AtoBtransfer.com Reviews 2,023

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their punctuality, helpfulness, and professional demeanor, often noting their proactive assistance with luggage and thoughtful gestures like providing cold water. The service is consistently described as superb, efficient, and reassuring, with many appreciating the ease of booking and the overall smooth experience. However, some customers also noted issues with the delivery service, including drivers being late or not showing up, and discrepancies between booked and provided vehicles. A few people mentioned receiving a different car or driver than expected, and some experienced problems with requested amenities like child car seats not being available upon arrival.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, punctuality, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the punctuality, politeness, and... See more

Delivery service

Consumers find delivery service to be ambiguous. While many reviewers praise punctual, kind, and... See more

Location

People report ambiguous experiences with location. Some customers were pleased, noting that drivers were... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Some customers experienced issues such as... See more

Based on these reviews

Rated 5 out of 5 stars

The driver was patiently waiting for us even though we were delayed waiting on our luggage, without asking he stopped off and provided us with ice cold water as it was super hot. He was attentive and... See more

Rated 5 out of 5 stars

Immigration took more than 1 hour but the driver was waiting and had sent whatsapp message with clear instruction that made it easier. Also the driver was present 10 minutes before time to pick us... See more

Rated 5 out of 5 stars

Fantastic service. Our flight got cancelled and we were re-booked on to a later flight but there were absolutely no issues with rearranging our transport. The driver himself was absolutely charmin... See more

Rated 5 out of 5 stars

After when I booked the transfer received the informations about the Driver. He sent message before the travel day. He was very friendly and helpful. He arrived earlier and help us with the suitcases.... See more


Company details

  1. Airport Shuttle Service

Written by the company

AtoB is an online reservation platform for airport transfers and private chauffeur services. Our taxi-Limo service guarantees guests reliable and comfortable rides to the destination of their choice. Our professional team provides customers the following services: - Hourly chauffeur services - Private airport transfers - Business solutions - Private tours with professional local drivers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was excellent

Everything was excellent

April 4, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Artur,

Thank you for your feedback! We’re so happy to hear everything went perfectly. Hope to see you again soon! 😊🚖

Advertisement
Rated 5 out of 5 stars

Overall good experience

Good communication, easy to find and very helpful and friendly.

March 28, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Kelly,

Thank you for your kind words! We're glad to hear everything went smoothly and that you found our team helpful and friendly. We Hope to see you again soon🌟🚗

All the best,
The AtoB Team.

Rated 5 out of 5 stars

Outstanding experience

Outstanding experience! The service was easy to book and then the driver was incredibly helpful and patient.
We were traveling with two kids (3yo and 1yo) and we were nervous because we tried using Bolt in Porto with a car seat and they didn’t have the right size.

We were very happy with the car seat provided and the van was spacious and clean and the driver helped us with the luggage too.

April 1, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Constanza,

Thank you so much for your wonderful review! We're thrilled to hear everything went smoothly, especially while traveling with little ones—it can be a challenge! We're glad the car seats, van, and driver met your expectations. Hope to welcome you again on your next trip! 🧳🚐✨

All The Best,
The AtoB Team.

Rated 5 out of 5 stars

Good taxi

On time, clean car and friendly driver.

March 31, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Jaakko,

Thank you for your feedback! We are happy to hear everything was on point. Looking forward to seeing you again! 🚖😊

All The Best,
The AtoB Team.

Rated 5 out of 5 stars

Fabian was great

Fabian was great! I put in the incorrect address and he took me much further with no issue. Thanks! Five stars!!

March 31, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Amy,

Thank you for the awesome review! We're so glad Fabian was able to help and went the extra mile, literally! We'll be sure to pass along your kind words. ⭐⭐⭐⭐⭐

All The Best,
The AtoB Team.

Advertisement
Rated 5 out of 5 stars

On time and friendly

Really good communication on pick up and drop off. Efficient!

March 21, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Ginny,

Thank you for leaving your review! We hope to assist you with your travels again soon.

All the best,
The AtoB Team.

Rated 5 out of 5 stars

Punctuality,and loyalty to the…

Punctuality,and loyalty to the customer.Polite and good service.

March 20, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Yitzhak,

Thank you for your kind words! We’re glad you appreciated our punctuality, dedication, and service. We look forward to welcoming you again!

All the best
The AtoB Team.

Rated 5 out of 5 stars

It's good for fleet on our operator…

It's good for fleet on our operator Give me easy excess on the app to the fuel card Show me the route map and fuel discount

March 19, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello,

Thank you for your kind review!

All The Best,
The AtoB Team.

Rated 2 out of 5 stars

He showed up an hour earlier and some…

He showed up an hour earlier and some unpleasant. He was kind overall, nothing personal!

March 17, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Sultana,

Thank you for your feedback. We appreciate your honesty and will take it into account to improve our service. We're glad to hear the driver was kind overall, and we hope to provide an even better experience next time!

All the best
The AtoB Team.

Advertisement
Rated 5 out of 5 stars

Everything was at the highest level

Everything was at the highest level. I recommend this driver 👍

March 10, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Artur,

Thank you for your review! We're thrilled to hear you had a great experience. We appreciate your recommendation and hope to see you again soon! 👍🚖

All the best
The AtoB Team.

Rated 5 out of 5 stars

10/10 transfer service

Really pleased with this transfer service. Easy to book and pay. Got a confirmation right away. Then I got a 2nd confirmation the day before arrival (and departure) with the information about the driver and the car. After we landed I got a call from the driver with further instructions. Our driver, Sejd, was really wonderful and friendly. I really recommend this service if you are looking for some transport. 10/10

March 9, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Erlendk,

Thank you so much for your kind review! We're delighted to hear that you had a smooth and enjoyable experience with our service. Sejd will be thrilled to know he made a great impression! We appreciate your recommendation and look forward to serving you again in the future. Safe travels! 🚖✨

All the best
The AtoB Team.

Rated 5 out of 5 stars

Very helpful driver

March 7, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Alexandra,

Thank you for taking the time to leave your review! We are happy you enjoyed your trip.

All the best
The AtoB Team.

Rated 1 out of 5 stars

The driver was texting on the phone all…

The driver was texting on the phone all the time while driving, he was not driving safely.

March 6, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Guler,

Thank you for your feedback.

Safety is our top priority, and we take this matter very seriously. We sincerely apologize for this experience and have already addressed this by seizing all cooperation with the driver in question, to ensure it doesn’t happen again. Please feel free to reach out to us with more details.

All the best
The AtoB Team.

Advertisement
Rated 1 out of 5 stars

Rude driver and terrible service - will not use him ever again!

The free waiting time was 60mins. Guests had some delays with the flight arrival and baggage. Driver called twice but guests were on the plane and did not receive the call but they got the call again at baggage claim. They were told driver had to leave and rush for another transfer urgently (??) and could only pick them up after he is done with the other guests which I find very puzzling. Anyways, the guests impatiently waited for the driver and when the driver showed up, he was yelling and lecturing the guests about not answering his calls and the delay. Regardless if the delay was from the flight or guests, it was within the 60min waiting time and no service staff should be yelling at guest right? We are using him again for the return transfer to the airport on 08Mar and we have already requested a change in driver. Appalling incident and should relook into hiring this driver. What's worse is that the driver did not know where to send the guests to when it is evident on the booking?!

March 7, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Sheena,

Thank you for leaving your review with us. We are very sorry to hear that one of your rides did not go as planned. Such situations should not arise in the first place.

As we take all criticism very seriously, our team has looked into this issue carefully, and applied the necessary measures to prevent such issues from arising in the future in this location.

Although we are unable to change this poor experience, our support team did their best to ensure that all of your next rides are taken care of in accordance with your standards.

In the meantime, feel free to contact us directly if you have any additional comments or questions.

All the best
The AtoB Team.

Rated 5 out of 5 stars

He was very good

He was very good. we rate him 9/10

March 5, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Zalak,

Thank you for the wonderful feedback! We're so glad to hear that you had a positive experience and that our driver met your expectations. A 9/10 rating means a lot to us, and we're always striving to provide even better service. We look forward to welcoming you again soon!

Best regards,
The AtoB Team

Rated 5 out of 5 stars

Good and reliable service

Service was good, clean car, we got to the airport in time...

March 3, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Thank you for your kind feedback, Nikola! We're so glad to hear that you were happy with our transfer service and that you arrived at the airport on time. We always strive to maintain a clean and reliable experience for our passengers, and it’s great to know we met your expectations. We look forward to serving you again in the future!

Best regards,
The AtoB Team

Rated 1 out of 5 stars

I would say 0 stars

I would say 0 stars. The driver who picked me up wasn’t the driver registered in my app. Completely different person, completely different reg, picked me up at completely different location, made me walk through the rain at some random car park to find him. I requested to have a sign with my name and that not happened. Created a massive anxiety and felt unsafe with this random person who had my details but not registered in my app and not picked me up at assigned location.

February 27, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Perfect service

Punctual, reliable and a courteous driver

February 26, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Lutz,

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Punctuality, reliability, and courtesy are top priorities for us, and we're glad that we met your expectations. We look forward to serving you again in the future!

Safe travels,
The AtoB Team

Rated 5 out of 5 stars

Excellent and polite driver

Excellent and polite driver. He was on time and very professional. His van was spotless.

February 19, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Dimitris,
Thank you for your kind words! We're so glad you had an excellent experience with our driver. Punctuality, professionalism, and cleanliness are very important to us, and we're happy that we met your expectations. We appreciate your feedback and look forward to serving you again soon!

Rated 5 out of 5 stars

Very good driver

Very good driver, good communication, good driving skills, very cooperative.

February 2, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Wasim,
Thank you for your kind words! We're thrilled you had such a positive experience with AtoB's driver. Communication and cooperation are very important to us, and we're glad it made your trip more enjoyable. We appreciate your feedback and hope to serve you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look