Absolutely love our aluminium pergola! The quality is outstanding — sturdy, sleek, and feels really premium. The louvred roof is a game changer; we can switch between shade and sunlight instantly, an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pre-ordered 2.5x2.5 pergola and everything went like clockwork. Notified when it arrived at warehouse, given a delivery date a short time later. Installation simple and it looks great. Had a few quest... See more
Company replied
Garden furniture set was delivered quickly, but when opened a few days later the table had several manufacturing faults. We emailed ATM with pictures and received a response the next day confirming th... See more
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Easy order process, I contacted their customer service dept first just to find out how long the order & delivery process would take. After I ordered they kept me informed as to delivery dates & times.... See more
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Company details
Written by the company
ATM Living is a leading premium quality indoor and outdoor online retailer, making inspiration a reality. Based in Durham and shipping across mainland UK, ATM Living was founded with the main objective of making outdoor spaces as aesthetically pleasing as indoor. ATM Living has established itself as a brand that transforms homes into luxury living spaces, staying on top of the latest and at the moment trends that our customers love. Whether you are looking for an aluminum pergola, garden furniture , patio heater's or even a chest of drawers, ATM Living offers everything your home needs.
Contact info
United Kingdom
- 03303413410
- info@atmliving.com
- atmliving.com
4.0
Great
769 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
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Well designed & sturdy pergola
Pergola delivered fast and is excellent quality. Very pleased.
September 27, 2024
Reply from ATM Living Ltd
Hi Rowena,
Thank you for your 5* review, we really appreciate you taking the time to leave us such positive feedback!
Were so pleased to hear delivery was speedy and you are pleased with your new Neptune Deluxe Pergola, this is a great addition to any outdoor space!
Kind Regards
ATM Living
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Be ready to wait a long time for your order
From the time we ordered to delivery and installation was far to long the summer had come and gone, ordered at the end of May installation end of September far to long will never buy anything from this company again very poor communication and waiting times.
September 25, 2024
Reply from ATM Living Ltd
Philip
Thankyou for taking time to leave us a review, all feedback is important to us.
We are sorry to hear you are not happy with our service.
Unfortunately when an item is a Pre-Order as per our website information dates can slightly fluctuate, our policy at the moment is to not give a confirmed and definitive date until stock has arrived.
Our website also advises 4-8 weeks for installation from your item being in stock.
We have all information directly on our website to advise customers our processes prior to purchasing.
We are sorry that these dates were not suitable for you.
We hope you enjoy your Pergola
Thanks
ATM
Both Sophie and Toni were in extremely…
Both Sophie and Toni were in extremely helpful and I would recommend this company and would definitely use them again.
September 23, 2024
Reply from ATM Living Ltd
Tracey
Thankyou for taking time to leave us a great review. We will pass this on to the team.
We are so glad to hear such positive comments and reccomendations. Much appreciated.
Enjoy your Pergola , we are sure it will look amazing.
Thanks Again
ATM
Amazing fire!
Just got my fire and wow it is amazing fast delivery and I love it! Makes my sitting room look absolutely great and cozy! Can't wait for them cold winter nights. Thanks ATM i will be back :)
September 27, 2024
Unprompted review
Reply from ATM Living Ltd
Jack
Thankyou for taking time to leave us a positive review. We are glad to hear you are happy with your Panoramic fireplace and the service provided.
Enjoy your new cozy space!
Thanks
ATM
We had a problem with an ATM pergola…
We had a problem with an ATM pergola which was installed by others so contacted ATM who arranged for a technician to visit to check the installation and re-calibrate the remote.
We met Thomas Brown and his colleague today and Thomas came across as very professional and helpful explaining the situation which they promptly sorted out for us. Thomas is a credit to ATM and would ask that you pass on our thanks and appreciation to him
September 17, 2024
Unprompted review
Reply from ATM Living Ltd
Thankyou Lyn & Steve, we appreciate you taking time to leave us a positive review.
We will pass this on to the team, and Thomas in particular.
We are so glad the service he provided you with met your expectations and helped rectify any issues you were experiencing. He is indeed a credit to our team.
Thankyou again. Enjoy your pergola in your outdoor living space.
Thankyou
ATM
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Great fire
Great fire, swift delivery, quick to respond to my emails with questions I had.
September 5, 2024
Reply from ATM Living Ltd
Thankyou for taking time to leave us a positive review Mrs Earnshaw. We are glad to hear our team provided you a good service and that you are happy with your new fire. Enjoy !
Thanks
ATM
Absolutely fantastic pergola
Absolutely fantastic pergola. We paid for our 4X3 metre pergola to be built and installed by ATM. Very well built, we had a small issue which was completely rectified and we have been using it above our hot tub. Creates brilliant shade when shut.
Really pleased with what we have purchased.
Many years of happiness ahead!!!
September 17, 2024
Unprompted review
Reply from ATM Living Ltd
Thankyou for leaving us a great review Scott. We are glad to hear you are happy with our service and the product provided. Your Athena pergola looks fantastic , enjoy!
Thanks
ATM
Pergola
Quick response from customer services to any query
Professional and quick installation
Quality, nice looking product
September 3, 2024
Reply from ATM Living Ltd
Thankyou for taking time to leave us positive feedback, this is much appreciated.
We are glad to hear that our product quality and customer services were to standards for you. Enjoy!
Thankyou
ATM
The storage was delivered well and was…
The storage was delivered well and was easy to put together however for the top of the range it is lacking. The lid on the box has lovely gas powered struts that are balanced well but a light breeze blows the lid open this is where the liner bag should do its job. The liner zip is very poor quality and is already parting without anything inside, any pressure and it is going to break so when moisture does get in the cushions will be ruined.
For £599 I would have expected the finishing touches to be up to scratch.
September 5, 2024
Reply from ATM Living Ltd
Hi Chris
Thankyou for taking time to leave us a review.
If you are experiencing issues with your item please contact our customer service team on info@atmliving.com and our team will be happy to look into this for you.
Thanks
ATM
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Brilliant all round job
September 3, 2024
Reply from ATM Living Ltd
Donna, Thankyou for leaving us a positive review - we appreciate the feedback.
Enjoy your new Zeus pergola!
Thankyou
ATM
Excellent customer service
We purchase some outdoor furniture and one piece out of five was not delivered. Having given up the morning from work to receive the items we very peeved but ATM nonetheless responded really well. Responsive, prompts and polite. Excellent customer service, despite the missing goods (and we understand that stuff happens), so would definitely recommend and use ATM in future.
September 3, 2024
Reply from ATM Living Ltd
Thankyou for taking time to leave us a lovely positive review Mr Glaser, we appreciate this very much.
Thankyou for your understanding with the issues surrounding delivery, and are so glad to hear our team resolved this for you and provided you a good service.
Thankyou again
ATM
Just had a brand new pergola installed…
Just had a brand new pergola installed by Thomas. Excellent service and very much worth paying the extra money for their expertise with the assembly.
September 9, 2024
Unprompted review
Reply from ATM Living Ltd
Hi Jackie,
Thank you for taking the time to leave us a 5* review we rally appreciate you taking the time to leave us such positive feedback!
We are so pleased to hear that you are pleased with your new Pergola, were sure this is a great addition to your outdoor space!
We must agree, Thomas is a credit to ATM and the Technicians expertise on the assemblies of our Pergolas means your Pergola is assembled quickly and efficiently!
Kind Regards
ATM Living
Poor quality for the price
Ordered a cover for an outdoor sofa but disappointed by the quality and poor value for money. The company has given me a replacement but not a refund as I didn't fulfill their T&C's.
August 12, 2024
Reply from ATM Living Ltd
Hi Sue,
Thank you for taking the time to leave us a review, we really value your feedback.
Were sorry to hear you were not happy with the quality of your Outdoor Furniture Cover. As confirmed by our Customer Service Team, unfortunately the issues faced with your furniture cover were not reported to us within the timescales stated on our website, and the cover was used on a furniture set which was not compatible with the cover, so due to this, we were unable to offer you a refund on the product. However as a goodwill gesture, our team did provide you with another cover free of charge
Kind Regards
ATM Living
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Really please with our new fire pit
Really please with our new fire pit , Second one we’ve bought from ATM ,
We had a slight hitch with one of the items going astray but quickly resolved by customer services, Now enjoying the last of the summer nights roasting marshmallow.
August 20, 2024
Reply from ATM Living Ltd
Hi Graham,
Thank you for your amazing 5* review, we really appreciate you taking the time to leave us such great feedback!
We are sorry to hear you had an issue with delivery, but are pleased to hear this was quickly resolved by our customer Service Team!
We hope you enjoy your nights around your new firepit roasting your marshmallows!
Kind Regards
ATM Living
Great service and product.
Great service and product.
Excellent all round experience, notified of progress of order all the way through to delivery.
Very competitive price.
Overall no issues or complaints, would highly recommend.
August 15, 2024
Reply from ATM Living Ltd
Hi Stuart,
Thank you for taking the time to leave us a 5* Review, we really appreciate your feedback!
Were so pleased to hear that you had such a great experience with ATM Living and that our team ensured you were kept up to date throughout the progression of your order!
We hope you enjoy your new Winchester Firepit Dining Set, we would love to see this set up in your outdoor space!
Kind Regards
ATM Living
Amazing service
Amazing service. The after service has been great. We had a couple of issues after assembling the pergola, but with the help and support from customer services we managed to rectify the problem. I would like to advise the problem was not due to product it was due to the person assembling it for us. After this experience I would highly recommend you pay the extra for the assembly of the product by the company. However I’m really pleased and grateful at the support and help from the customer service for helping us rectify it when really they didn’t need to.
I will definitely be looking to purchase from here again in the future.
May 28, 2024
Unprompted review
Reply from ATM Living Ltd
Hi Sarah,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are so pleased to hear that you had such a great experience with our Customer Service team, we do aim to provide the best service to our customer's throughout your journey with us so its great to hear the team were so helpful surrounding the issues faced after delivery of your Pergola!
Our team are always available to help and we look forward to seeing you again in the future!
Kind Regards
ATM Living
No Regrets
When you order online from a place for the first time you are hoping the item will look as good as it does in the picture. The coffee table I ordered turned out to be much better than the photo -- heavy and very handsome. I am very pleased with the item and think it is very good value too.
August 6, 2024
Reply from ATM Living Ltd
Hi Dorene,
Thank you for your 5* review, we really value your feedback!
We are so pleased to hear that you are so happy with your new Lisbon Walnut Circular Coffee table and that this exceeded expectations, we're sure this is a great addition to your home and would love to see some pictures of this!
Kind Regards
ATM Living
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Reply from ATM Living Ltd
Hi Fiona,
Thank you for your 5* review, we really appreciate you taking the time to leave us a positive review!
We are so pleased to hear you are happy with the service received, our team aim to provide the best service to our customers!
I'm sure your Ivory Boucle Storage Ottoman is a great addition to your space!
Kind Regards
ATM Living
In May 2024 I bought online a MAZE…
In May 2024 I bought online a MAZE Rectangular aluminum parasol 2m x 3m from ATMLIVING at a cost of 90 pounds.
Due to the inclemency of our famous UK weather, the parasol has spent the vast part of it's very short life in it's box in my garage.
On the occasional time we have used the parasol we have found it vey easy to fix in place and erect. It also appears very pleasant on the eye in conjunction with our real wood table and chairs.
However, this last Sunday August 11th 2024 we decided to give the parasol an airing. After all it was one of the hottest days of the summer to date and a very pleasant gentle breeze (as confirmed by BBC weather).
I went on an errand and within 30 minutes my wife called me to say that the parasol had snapped in two halves on the upright.
I hurried home and found that at the tilt mechanism it had snapped off and was lying on the top of the table.
Naturally, as the parasol was only a few months old and seldom used, I contacted the supplier (ATM Living) to explain what had happened, confident that their guarantee would cover a new like-for-like replacement for an obviously faulty product.
I have received an email back from this company to inform me that they had been in touch with the manufacturer who informed them that there was nothing wrong with the product and it had been subject to some accident or wind and on these grounds were not prepared to do anything to sort the problem out!
I do not normally follow up on items that have failed as I am reasonable in my grading of reaction. However, as a matter of principal this had to be posted to save any more people that may be let down by this company/product.
So much for customer satisfaction!!!
August 11, 2024
Unprompted review
Reply from ATM Living Ltd
Hi Bill,
Thank you for taking the time to leave us a review.
I can see that on the 11th August, you emailed the team to make them aware of damage to your 3m x 2m Rectangular Parasol. As per our Terms and Conditions, we requested images of the Parasol so this could be investigated further. Once the images were received ATM did investigate this and also passed the images over to our manufacturer so we could determine the reasoning for this damage.
From the images provided by you, we can see that the Parasol was broken around the tilt Mechanism. The metal casing was still completely intact however this has snapped from inside, which would only occur if the parasol has been open and caught in strong winds which would have snapped inside the metal tilt mechanism. As confirmed by ATM and our manufacturer, this is not a manufacturing fault and has been caused by accidental damage.
We are happy to help wherever possible as customer satisfaction is important to us however our manufacturing guarantee does not cover any accidental damage and due to this, this is not something we would replace for you free of charge.
Kind Regards
ATM Living
Solar sphere
Ordering to delivery was good. I thought the packaging could have been slightly sturdier but everything was fine. You can either have the solar sphere indoors or out doors, mine is outdoors, it is really bright and charges up with no problems and I love watching it changing colours.
July 24, 2024
Reply from ATM Living Ltd
Hi Pauline,
Thank you for taking the time to leave us a review, we really value your feedback!
We are pleased to hear that you had a pleasant experience with ATM from ordering to delivery and are happy with your new Sphere Mood Light! This is a great addition to any space indoors or outdoors!
Kind Regards
ATM Living
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