AtoBtransfer.com Reviews 2,023

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their punctuality, helpfulness, and professional demeanor, often noting their proactive assistance with luggage and thoughtful gestures like providing cold water. The service is consistently described as superb, efficient, and reassuring, with many appreciating the ease of booking and the overall smooth experience. However, some customers also noted issues with the delivery service, including drivers being late or not showing up, and discrepancies between booked and provided vehicles. A few people mentioned receiving a different car or driver than expected, and some experienced problems with requested amenities like child car seats not being available upon arrival.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, punctuality, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the punctuality, politeness, and... See more

Delivery service

Consumers find delivery service to be ambiguous. While many reviewers praise punctual, kind, and... See more

Location

People report ambiguous experiences with location. Some customers were pleased, noting that drivers were... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Some customers experienced issues such as... See more

Based on these reviews

Rated 5 out of 5 stars

The driver was patiently waiting for us even though we were delayed waiting on our luggage, without asking he stopped off and provided us with ice cold water as it was super hot. He was attentive and... See more

Rated 5 out of 5 stars

Immigration took more than 1 hour but the driver was waiting and had sent whatsapp message with clear instruction that made it easier. Also the driver was present 10 minutes before time to pick us... See more

Rated 5 out of 5 stars

Fantastic service. Our flight got cancelled and we were re-booked on to a later flight but there were absolutely no issues with rearranging our transport. The driver himself was absolutely charmin... See more

Rated 5 out of 5 stars

After when I booked the transfer received the informations about the Driver. He sent message before the travel day. He was very friendly and helpful. He arrived earlier and help us with the suitcases.... See more


Company details

  1. Airport Shuttle Service

Written by the company

AtoB is an online reservation platform for airport transfers and private chauffeur services. Our taxi-Limo service guarantees guests reliable and comfortable rides to the destination of their choice. Our professional team provides customers the following services: - Hourly chauffeur services - Private airport transfers - Business solutions - Private tours with professional local drivers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 22% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Different driver showed up

I booked a Van cause I had a lot of luggage, and it was supposed to be here at 8:55 AM, but the driver showed up at the airport 25 minutes late, at 9:20 AM, and in a Skoda wagon, and somehow not the driver I received in my email. The rest were ok.

November 23, 2025
Unprompted review
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Rated 3 out of 5 stars

Ok but had issues with baby seat and different driver

I paid extra for the baby seat but on arrival after our red eye the driver didn’t have it in the car. He nicely called someone and they brought it but it wasn’t the correct seat for a six month old (it was facing forward). Also the driver and car were different from what my booking information said which I found odd. The driver was nice but the car was not very clean and the baby seat was super old. I would not book again uber or bolt have nicer cars for cheaper.

October 29, 2025
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Rated 5 out of 5 stars

Our experience was fantastic

Our experience was fantastic - driver was punctual and got us to our destination in a timely manner. He was very approachable and was very accommodating for our needs.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great treatment for disabled

As disabled travellers, on arrival at Tenerife South airport, was asked if needed assistance.
He drove to the area, went for a wheelchair and took me ( with wife) to disabled area and booked us in!!

October 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

We booked transfers from the airport and back at either end of our holiday and both times the service was great. Booking was simple, the information was clear, both drivers were on time and very helpful. Would definitely use again!

September 20, 2025
Unprompted review
Rated 3 out of 5 stars

Wouldn't trust them when traveling with a young child

We're traveling with a 1 year old and ordered a child seat for 9-18kg. The driver shows up with a seat for 15-36kg. This is obviously unsafe and we can't drive with him. The driver spends an hour of our time waiting for another child seat which again is the wrong size - probably due to him not listening to us. After an hours wait we have to take the train into town.

Edit:AtoB gave a full refund after mailing the team and is working on improving the processes

September 14, 2025
Unprompted review

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