So I’m a snob not going to lie, I’ve only ever brought apple straps but given the dramatic increase in cost I thought I’d try something else. These watch straps are amazing, very very good quality, th... See more
Company replied
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Review summary
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My Son loves that the watch strap is fully adjustable (without the manufactured holes like on other types of straps.) Metal straps damage his work shirts so this one is perfect. Great quality too. Thi... See more
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I ordered late and wasn't sure about Christmas delivery. I called and emailed, and thought I'd been scammed. However, I spoke ot someone on the phone who assured me all was ok, and the parcel arrived... See more
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Despite the delivery company losing the order (twice) Astra Straps customer service were fabulous. They pulled out all the stops and made sure I received my order in time to give the straps as a bir... See more
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4.2
Great
386 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Very poor product but good experience re communication and…
Good experience re communication and speed of service, however the strap itself is awful. Worst strap I have ever had. I ordered the Lacertus Rugged Silicone Sports Strap - Titanium Black / 49MM. It’s hard, pinches, has made my wrist sore and after one week smells awful. Shame as the strap itself looks amazing.
May 6, 2026
Unprompted review
Reply from astrastraps.co.uk
Hello there,
Thank you for taking the time to share your feedback, and we’re glad to hear you were happy with the communication and speed of service.
We’re sorry to hear that the strap itself did not meet your expectations and has caused discomfort. We’d really like to make this right, please email our customer support team again at support@astrastraps.co.uk with your order details so we can assist you and work towards a resolution.
Reply from astrastraps.co.uk
Hello,
Thank you for your kind review!
We’re glad to hear you were happy with the service we provided.
We appreciate your support and hope to assist you again in the future.
Stay Away
Stay Away. Ordered a 49MM Apple watch strap. Not close to photos and Carbon fibre detailing hardly visible. Takes a month to be delivered as this is overseas and not an AU company. Wanted to give them another go - so ordered a 49MM case and another magnetice Strap. Realised I ordered an incorrect strap size and got it contact with them through email in 30mins of ordering. 24 hours later sent they an email that they will correct the order as no price difference. Another 24 hours gone and they couldn’t change the size and it was already shipped and would take a return once arrived. Arrived on 35th day - so I don’t qualify for 30 days return. Moreover the strap was no way near the colour showed in pictures on website. Now the other ordeal - Apple watch case is not made to size. Managed to get it on but didn’t like the colour as it is gloss black and not subtle like in the photos. Wanted to get it remover and not able to remove it due to it being too tight. Ultimately will have to use tools to remove it which will cause damage to my immaculate watch. No wonder why these are always 50-60% off. Don’t be fooled by the reviews on their website and they only approve reviews which they like.
May 3, 2026
Unprompted review
Reply from astrastraps.co.uk
Hello Gary,
Thank you for taking the time to share your detailed feedback.
We’re sorry to hear about your experience and that the products and delivery did not meet your expectations. We understand your concerns regarding the product quality, sizing, and the difficulties you encountered with your order and returns. This is not the experience we aim to provide, and we appreciate you bringing these matters to our attention.
We’d really like the opportunity to make this right. Please email our customer support team at support@astrastraps.co.uk with your order details so we can review your case and work towards a resolution for you.
BEWARE IF YOU NEED TO RETURN A FAULTY…
BEWARE IF YOU NEED TO RETURN A FAULTY ITEM!
Abysmal experience with this company. I ordered a screen protector for my watch, it took ages to arrive and then it was faulty (not touch sensitive as advertised). I emailed them straightaway to ask how to return the cover and get a refund. That’s when it all went wrong. After 13 emails backwards and forwards, they still wouldn’t send me details of return. I had to send photos of the watch, a video of why it wouldn’t work…. They kept telling me what a valued customer I was, it needed further investigation etc etc etc. Repeatedly thanking me for my patience (exact same words with each email).
I then realised that although trading as a UK company, they were in fact based in the US. I think half the replies were AI generated.
Their customer service is dire… keep well away.
April 30, 2026
Unprompted review
Reply from astrastraps.co.uk
Hello,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We understand how important it is for issues to be resolved quickly and clearly, and we regret any inconvenience caused by the extended communication and additional information requests. In some cases, further details may be required to properly assess a fault and ensure the correct resolution is provided.
To fully resolve this matter, we kindly ask that you reach out to our customer support team again so they can review your case and assist you directly.
Thank you again for your time and understanding.
The customer service was excellent
The customer service was excellent, replied promptly and answered all my questions. So helpful.
April 11, 2026
Unprompted review
Reply from astrastraps.co.uk
Hello there,
Thank you for your kind feedback!
We’re glad to hear our customer service team was able to assist you promptly and helpfully. We truly appreciate your support and look forward to serving you again in the future.
Amazing good Excellent quality, excellent service, reasonable price
Amazing Excellent quality, excellent service, reasonable price
April 29, 2026
Unprompted review
Reply from astrastraps.co.uk
Hello,
Thank you for your fantastic feedback!
We’re thrilled to know you’re happy with the quality, service, and value we provide, and we truly appreciate you taking the time to share your experience.
Great
I have orders few straps already and each one is absolutely perfect. No issues with delivery, would recommend.
April 29, 2026
Unprompted review
Reply from astrastraps.co.uk
Hello Jani,
Thank you for your wonderful review and ongoing support!
We’re glad to hear you’re happy with your straps and that delivery has been smooth.
Watch straps for Google watch
Good choice of straps - different styles and colours.
The quality is good.
April 24, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi there,
Thank you for your feedback! We’re glad to hear you’re happy with the range of styles and colors, as well as the quality of the straps.
We appreciate you taking the time to share your experience and hope you enjoy your purchase!
Great looking watch straps
Great looking watch straps, that ooze quality and at a reasonable price. Delivery was good too.
April 17, 2026
Unprompted review
Reply from astrastraps.co.uk
Hello,
Thank you for the 5-star review. We’re glad to hear you’re happy with the watch straps and that they meet your expectations in both quality and value. It’s also great to know delivery was smooth and timely.
We really appreciate your support and hope you continue to enjoy your purchase.
Reply from astrastraps.co.uk
Hello,
Thank you for your feedback!
We’re glad you’re happy with the quality of our straps.
We truly appreciate your support and hope you continue to enjoy your product!
Lovely watch strap fits perfect to my…
Lovely watch strap fits perfect to my iwatch and looks great
I will be ordering another colour to switch and change with other outfits
March 10, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi,
Thank you for your feedback! We’re glad to hear you’re happy with your purchase and appreciate your support.
Very cute and comfy watch strap
Very cute and comfy watch strap, much better than the Nike one it came with tbh. And really fun watch cover looks really great. Although does trap water when I wash the dog.
March 16, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi,
Thank you for your feedback!
We’re glad to hear you’re happy with your purchase, and we appreciate your comments as they help us continue to improve our products.
Reply from astrastraps.co.uk
Hello,
Thank you for your feedback! We’re glad to hear you’re happy with the quality of our product.
We look forward to serving you again soon!
Great strap
This is my second strap purchase. The first lasted a few years and I am impressed so far with this one, lovely colour and soft quality silicone.
March 12, 2026
Unprompted review
Reply from astrastraps.co.uk
Hello,
Thank you for your feedback and continued support! We’re so glad to hear that you’re happy with your purchase.
We truly appreciate you choosing us and hope you enjoy your strap!
Great item fast delivery 👍
February 4, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Chin, Thank you for your review.
We’re glad everything arrived quickly and that you’re happy with your purchase. We appreciate your support and for choosing Astra Straps.
10/10
Awesome elasticated strap, no more sore arms from silicone straps. Prompt and fun updates then delivered as promised!
February 25, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Gill, Thank you for the great feedback.
We’re glad the elastic strap has been a more comfortable option for you. It’s also great to hear the updates kept you informed along the way.
We appreciate your support and hope you continue enjoying your strap.
Refund!!! - I don’t really leave reviews despite…
I don’t really leave reviews despite countless bad customer experiences however this is one of the worst shopping experiences.
I wanted to exchange an item and was going back and forth for a week. I then asked for a refund as the were being difficult with the exchange which took another week to sort out.
By the time they agreed to the refund i thought happy days. 1 day later the refund that was due was actually taken out my account. So I was charged twice for the same order . In summary no refund and charged twice for one strap. DO NOT SHOP HERE UNLESS YOU WANT TO BE SCAMMED.
February 20, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Emmanuel, Thank you for your review.
We would like to clarify that we cannot manually process new charges from our end after an order is placed. All payments are authorized and completed at checkout through our secure payment system. We do not have the ability to charge a card separately from the original transaction.
We have checked our system and do not see any record of an additional order or second charge on our side. In situations like this, it is often helpful to contact your credit card provider to confirm whether the amount showing is a pending authorization or a duplicated posting on their end.
If you would like us to review this further, please contact our customer support team with your order number and a screenshot of the transaction, and we will gladly assist.
Good selection of watch straps
Good selection of watch straps. Simple and straightforward purchase. Only issue I had was the delivery time which was beyond their control. Overall,a good experience and would buy from there again.
February 7, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Halima, Thank you for your thoughtful review.
We’re glad you found a style that suited you and that the ordering process was smooth. We truly appreciate your understanding regarding the delivery timeline.
We’re continuously working on improving our delivery timeframes and carrier coordination to make the experience even better.
It means a lot to hear you’d shop with us again.
Reply from astrastraps.co.uk
Hi Loraine,Thank you for your feedback.
We’re glad you’re happy with your purchase. We appreciate you choosing Astra Straps and taking the time to share your experience.
Straps far too big, impossible to get a refund
Straps far too big. When I asked for a refund, I kept getting refused - they just offered me a discount. I kept saying that they were too big so I wanted a refund, but they kept fobbing me off. This happend three times. After reading all the bad reviews here about the impossibility of being refunded, I accepted a 50% discount - as it was clear I would never get my money back.
February 11, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Janet, Thank you for your feedback.
We’re sorry to hear the sizing did not work for you. Strap length measurements are listed on each product page so customers can compare against their wrist size before purchasing, but we understand that fit can still vary from person to person.
Our team may offer partial refund options as one possible resolution, however a full refund is not automatically declined. Each request is reviewed based on the return terms provided at checkout.
If you feel your case was not handled correctly, please contact our support team again with your order details and we will re-examine it.
We are continuously reviewing our sizing information and support process to improve clarity and ensure a smoother experience.
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