When I decided to change my heating from warm air to a radiator system, I got three quotes. All were fairly similar but one company suggested I consider an Atag boiler. they gave me time to research A... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐⭐⭐⭐⭐ I’ve had my ATAG boiler for a while now and couldn’t be happier with it. It’s been extremely reliable, quiet, and very efficient, keeping the house warm while helping to keep energy bills... See more
Company replied
I've now had my Economiser 27 boiler for almost three years, and I couldn't be happier with it. Since it was installed, I've been saving around 25-30% a year on my energy bills, and I'm still in cre... See more
Company replied
Recommended this boiler by my plumber, he explained the intervals to me, such as the stainless steel heat exchanger and how it’s focused on ease of maintenance. The boiler is so efficient compared to... See more
Company replied
Company details
Written by the company
We do things differently at ATAG. Our constant commitment to engineering precision, matched with our commitment to only using quality components, means that our boilers are built to last. Spending money on a new boiler is a big investment, and you need to be sure that it’s going to keep you warm for years to come. That’s why every ATAG boiler comes with a 12-year warranty, with the option to upgrade to 18 years on all parts and all labour. For us, it’s about your long-term peace of mind. ATAG boilers can only be bought through an ATAG Selected Partner (ASP). All of our ASPs are legally qualified Gas Safe Registered installers who know how to install an ATAG boiler correctly. We only sell to gas-safe installers because we need to know you’re in safe hands all the way. To find out more, visit www.atagheating.co.uk.
Contact info
Operational Address: 1 Masterton Park, South Castle Drive, KY11 8NX, Dunfermline
- 0800 680 0100
- office@atagheating.co.uk
- atagheating.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After the boiler losing pressure at…
After the boiler losing pressure at random times the engineer narrowed this down to a air purge valve, replaced and fixed very professionally and also followed up with a check call.. great service.
December 9, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Jason B
Thank you for sharing your experience!
We’re glad to hear that our Warranty Partner was able to identify and resolve the issue with your boiler so efficiently, and that the follow-up call provided extra reassurance.
We’ll be sure to pass on your kind words—our team takes pride in delivering thorough and professional service.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Warm regards
ATAG Heating Technology
The engineer was really good
The engineer was really good, nothing was to much, reason it’s not a 5 is because I always seem to get an issue with the boiler when I get it serviced.
December 4, 2025
Reply from ATAG Heating Technology UK Ltd
Dear zoe
Thank you for your feedback. We’re really glad to hear the Warranty Partner provided great service and took good care of everything during the visit.
We’re sorry to hear you’ve experienced issues around the time of servicing.
To ensure your boiler continues to perform optimally and to maintain your warranty, we ask that it is serviced annually by a qualified Gas Safe Registered engineer. Regular servicing helps identify any potential issues early—even those that may not yet be noticeable—so your boiler continues to operate safely and efficiently.
Kind regards
ATAG Heating Technology
Atag boiler warranty work
Had a boiler pump problem which was covered by the Atag guarantee. It was repaired swiftly and effectively by Atag contractor. Even after a minor hiccup, the engineer wouldn't give up till all was working properly again. Full marks to him. Very satisfied tenant and landlord! (p.s., I'm in u.k., not u.s. as trustpilot suggests!)😊
December 4, 2025
Reply from ATAG Heating Technology UK Ltd
Dear MR IAN FORREST
Thank you for your great review!
We’re really pleased to hear that your pump issue was resolved quickly and effectively, and that our Warranty Partner made sure everything was working perfectly before leaving. We’ll be sure to pass on your praise—dedication like that deserves recognition.
It’s wonderful to know both you and your landlord are satisfied with the service.
And thanks for the note about Trustpilot locations — that made us smile! 😊
Best wishes
ATAG Heating Technology
From the first report of a fault on my…
From the first report of a fault on my ATAG boiler the team were fantastic. No waiting in long queues, no background music just well trained caring staff who were competent and concerned. They followed up on my calls , they checked with the contract company making sure they kept the appointments, reported back to me at every point and kept me updated. A special mention for the representative from the technical team, unfortunatley I cannot name him but I hope he reads this review and realises how much I appreciated his endeavours on my behalf. Thank you so much. All your hard work appreciated
December 5, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Lilian
Thank you for taking the time to share such a thoughtful review. We’re delighted to hear that our team provided the level of care, clarity, and support you deserved throughout the entire process. Ensuring you're kept informed and supported is incredibly important to us, and your kind words mean a great deal.
We’ll make sure your appreciation is passed on to the technical representative who assisted you—he’ll be very glad to know his efforts made a difference.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Such a rare thing nowadays to find a…
Such a rare thing nowadays to find a wonderful caring company,Atag but especially one employee,Kenny,in sales ,I had to buy an replacement battery for my Atag thermostat,at 75 years old I'm not confident buying on line Kenny was so polite and caring and helped every step of the way and said I would receive it the next day ,well through no fault of Atag it didn't arrive Dpd hadn't picked up , but it came the following day ,and the biggest surprise was they sent me the most beautiful flowers to apologize for the inconvenience,thankyou Kenny and Atag
December 4, 2025
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Sue Hinch
Thank you so much for sharing your lovely review.
We’re delighted to hear that Kenny was able to support you with such care and patience—he’ll be thrilled to know his help made a difference.
We truly appreciate your understanding regarding the delivery delay, and we’re glad the flowers brought a smile.
We take pride in offering excellent customer service from start to finish, and it’s wonderful to know we've met your expectations.
Kind regards, ATAG Heating Technology
First problem in 4 years and it was…
First problem in 4 years and it was dealt with quickly. Now back up and running again. Thanks for the speedy response.
December 2, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Mr Vincent Coupes
Thank you for your kind feedback!
We’re glad we could resolve the issue quickly and get your boiler back up and running.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Warm regards
ATAG Heating Technology
The best boiler by far
Atag boilers are by far the best on the market.
Customer service is incredible and the unit itself is just Soo advanced.
Saves you a small fortune to run
Amazing!
November 28, 2025
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Mark Humphry
Thank you so much for your amazing review!
We’re thrilled to hear that you’re loving our ATAG boilers.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
Our team works hard to provide great support, so it’s wonderful to know you’ve had such a positive experience.
We really do appreciate feedback from our ATAG Select Partners, like yourself, - the engineers who install our boilers.
If you ever need anything, we’re always here to help.
Kind regards
ATAG Heating Technology
Agent (Steve Peck and Son) came out…
Agent (Steve Peck and Son) came out straight away to look at fault. Diagnosed with the aid of ATAG. Part received next day and fitted following day
November 28, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Gareth
Thank you for your review.
We’re glad to hear that our Warranty Partner, Steve Peck & Son, were able to attend quickly, diagnose the issue with support from the ATAG Technical Team, and get the part fitted without delay.
We really appreciate you taking the time to share your experience and are pleased everything was resolved smoothly.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind Regards
ATAG Heating Technology
The whole experience was smooth running…
The whole experience was smooth running and the staff were first class.👌👌
November 27, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Mr Whittles
Thank you for taking the time to review.
We’re delighted to hear your experience during the Warranty visit was smooth and that our staff made a great impression.
We really appreciate your feedback.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Warm regards
ATAG Heating Technology
A quick and efficient service
A quick and efficient service. Stuart was very pleasant , many thanks.
November 5, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Mrs Lewis
Thank you so much for your kind words.
We’re pleased to hear you found the service quick and efficient. Stuart will be thrilled to know he made a great impression — many thanks for sharing your feedback.
Kind regards
ATAG Heating Technology
Speed and efficiency
Speed and efficiency, we'll pleased, would use them again
Kind Regards Peter
November 3, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Mr Sykes
Thank you for taking the time to review.
We’re please to hear that you were happy with our speed and efficiency on your recent warranty call for your boiler.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind regards,
ATAG Heating Technology
Warranty claim
The service engineer who responded to our warranty claim was helpful and highly competent.
November 5, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Alan Northeast
We’re glad to hear that our service engineer was helpful and demonstrated great competence while assisting with your warranty claim.
Providing efficient and professional support is very important to us, and we truly appreciate your feedback.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Superb visit
Superb visit. The engineer came along, and had the Boiler fixed within 5 mins. Explained everything to me, and because it was a warranty item (boiler is 9 years old), it was free. Really good service and outcome, thank you so much
October 21, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Gary Stevens
Thank you for sharing your experience.
We’re pleased our engineer could resolve the issue so quickly under warranty.
We appreciate your feedback and are glad you were happy with the service.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Great service and great boilers
Great service and great boilers. With Atag only selling to gas safety registered engineers cuts out the cowboys and gives the customers a skilled installer.
October 29, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Des Cooney Plumbing & Heating
We’re glad you’re happy with our service and with our ATAG boilers.
Using only Gas Safe–registered engineers helps us make sure every installation for the homeowner is done safely and to the highest standard.
Thank you for taking the time to review.
Kind regards
ATAG Heating Technology
Efficient
Attended in a timely fashion and repairs carried out quickly and efficiently.
October 24, 2025
Reply from ATAG Heating Technology UK Ltd
Dear GLORIA MCCUNE
Thank you for taking the time to review, we appreciate it.
Providing timely and high-quality service is our top priority, and we’re happy to know we met your expectations.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Warm regards
ATAG Heating Technology
Reassuring and supportive
Very friendly people and engineers. We had to have three visits as sadly the second engineer forgot, in his haste, to turn the return valve so we were without heating for 4 days! Apart from that error, everyone
was superb
All the communication was excellent. It was an unfortunate oversight. I rate the service overall very highly.
October 26, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Mrs Elaine Bygrave
Thank you so much for your kind words about our team and engineers.
We’re very sorry for the inconvenience caused by the issue with the return valve — that certainly isn’t the standard we aim for.
We appreciate your patience and understanding while we resolved it, and we’re glad to hear that you found everyone friendly and helpful throughout.
Your feedback helps us improve, and we hope to serve you even better next time.
Kind regards
ATAG Heating Technology
ATAG saying 'not our problem'
Went through ATAG and they passed my details onto an installer. Installer bodged everything including damaging cupboards and numerous other items. Contacted installer about the horrendous water hammer since installation and they stopped communicating.
Pipework was so bad we had to have it all removed and replaced costing hundreds.
Since then the boiler has failed on two occasions (less than 9 months old) and so have raised the issue with ATAG.
After 7 weeks I finally received a response and they have refused to accept any responsibility. I wasn't even asking for any contribution - just that they would check and resolve the installation.
I'll be recommending friends and family to avoid.
*** UPDATE ***
After 7 weeks of nothing and then a full day of emails back and forth and requesting 3 times for this to be escalated, I posted the above review (a name has since been removed). 9am the following morning the manager (who was cc'd all the previous day) deigns to call me to resolve the issue, asking me to take down the review first and they will sort. I asked them to put it in writing first but unfortunately it fell short of what I had asked for.
So, the review still stands, only now I am even more disappointed.
October 16, 2025
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Ed L
Thank you for taking the time to share your feedback.
We’re sorry to learn that you’ve experienced issues with the installation of your ATAG boiler and that it has failed on more than one occasion.
To ensure this matter is resolved promptly, our Head of Technical will be in touch with you today.
Kind regards
ATAG Heating Technology
Prompt and excellent service
October 15, 2025
Reply from ATAG Heating Technology UK Ltd
Dear customer
Thank you for taking the time to review and your feedback.
We’re so glad you’re happy with both the service received.
Our team strives to be helpful and knowledgeable, and we’re thrilled to know we met your expectations.
If you ever need anything else, don’t hesitate to reach out.
Best wishes
ATAG Heating Technology
Boiler mended under warranty
Last December we moved into a new house. We had no experience of gas central heating having lived for many years in flats.we had no information about the system in the house. A local heating engineer serviced the boiler but then said there was a fault and he couldn’t mend an ATAG boiler! We contacted ATAG and were promptly told the boiler was still under warranty. The repair was completed at no charge. The engineer, Steve was really excellent and a total pleasure to deal with. We will be getting him to service the boiler in the next month for this winter.
October 15, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Michael White
Thank you so much for sharing your experience!
We're pleased to hear that our team — and especially Steve — was able to help get your boiler back up and running quickly and under warranty.
It’s great to know that you found the service professional and pleasant.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We truly appreciate your trust in ATAG.
Kind regards
ATAG Heating Technology
Reply from ATAG Heating Technology UK Ltd
Dear Ginny Marks
Thank you for taking the time to leave your review.
We are pleased to hear that you found our service efficient and that you are pleased with your boiler.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Warm regards,
ATAG Heating Technology
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.