, said I had a gambling problem that was flagged on a sister company jackpot cafe, I don’t recall ever playing on this sister site, however they are refusing to pay me my winnings and only my deposit, totally unfair as I’ve won it fair and square AVOID
I have emailed this address 2 days ago with all the appropriate information, but am still yet to hear back from yourself, just refund my winnings

Awful customer service so I received a deposit code for 100% deposit match so i entered the code on £50 expecting to have this matched. No bonus appeared so waited a while still nothing went on to live chat and spoke to JOEL who has no customer service experience he called me a lier saying I didn't enter the code which i told him many times yes I did thank you. This isn't the first time I have had problems with JOEL he states he is the supervisior but has no customer service experience what so ever. I already closed my account once due to THIS JOEL and gave them another change. His disgusting how can you call your customers liers maybe there is an error when I entered the code I am totally livid that this man is called a supervisor.

Awful customer service so I received a deposit code for 100% deposit match so i entered the code on £50 expecting to have this matched. No bonus appeared so waited a while still nothing went on to live chat and spoke to JOEL who has no customer service experience he called me a lier saying I didn't enter the code which i told him many times yes I did thank you. This isn't the first time I have had problems with JOEL he states he is the supervisior but has no customer service experience what so ever. I already closed my account once due to THIS JOEL and gave them another change. His disgusting how can you call your customers liers maybe there is an error when I entered the code I am totally livid that this man is called a supervisor.

This is the chat

This is an automated email sent from the Moxie Software(TM) Customer Spaces Channels Server. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 1263646.
Time Details
05/26/2019 07:10:38AM Workflow sent message: "Please do not disclose full Credit/Debit Card Number over live chat under any circumstances."
05/26/2019 07:10:42AM Session Started with Agent (Joel)
05/26/2019 07:10:42AM Kelly : "My Promos"
05/26/2019 07:11:04AM Agent (Joel): "Welcome to Live Help Kelly. This is Joel. How may I assist?"
05/26/2019 07:12:04AM Agent sent nudge
05/26/2019 07:12:08AM Kelly : "Yesterday I placed 2 deposit I had a 100%deposit code which I used DEP50 but I never got the bonus I placed £50"
05/26/2019 07:12:30AM Agent (Joel): "Hi Kelly"
05/26/2019 07:12:46AM Agent (Joel): "How and when was the code received please"
05/26/2019 07:13:24AM Kelly: "Via email and to used from the 24th may until the 27th may"
05/26/2019 07:13:33AM Agent (Joel): "Allow me to look into this for you. May I have your username, full name, date of birth and mobile phone number please?"
05/26/2019 07:14:01AM TAKEN OUT
05/26/2019 07:14:19AM Agent (Joel): "Thank you"
05/26/2019 07:15:44AM Kelly : "Email was sent Friday 24th May at 19.18"
05/26/2019 07:16:05AM Agent (Joel): "Ok"
05/26/2019 07:18:24AM Agent (Joel): "My apologies for the long wait Kelly"
05/26/2019 07:18:51AM Kelly :"Ok"
05/26/2019 07:19:08AM Kelly: "So when will this be added"
05/26/2019 07:19:57AM Agent (Joel): "Going through your deposit log, I could not locate any code used upon making your deposits yesterday"
05/26/2019 07:20:31AM Kelly: "But I just told you the code I used wasDEP50"
05/26/2019 07:20:59AM Kelly: "So what your telling me I didn't use that code is I did"
05/26/2019 07:21:26AM Kelly: "I used it in the first deposit I made of £50"
05/26/2019 07:21:45AM Agent (Joel): "I just checked on each of the deposit made, and I'm afraid at no point upon making any of the deposits yesterday, was any code used"
05/26/2019 07:22:00AM Agent (Joel): "Furthermore, these code was not even validated from the cashier"
05/26/2019 07:22:18AM Agent (Joel): "Indeed Kelly, the code was not entered at all"
05/26/2019 07:22:29AM Kelly : "Don't you dare call me a lier As I used it that's why I placed the £50 to take advantage"
05/26/2019 07:22:32AM Agent (Joel): "the last time a code was used was back on the 18th of May"
05/26/2019 07:22:49AM Agent (Joel): "No further use of even attempt of any code being validated can be found"
05/26/2019 07:22:57AM Kelly : "How dare you call me a lier I used the code thank you maybe there was an error with your system"
05/26/2019 07:23:14AM Kelly : "How dare you call me a lier"
05/26/2019 07:23:25AM Kelly : "How dare you"
05/26/2019 07:23:35AM Agent (Joel): "Rest assured any attempt of a code being validated or entered displays on the account, for as a licensed gambling company the logs are duly saved"
05/26/2019 07:23:41AM Kelly : "How dare you that is absolutely disgusting"
05/26/2019 07:24:07AM Kelly : "Listen ok i want to speak with a manager as this is disgusting"
05/26/2019 07:24:15AM Kelly :"How dare you call one a lier"
05/26/2019 07:24:44AM Kelly : "I inserted the code on the first deposit if £50"
05/26/2019 07:24:44AM Agent (Joel): "Now in the event you entered a code, however, did click on the first deposit option which is "Deposit Without A Bonus", eventually the system will ignore the code entered"
05/26/2019 07:25:03AM Agent (Joel): "I can only rely on each of the log registered in your account Kelly"
05/26/2019 07:25:16AM Agent (Joel): "yet, if you are qualified for the offer and this could not be use"
05/26/2019 07:25:36AM Agent (Joel): "Kindly forward us the promotional email so we can see if a corresponding offer can be added instead, matching the same terms"
05/26/2019 07:25:56AM Agent (Joel): "Our email address is
05/26/2019 07:26:07AM Agent (Joel): "I shall be the one handling it personally"
05/26/2019 07:26:17AM Agent (Joel): "do add a brief of the matter in the email though"
05/26/2019 07:26:18AM Kelly : "I am totally disgusted in the way you dealt with this and had previous problems when dealing with you"
05/26/2019 07:27:04AM Kelly : "I want once again to raise another concern as I truly believe you have something against me"
05/26/2019 07:27:20AM Agent (Joel): "I'm sorry you feel so Kelly"
05/26/2019 07:27:25AM Agent (Joel): "rest assured this is far from the case"
05/26/2019 07:28:05AM Kelly : "Everytime I raise a concern you totally deal with it so underhand"
05/26/2019 07:28:21AM Agent (Joel): "and our last chat was about a month ago, whereby you requested for closure of your account due to no bonus being available at that time"
05/26/2019 07:28:39AM Kelly : "You have previously also called me a lier maybe take a look on your review page as that I left"
05/26/2019 07:29:10AM Agent (Joel): "Though, rest assured upon receiving the promotional email you are referring to, we shall duly review the matter and eventually check if any corresponding bonus can instead be added"
05/26/2019 07:29:17AM Agent (Joel): "Can you forward us the email right away"
05/26/2019 07:29:37AM Agent (Joel): "I never did so Kelly, but only informed you of what we can see from the logs of your account"
05/26/2019 07:29:42AM Agent (Joel): "I'm sorry you took it this way"
05/26/2019 07:29:54AM Kelly:"Can this be dealt with by someone either than you and higher"
05/26/2019 07:30:09AM Agent (Joel): "I'm the Supervisor on duty at the moment"
05/26/2019 07:30:19AM Agent (Joel): "I can still pass your chat to another agent if you wish to"
05/26/2019 07:30:33AM Kelly: "I don't want to dealing with you sorry your rude and have very very upset me ."
05/26/2019 07:30:40AM Agent (Joel): "However sending over the promotional email will certainly help to look far quicker into the matter"
05/26/2019 07:30:50AM Kelly: "How dare you call me a lier how dare"
05/26/2019 07:31:13AM Agent (Joel): "I'm sorry you feel so, however, per your account log as stated, at no point there was any attempt in using any code"
05/26/2019 07:31:26AM Kelly : "I will he taking this higher and I will be making sure I leave this conversation on your review page for everyone to see"
05/26/2019 07:31:36AM Kelly :"It's absolutely disgusting"
05/26/2019 07:32:41AM Agent (Joel): "I'm sorry you feel so Kelly"
05/26/2019 07:32:59AM Agent (Joel): "Anything I can do though, to change this thought of yours on the matter"
05/26/2019 07:33:16AM Agent (Joel): "but also, I would suggest forwarding the promotional email we can have this checked"
05/26/2019 07:33:54AM Kelly: "No it's in black and white on this conversation that you said I didn't enter the code when I DAMN WELL did"
05/26/2019 07:34:36AM Kelly: "Read back I said so your saying I didn't put the code and you said YES that's calling me a lier how dare you"
05/26/2019 07:35:27AM Agent (Joel): "I confirm having stated "I could not locate any code used upon making your deposits yesterday""
05/26/2019 07:36:20AM Kelly: "Yes but it DAMN WELL WAS"
05/26/2019 07:36:30AM Kelly: "Do don't call me a lier do you hear me"
05/26/2019 07:36:50AM Agent (Joel): "We shall certainly have this checked further for you"
05/26/2019 07:37:02AM Agent (Joel): "and at no point did I imply you are lying Kelly"
05/26/2019 07:37:06AM Kelly:"Don't call me a lier I have sent it now"
05/26/2019 07:37:17AM Kelly: "Of course you did"
05/26/2019 07:37:21AM Kelly : "Are you dumb"
05/26/2019 07:37:27AM Kelly:"Of course you deed"
05/26/2019 07:37:48AM Agent (Joel): "Thanks for sending over Kelly"
05/26/2019 07:39:29AM Kelly: "I will be taking this further as the conversation is disgusting how dare you call your customers liers"
05/26/2019 07:39:31AM Agent (Joel): "Once looked into we shall duly reach back to you on the matter"
05/26/2019 07:40:02AM Kelly : "And I will be putting this whole conversation on your review page for everyone to see as it's disgusting"
05/26/2019 07:40:15AM Agent (Joel): "I would suggest to forward you concerns to the for reviews by the Managers"
05/26/2019 07:40:53AM Kelly : "No I will do it my way thanks for all the potential customers to see just how you treat people and call then liers"
05/26/2019 07:41:44AM Kelly : "Don't ever call your customers liers we are the ones paying your wages"
05/26/2019 07:42:01AM Kelly: "How dare you who do you think you are"
05/26/2019 07:42:03AM Agent (Joel): "I understand Kelly and can only respect your decision, yet, allow to reassure you, at no point I did mention or referred you as having lied"
05/26/2019 07:42:23AM Agent (Joel): "We can only refer to the log of your accounts as stated"
05/26/2019 07:42:39AM Kelly : "Yes you did many times in this chat telling me I did not enter the code yes I did"
05/26/2019 07:43

Gotta be honest the games don't play to bad... its just the promos clearly aren't x25 play through of your bonus and a few other niggles
that just don't quiet add up. Played a lot of online games and for overall experience it comes out pretty poorly, glitches, long spin times. best advice for anyone thinking of joining is DONT take take the promos or bonuses offered as they will have you jumping through all sorts of hoops to take your money out....

Same as the rest. Just stay away.

I decided to take advantage of the sign up offer last week. I was lucky that one of my final spins wagering won £1000. My winnings were then capped at £500 which I know is annoying but was in the terms of the offer. And £500 is still a great win.
I requested a withdrawal on Good Friday evening and the money was in my PayPal account Easter Monday morning.
I was a bit worried after coming on here and seeing bad reviews, but I received a great service.

Terrible, I won nearly £500 and withdrew, weeks later they reversed my withdrawal said that was a glitch (it wasn’t I didn’t get my winnings) and then said there was an error, whilst I was playing one spin won £800 a few spins later the £800 disappeared, sent me 20 free spins for the inconvenience. After the complaints procedure has been followed im now passing this to the gambling Commission. Don’t play here check their previous dealings with gambling Commission.

YRIP off don’t use this site they need shutting down any chances of winning is 0 % and reading other experiences I’m not the only one even customer service are rude stay well clear from this site keep your money to yourself self don’t give it these sharks machine always crashes especially when you win I’m going to get the company looked into as I know there’s something going on you con merchants

iv had a withdrawal since 21st march I contacted them on 25th to be passed around on the phone until I was told all withdrawal are on hold until further notice i logged on the 28th to see all my withdrawal had been returned to my account , again I contacted them and was informed there's a technical error and within 15 minutes the funds disappeared from my balance and all I get told is it's under process, it's now the 30th and still no money received, or any email or anything updating the situation, they do not pay out do not play here worst experience I had with any casino, and just to see all the reviews here not once has aspers given a decent response to anyone who causes concern just copy n pasted terms , please don't reply your terms to me, just to add they say it takes between 3-5 days this is the 10th day and I used PayPal which claims to faster.. so there clearly not sticking to there terms

Avoid as when you win of a bonus they tell you they have had irregularities and don't pay you but that's if you win plus if anyone plays any online casino and you play a game and when you change your game and have to log in again avoid as the system is ripping you off also the number generater is not real it works on the basis of a unique number to your account so basically you paying for a raffle ticket so if you deposit and your number is not active you will not win they also own several online casinos in different names and if you look to were you can report a casino for unfair game play you can NOT find anything all you find is things saying have you got a gambling problem that makes me laugh so if you complain you must have gambling problem

I deposit 20 pound... give my back like 60 pence,
I deposit another £20 .. well, give my back like £2 :))
Another £20 same story..... and again £20 and again £20......
Total £300 and a amazing total of WIN £53.40.. S H E T casino ever!!!!

Bad do not play here they blocked my site for nothing!! After I had put 100 pounds on there beware they litrally take your money and block your account if you already have an account with them I would defiantly close it before it happens to you

Aspers stratford what can I say if you want to come here and take a long drive or long train yourney DONT WASTE YOUR TIME as the security men just say you can't come in they have no reason why just HORRIBLE MEN WITH A BAD ATTITUDE KEEP AWAY AND GO SOMEWHERE ELSE BEEN WARNED.

My experience with Aspers Casino Online was not positive at all. This is not a review about RTP or bonuses, simply the fact that after depositing over £100 I was unable to deposit again despite my card being 3D verified and being on the electoral register. I was informed due to security I was restricted. Upon requesting why the verification process was not processed at point of sale I was told it was part of the security procedure. After request to the agent for information on their regulatory body and contact information for complaints I was initially cut off chat. Then I was not given the information I requested for the compliance officer and CEO and only provided with an email address for a customer service manager pool repeatedly. No confirmation of my request for a self exclusion due to my determination not to spend any more money on this company despite this being a regulatory requirement. Furthermore a reluctance to respond to my a request for a social media contact and press officer. If you have read through the whole of this message and you decide this is the casino for you then I can only say that you have been warned!.

Like others I really question the RTP payouts on every single slot on this site. I belong to quite a few sites and none has eaten a welcome deposit and bonus like this one did.

I tend to play the same slots across sites and you get used to the way they play. The lack of wins on usually very high RTP slots is very noticeable. Perhaps it is time the Gambling Commission reaudited the RTP across Aspers slots because so many people are expressing concern that it can't just be a coincidence?

I think Aspers have got to start looking at these reviews and taking some action to investigate why so many people are questioning the RTP percentage payouts.

Some of the responses to reviews are quite appalling really, nothing short of curt and rude in some cases. Not the way any corporate company usually behaves

Strangely Aspers seem to have no concern whatsoever that review after review is being recorded as 1 star. If it was my business I'd be horrified, investigating the facts and testing my slots against other sites to see what people are talking about.

But looking at how long this has been going on I think they are just happy for their slots to keep removing your money as long as punters keep pumping it in.

I just hope others see these reviews before joining Aspers. I really wish I had!

If you are considering joining Aspers Online Casino my advice would be don't unless these reviews improve considerably because most people seem to have the same concerns over worryingly low returns.

Edit Have since done a bit of research RTP for slot Book of Dead is usually 96.21%, Aspers confirm in their documentation that they are running it on 94.15% (though it still seems lower than that)

I would advise GREAT CARE when considering playing ANY of the slots on Aspers as you may well find the game is programmed to a lower RTP than you are used to elsewhere. If you do use it check the online information in the game.

This seems to be one very greedy online casino who will limit payouts as much as possible