Atlantic Electrics Reviews 

3,030
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional level of customer care, noting that staff members are extremely knowledgeable, patient, and always ready to offer valuable advice without any pressure. Buyers are also very satisfied with the efficiency of the purchasing process, describing communication as clear, reliable, and helpful from start to finish. However, some people mentioned experiencing frustrating delivery delays or occasionally receiving the incorrect product when ordering online. Despite these occasional setbacks with order fulfillment and delivery mistakes, most individuals remain very happy with the overall service and product quality.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a consistently great experience from start to... See more

Product

Consumers find product to be positive, highlighting well-made items like tower fans and great appliances such... See more

Delivery service

Users describe positive interactions with delivery_service, noting that goods arrived in a timely and rapid... See more

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional knowledge,... See more

Order

Customers had positive experiences with order, highlighting a smooth, easy ordering process online and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve bought every appliance and electronic device for our home from the late Rudi and Rinesh at Atlantic Electronics since 2018. Their service, knowledge, and post-purchase support are consistently o... See more

Company replied

Rated 5 out of 5 stars

Fantastic service especially from Rinesh, and Shamoon for putting us in touch with his colleagues. So helpful and informative while we try to kit our kitchen. Even stored our appliances until we were... See more

Company replied

Rated 5 out of 5 stars

I had a question regarding 2 x Quooker filters that arrived ( as they did not fit oir system) but were the only ones available. Got to talk to someone really quickly (under 2 minutes) they suggested... See more

Rated 5 out of 5 stars

We popped into Atlantic Electrics for a dishwasher. Rinesh Patel was very helpful and took his time to go through various options and answered our questions. Will definitely buy from them again in the... See more

Company replied


Company details

  1. Appliance Store
  2. Electrical Repair Shop
  3. Electronics Store
  4. Hi-fi shop
  5. TV store

Written by the company

Established in 1972, Atlantic Electrics has been in business for over 45 years, and is still owned and run by the original family members! Originally based in Willesden Green, North London, we repaired and sold TV's from a small shop on the High Road. As the home entertainment industry exploded during the 80's and 90's we remained at the cutting edge. At the start of the 00's we expanded further with the creation of a dedicated DJ business in the heart of London - Westend DJ. The current head office and warehouse was acquired in 2000 and is now the flagship store for the company covering TV, audio, home appliances, Kitchen furniture store and smart home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,030)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful, 1 air fryer faulty then the 2nd didn’t do as advertised. Quickly sent back and reordered a ninja- Jo issues. Quick correspondence and delivery- will buy from them again

March 26, 2025
Rated 5 out of 5 stars

Excellent and speedy service

Excellent and speedy service. I was very pleased with the service and treatment I received throughout the purchase experience. Service was prompt and Shimon was always available to deal with my queries. I would highly recommend

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and good price.

A few days before Christmas 2024 our 20 year old Bosch dishwasher broke down, so we went to Atlantic Electric to see what they had. Shamoon was very helpful and knowledgeable and helped us to make a choice. We ordered a new replacement and it was delivered very quickly and the old one was taken away. We are very happy with the new Bosch dishwasher as it fits our needs exactly.

I have dealt with Atlantic Electric for many years and have never been disappointed. They are a family run business that is 50 years old and has retained the ethos of providing excellent customer care and service. I would recommend Atlantic Electrics to anyone who needs anything electrical to go to their store and have a look. You will experience an excellent customer experience and may even save some money.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Love your company because if your customer service. You were very helpful and I picked you for that reason from a list of ten companies that sold the Ninja stack. To confirm, you were not the only ones that sold it for that price. Very helpful and excellent customer service.

January 10, 2025
Rated 5 out of 5 stars

Consistently sensible prices

I have regularly used Altantic for almost every significant electronics purchase I've made in the last 10 years, so they get 5 stars for consistently sensible prices and good service.

The service slipped a bit on the last order, but the team made a decent effort of putting it right.

Well done, keep it up and please ask your delivery team to not be grumpy.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Long standing customer

I have been shopping with this excellent company for almost 25 years now. Can't recommend them enough, they are the first place I suggest if anyone asks.

January 2, 2025
Unprompted review
Rated 4 out of 5 stars

After being supplied with a faulty…

After being supplied with a faulty appliance, a new one arrived in its place 10 days later..
As much as I wasn't impressed with this..the customer service did their best to solve this problem..
The only reason I used this company was the fact it was recommended by klarna and clear pay..which helped me financially...The delivery service was efficient.

December 14, 2024
Rated 3 out of 5 stars

Shipment was sent with wrong address…

Shipment was sent with wrong address label on, was sent to number 170 when I live at 17D, simple mistake so not really going to gripe much, got parcel 3 days after 1st attempt, ironic thing was I seen the van going up and down the street 🙄

December 2, 2024
Atlantic Electrics logo

Reply from Atlantic Electrics

Hello,

Sorry about the error.

Glad you received the item.

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