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Atom bank Reviews 

20,972
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,555 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the account setup process easy and quick, appreciating the straightforward nature of opening accounts and transferring funds. Many people praise the app for being intuitive, user-friendly, and reliable, making it simple to manage finances and check balances. People consistently find the interest rates to be competitive and excellent, supported by an efficient service that provides clear information and inspires confidence. However, some customers also noted that while rates are generally competitive, they are not always the absolute best in the market or can be below inflation.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the app and online banking as... See more

Application

Consumers find the app to be positive, with many reviewers highlighting its ease of use, intuitive design,... See more

Price

Customers consistently express satisfaction with the competitive rates offered, often finding them better... See more

Value for money

Reviewers consistently express satisfaction with the value for money, frequently highlighting competitive... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency and ease of use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been saving with Atom for about 5 years now. Safe, reliable, easy to manage and consistently good rates of interest on their savings products. Their interest rates are no longer the best in the ma... See more

Company replied

Rated 5 out of 5 stars

I've been with Atom for a number years now and have always been happy with the service they provide. As a result I have opened a few different accounts with them and the rate is always up with the bes... See more

Company replied

Rated 5 out of 5 stars

I've been using Atom for a few years now for fixed savings. Easy to set up with competitive rates. Atom keep you regularly updated and give plenty of notice once your account is due to mature with op... See more

Company replied

Rated 5 out of 5 stars

I've been using Atom Bank for 2 years. The app is easy to use. Services are straightforward to use with plenty of information provided. Getting money into and out of Atom Bank is simple. Interest... See more

Company replied


Company details

  1. Bank
  2. Financial Institution
  3. Mortgage Lender
  4. Private Sector Bank
  5. Savings Bank

About Atom bank

Written by the company

We’re the UK's first app-based bank and we’re making banking easier, faster and better value. Founded in 2014, we're on a mission to change banking for good, putting our customers at the heart of everything we do.

We're proud to offer simple and secure products designed to help you make the most of your money. Whether you're looking to grow your savings, get a competitive mortgage or secure a business loan, our first-class app and award-winning UK-based customer support team are here for you seven days a week.

We believe banking should be effortless. That's why our app is built with intuitive features and robust security, offering biometric login, real-time notifications and FSCS protection to keep your money and data safe. We don't have expensive branches, so we can focus on delivering better rates and a seamless digital experience.

Experience banking that works for you.

FSCS Protection

Your money will be covered by the Financial Services Compensation Scheme (FSCS), which means your deposits are protected up to £120,000.

Contact info

Easy Access Cash ISA

A simple, secure way to maximise your savings.

4.8

Excellent

TrustScore 5 out of 5

21K reviews

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Asks customers to review

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4.8

All reviews

(20,972)

2,895 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good online banking

I find atom bank very easy to deal with, a good selection of accounts with great interest rates and the app is excellent.

July 28, 2026
Atom bank logo

Reply from Atom bank

We're so pleased to hear you find us easy to deal with and appreciate our selection of accounts. Thank you for the review! JR

Rated 5 out of 5 stars

Easy to set up account

Easy to set up account - the app works really well. Simple and clear.

July 23, 2026
Atom bank logo

Reply from Atom bank

We're delighted to hear that you found the account setup process straightforward and that you're enjoying the simplicity and clarity of our app. Thank you for your wonderful feedback! JR

Rated 5 out of 5 stars

Modern and efficient savings bank

Very easy to use app, and good value savings products. Very quick and easy to move money in and out of your accounts.

July 28, 2026
Atom bank logo

Reply from Atom bank

We're so pleased you find our app easy to use and appreciate the value of our savings products. It's great to hear that moving money is quick and simple for you. Thank you for your positive feedback! JR

Rated 5 out of 5 stars

1 year fixed account

Quick and easy to set up an 1 year fixed account. Great app and easy to use and understand.

July 20, 2026
Atom bank logo

Reply from Atom bank

We're delighted to hear that setting up your 1-year fixed account was quick and easy. It's also wonderful to know you find our app user-friendly. Thank you for your positive feedback! JR

Rated 5 out of 5 stars

Telephone staff always helpful

Telephone staff always helpful. For someone who is technically challenged I’ve been helped every step of the way. I can’t recommend them enough.

July 17, 2026
Atom bank logo

Reply from Atom bank

We are so pleased to hear that our telephone staff have been helpful and supportive every step of the way. Thank you for your wonderful 5-star review! JR

Rated 5 out of 5 stars

Good interest rates and easy to set up…

Good interest rates and easy to set up and manage through the App

July 28, 2026
Atom bank logo

Reply from Atom bank

We're so pleased to hear you appreciate our good interest rates and found our app easy to set up and manage. Thank you for your wonderful 5-star review! JR

Rated 5 out of 5 stars

A brilliant bank

A brilliant bank, great App, so easy to use.

July 28, 2026
Atom bank logo

Reply from Atom bank

We're so glad you find our bank brilliant and our app easy to use. Thank you for your wonderful 5-star review! JR

Rated 5 out of 5 stars

I have found ATOM Bank to be excellent…

I have found ATOM Bank to be excellent to deal and invest with as they provide a fast and efficient service.
I have used their services a number of times over the last 10 years.

July 25, 2026
Atom bank logo

Reply from Atom bank

We are so pleased to hear that you've consistently had such a positive experience with our services over the past decade. We truly appreciate your kind words about our fast and efficient service! JR

Rated 5 out of 5 stars

Easy to set up account

Easy to set up account and app for online banking

July 24, 2026
Atom bank logo

Reply from Atom bank

We're so glad you found it easy to set up your account and our app for online banking. Thank you for your positive feedback! JR

Rated 5 out of 5 stars

The use of the online platform is…Easy

The use of the online platform is straightforward and remarkably easy compared to others of the same ilk.
Moving money in and out is very easy and instructions are great - keep it up Atom . . . I like you 👍👏

July 28, 2026
Atom bank logo

Reply from Atom bank

We're so pleased to hear you find our online platform straightforward and remarkably easy to use! Thank you for the positive review. JR

Rated 5 out of 5 stars

Very efficient app and easy to use

The app is very easy to use and it was straightforward to open a new account and transfer money. The transfer was seamless and fast.

July 24, 2026
Atom bank logo

Reply from Atom bank

We're so pleased you found our app easy to use for opening a new account and transferring money. We appreciate your positive feedback on the seamless and fast transfer experience! JR

Rated 5 out of 5 stars

Love Atom

Never have any issues. Good communication. Good rates of interest. Have been with Atom for a good few years and intend to remain with them.

July 23, 2026
Atom bank logo

Reply from Atom bank

Thank you for the 5 star review! We are glad to see you have enjoyed our app over the years. JR

Rated 5 out of 5 stars

Experience

Simple and fair over many years

July 28, 2026
Atom bank logo

Reply from Atom bank

We are so happy to hear that you've had a consistently positive experience with us over the years. We truly appreciate the review. JR

Rated 5 out of 5 stars

Always had very good service

Always had very good service from Atom. They communicate well and rates are usually competitive.

July 22, 2026
Atom bank logo

Reply from Atom bank

We're so pleased to hear you've consistently received very good service from us. Thank you for highlighting our communication and competitive rates in your 5-star review! JR

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