Aspirato Reviews 

Appalling customer service, stay away! Ordered the vacuum more than a month ago, but never received it. It was supposed to come with a tracking 48 h Royal Mail package which "disappeared"...Initial emails were "Don't worry be patient"...after 3-4 weeks didn't bother even to answer. I am in dispute through my visa's bank. Major problem the fake reviews out there....Be careful

We sent payment for the hoover close to a week ago and apart from a confirmation of order have heard nothing , we have now sent 7/8 emails requesting either a delivery date and more recently requesting a refund and have not had one reply from them at all , beginning to think we have been scammed and not sure where to go from here 😢

The suction on the hoover is extremely poor. I thought that I must have put it together incorrectly, or something had blocked it the first time I used. Unfortunately not! It doesn’t pick up the bits of cat litter that I primarily bought it for, but it also only picks up tiny bits when you go over them time and time again.
I became concerned and explored more on the internet only to find that the review comparison site that gave the aspirato such high ratings appears to be a scam.
As other people have mentioned there isn’t an address to write to in order to complain and of course there isn’t a telephone number you can ring.
So far they have also not replied to my emails. I have spoken to trading standards who have said that if the quality of the product is unacceptable I am entitled to a refund if I raise this within thirty days, which I have done. I have also raised the purchase as a concern with Klarna, who have suspended my payments. DO NOT BUY THIS HOOVER.

Sadly I am having the same issue as everyone else. Ordered this product based on reviews . Nothing has arrived yet ( ordered 11 days ago). Emailed and got no response and emailed again to cancel my order and get a refund and still no response. I will keep going..

So I brought this, then found all these bad reviews and panicked!!! Tried contacting the company to get a refund asap! But obviously already shipped. Well it’s arrived today and I am so pleasantly surprised. It’s a fine vac. Easy to set up, easy to use and plenty suction. I’ve already filled it twice in about 10 mins. Not sure what all the bad reviews are about. Only thing I would say is it’s a bit whizzy (glides very quick) and twists a bit when pushing but I’m sure that’s something I will get used to.
Pretty happy with my purchase so I’d say if you’ve brought it and panicking to return, actually try it out!

So far this is following the same dreadful thread as the other many 1 star reviews, we ordered the product, and pretty much straight away it didn't feel right, so we cancelled it with them by email, and also with our bank, the company went on attempting to take the money until they managed this, as we had given prior approval for the payment, we have since had to cancel the card. We have reported them to our bank as their emails are simply fobbing us off in alignment with all thats been said prior. We will not stop and will pursue them until we receive our refund for the cancelled order, as due in distance selling rights. Next stop Trading Standards.

I live in South Africa and ordered this 6.5 weeks ago having seen the review from David Brown, only realising after ordering that it was a fake review. I emailed to immediately cancel the order, they took two days to reply only to tell me it'd already been shipped and refused to give a refund (same as many other people commenting on here). However, even though they say it was sent I have still not received the vacuum cleaner so cannot comment on the quality. They claim it has been stuck in SA customs for the last 5 weeks?! All other items I've ordered from abroad have had no trouble getting through customs. No tracking number provided and they refuse all requests for a refund. Unfortunately in this country we don't easily get refunds from credit card providers for fraud/scams. Do NOT buy from this company. All the positive reviews on Trust Pilot seem to be fake reviews/accounts

Oh good grief - this bloody company! Bought an Aspirato almost 2 weeks ago. Suction is rubbish. Been offered 5%, 10% and 15% refund if I keep the damn thing but they have not yet furnished me with a return address. The address on the box is Dunstable but apparently it's just a distribution centre. My bank don't think I have a case as they provided the item ordered😞. Advised to contact trading standards but that's got to be via citizens advice now. Makes a mockery of online purchasing law.

Aspirato vacuum cleaner..Don't waste your money! I was so disappointed with this cleaner as it has poor suction And the bristles on the head are featherlike and useless on carpets.
I tried to return but they wouldn't give me a returns address and told me it would have to go to China at my cost and insurance and they don't usually receive the goods anyway, and will reduce your refund if not returned to their satisfaction. so all is lost. I was offered 5% then 10% and finally 15% discount but this still leaves me with a useless cleaner that isn't fit for purpose. Delivery was received in 2 days so why does it have to go to China. Feel like I've been scammed. Be warned.

Do not buy anything from this company!!!!!!!!!

It's a scam, they do not return your money for poorly made products.

DO NOT BUY FROM THIS COMPANY.

THE GOVERNMENT SHOULD CLOSE THIS COMPANY DOWN

I am thoroughly impressed with the exceptional quality of this vacuum cleaner. From its sturdy construction to its powerful suction, it has completely transformed my cleaning routine. The durable materials used in its design make it feel like a long-term investment, while its performance leaves nothing to be desired. It effortlessly picks up even the tiniest particles, and I've noticed a significant improvement in the cleanliness of my home since using it. I can confidently say that this vacuum cleaner has set a new standard for excellence, and I couldn't be happier with my purchase

I am absolutely gutted that I didn’t see these reviews prior to purchasing this product. I have been well and truly scammed. Emails going back and forth between me and customer services. So far I’m up to a 20% refund which simply isn’t good enough for the shoddy quality of this product. Please do not buy.

I purchased a vacuum cleaner from this company and while I did have a slight shipping delay, their customer service is definitely commendable.

AWFUL company. The product is terrible and they refuse to provide you with a refund.
AVOID AT ALL COSTS

I purchased a vacuum from this company and not only did it arrive on time, but it vacuums really well! It's lightweight and easy to use and helps keep my floors and carpets clean. I highly recommend them if you need a vacuum cleaner that performs well!

I received my vacuum on time and it works great. There were some problems, but the seller enthusiastically helped me solve them. They provide good service.

I am very pleased with my shopping experience with this company. Not only are the vacuum cleaners high quality, they are also reasonably priced. I was pleasantly surprised by its vacuuming performance, cleaning every corner of my home with ease.

I cannot give zero stars. It is not fit for purpose. Haggling through getting a return and refund from the company. They keep sending me videos about how to vacuum - I've only had 40 years experience. I think I knowca duff vacuum cleaner when I see it.

It's a scam people!!! Please avoid purchasing from them. I ordered the aspirato last week and have attempted requesting for a refund as it's a useless cheap product that has no suction whatsoever you can do better with a brush yourself. They have sent me the same generic emails of offering 5% refund and saying that I need to cover costs etc etc..I am going to request refund via my bank and will also report it to ActionFraud.police.uk.

It is not fit for purpose and the company makes it impossible to return for a refund. Do not touch it.