astrastraps.co.uk Reviews 

421
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall product quality, noting that the watch straps are extremely comfortable, durable, and very stylish for daily wear. Consumers are also very happy with the swift delivery times, neat packaging, and friendly customer support team members who always resolve issues quickly. However, some people mentioned that their online orders occasionally took too long to arrive, and tracking information sometimes failed to work properly. A few reviewers were clearly dissatisfied with incorrect product sizing or experienced frustrating difficulties when attempting to return faulty items for an exchange.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, stylish... See more

Quality

Consumers find quality to be positive, frequently praising the high-class appearance, comfort, and reasonable... See more

Delivery service

Clients share positive opinions on delivery service, consistently reporting fast shipping times and... See more

Order

Users describe positive interactions with order, noting that the website provides a simple and... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising prompt communication and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased an Apple Watch strap and face cover which unfortunately did not suit my needs. I reached out to the company and dealt with Kyrene-an absolutely lovely girl -who addressed my needs 100% plu... See more

Company replied

Rated 5 out of 5 stars

So I’m a snob not going to lie, I’ve only ever brought apple straps but given the dramatic increase in cost I thought I’d try something else. These watch straps are amazing, very very good quality, th... See more

Company replied

Rated 5 out of 5 stars

Love my new Astra strap band for my FitBit. Have left it a good couple of weeks to review to use it and see how it is. Firstly the sweat and blistering has gone that was caused by the rubber FitBit ba... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience, great company, high quality products, swift delivery times and well packaged items. With 3 Apple Watch straps purchased from them now - 2 for casual day to day and 1 for smart dr... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

421 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(421)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have purchased a number of straps from…

Have purchased a number of straps from Astra, been very happy with quality, delivery and comfort of wearing these straps. Prices are very competitive and you will be pleased with Astra straps quality and service.

June 20, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Chrys, Thank you for your continued support. We're pleased to hear that you've been satisfied with the quality, comfort, and overall experience with our straps. It's always great to know our products are meeting expectations. Should you need any assistance in the future, we're here to help.

Rated 5 out of 5 stars

Absolutely love the strap

Absolutely love the strap and easy to fit

June 28, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Sue, Thank you for your feedback! We're happy to hear you’re enjoying the strap and that the setup was quick and easy. It’s great to know the experience has been smooth for you. Let us know if you need any help in the future.

Rated 5 out of 5 stars

I’m really impressed with the quality…

I’m really impressed with the quality and design of the strap—it looks and feels amazing. The customer service was also excellent, making the whole experience even better. I’ll definitely be purchasing again!

June 18, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Lj, Thank you for your feedback. We're glad the strap and service met your expectations. We appreciate your support and look forward to helping with your next order.

Rated 4 out of 5 stars

Would shop here again

Great selection, good prices. Decent delivery time and nicely packaged. Watch straps are great, only the watch screen protector is disappointing

June 5, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

HI Jessica, Thank you for sharing your thoughts. We're glad you liked the selection and straps, and we appreciate your comments on pricing and delivery. Sorry to hear the screen protector wasn’t quite what you expected—your feedback is noted, and we’ll look into it further. Let us know if there’s anything we can assist with.

Rated 5 out of 5 stars

Fast response good quality products

Fast response good quality products

June 19, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi William, Thank you for your feedback! We're glad to hear you were happy with the response time and the product quality. If you need anything else, we're here to help.

Rated 1 out of 5 stars

too complicated to give a full refund ?

I ordered a number of items which I understood would fit my iPhone - all received, all lovely but far too small for my wrist. Contacted company straightaway and since then (two weeks ago) had several emails off them offering discounts to keep them. I have explained they are absolutely no use to me and I am surprised they are so unwilling to give a full discount - apparently it's too complicated (?) so I've given up and accepted but still waiting for confirmation of refund.

May 25, 2025
Unprompted review
Rated 1 out of 5 stars

Please do not use this company !

Please do not use this company !
They are not UK based and i have tried every way up to get a return address for my faulty products.
I have had to send videos and photographs and still they try to not reply with the required information.
PLEASE DO NOT USE *******
IF I COULD GIVE ZERO STARS I WOULD

April 7, 2025
Unprompted review
Rated 1 out of 5 stars

Bought 2 watch straps with magnetic…

Bought 2 watch straps with magnetic fastening. Magnetic part does not work strongly enough so the watch falls off your wrist the whole time. This company is not a UK company so you have no consumer rights for a refund. They would not give me a refund and kept avoiding sorting out my problem properly asking for videos of the problem and then saying they couldn't open the video because they are based in the USA. So I recommend buying from a UK reputable company.

March 9, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent customer service

Customer service was excellent as there was a delay in my order. Strap is good quality and fits really well but the end doesn’t tuck in so often catches on things. Wouldn’t hesitate to buy another in a different style though!

March 31, 2025
Unprompted review
Rated 4 out of 5 stars

Watch strap is good quality and a…

Watch strap is good quality and a beautiful colour, I’m very happy with it.
Just one negative - for a UK company the strap took a full week to be delivered.

March 2, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Patricia, Thank you for your feedback! We're so glad you love the quality and color of the strap. We appreciate your patience with the delivery—we’re actively working on improving our shipping times to better meet expectations.

Rated 1 out of 5 stars

Pathetic customer service

I ordered two straps of the same kind by mistake and they are the wrong size. I emailed them to say I’d like to return the straps and they keep saying to reply to the initial email. I just want a returns address where I can send their crappy straps back and get a refund and I getting the runaround. Don’t trust any company that doesn’t have a phone number

March 21, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Hema, Thanks for your feedback, and we're really sorry to hear about the trouble you've had. This isn’t the experience we want for our customers. We’ll definitely look into what happened with your return request to make sure it’s properly handled.

Feel free to reach out to us again, and we’ll do our best to assist you promptly and provide the information you need. Your satisfaction is important to us, and we appreciate the chance to make things right.

Rated 5 out of 5 stars

Great value for money

Great value for money
Quality seems just as good as an Apple strap
The case comes off and goes on with ease which is handy as I only use it for work, a lot of other cases are quite hard to take off and put on

March 14, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Blair, Thanks for your feedback! We're glad to hear you find the quality great and the case easy to use. We appreciate your support!

Rated 5 out of 5 stars

Good service and nice straps.

March 21, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Denise, Thank you! We appreciate your support and are glad you’re happy with the straps and service. Let us know if you need anything else!

Rated 5 out of 5 stars

Classy strap

Really easy to remove the links to get the perfect fit. Makes the watch look a lot smarter

March 20, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi J Beesley, It’s great to hear that the fit is perfect and that the watch looks better on you. Thanks for sharing your experience with us!

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