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Atom bank Reviews 

20,972
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,555 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the account setup process easy and quick, appreciating the straightforward nature of opening accounts and transferring funds. Many people praise the app for being intuitive, user-friendly, and reliable, making it simple to manage finances and check balances. People consistently find the interest rates to be competitive and excellent, supported by an efficient service that provides clear information and inspires confidence. However, some customers also noted that while rates are generally competitive, they are not always the absolute best in the market or can be below inflation.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the app and online banking as... See more

Application

Consumers find the app to be positive, with many reviewers highlighting its ease of use, intuitive design,... See more

Price

Customers consistently express satisfaction with the competitive rates offered, often finding them better... See more

Value for money

Reviewers consistently express satisfaction with the value for money, frequently highlighting competitive... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency and ease of use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been saving with Atom for about 5 years now. Safe, reliable, easy to manage and consistently good rates of interest on their savings products. Their interest rates are no longer the best in the ma... See more

Company replied

Rated 5 out of 5 stars

I've been with Atom for a number years now and have always been happy with the service they provide. As a result I have opened a few different accounts with them and the rate is always up with the bes... See more

Company replied

Rated 5 out of 5 stars

I've been using Atom for a few years now for fixed savings. Easy to set up with competitive rates. Atom keep you regularly updated and give plenty of notice once your account is due to mature with op... See more

Company replied

Rated 5 out of 5 stars

I've been using Atom Bank for 2 years. The app is easy to use. Services are straightforward to use with plenty of information provided. Getting money into and out of Atom Bank is simple. Interest... See more

Company replied


Company details

  1. Bank
  2. Financial Institution
  3. Mortgage Lender
  4. Private Sector Bank
  5. Savings Bank

About Atom bank

Written by the company

We’re the UK's first app-based bank and we’re making banking easier, faster and better value. Founded in 2014, we're on a mission to change banking for good, putting our customers at the heart of everything we do.

We're proud to offer simple and secure products designed to help you make the most of your money. Whether you're looking to grow your savings, get a competitive mortgage or secure a business loan, our first-class app and award-winning UK-based customer support team are here for you seven days a week.

We believe banking should be effortless. That's why our app is built with intuitive features and robust security, offering biometric login, real-time notifications and FSCS protection to keep your money and data safe. We don't have expensive branches, so we can focus on delivering better rates and a seamless digital experience.

Experience banking that works for you.

FSCS Protection

Your money will be covered by the Financial Services Compensation Scheme (FSCS), which means your deposits are protected up to £120,000.

Contact info

Easy Access Cash ISA

A simple, secure way to maximise your savings.

4.8

Excellent

TrustScore 5 out of 5

21K reviews

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4.8

All reviews

(20,972)

2,895 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best bank

Easy to deal with great investment

July 23, 2026
Atom bank logo

Reply from Atom bank

We're so glad to hear that you found the process straightforward and that you see this as a great investment. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

Good

Good so far, thanks

July 22, 2026
Atom bank logo

Reply from Atom bank

We are so glad to hear that your experience has been good so far. Thank you for your positive feedback; we truly appreciate it!

Rated 5 out of 5 stars

Easy to set up good clear app one of…

Easy to set up good clear app one of the best easy to understand good savings rate to paid monthly! So thanks

July 20, 2026
Atom bank logo

Reply from Atom bank

We're so pleased to hear that you found our app clear and easy to understand, and that you're happy with the savings rate. Thank you for your positive feedback!

Rated 5 out of 5 stars

Needed to make a phone to Atom.

Needed to make a phone call to change some details and ask some questions. All done very efficiently with solutions found by a friendly and easy to talk to agent.

July 17, 2026
Atom bank logo

Reply from Atom bank

We're so glad our agent could efficiently assist you with your details and questions. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Easy to use app

Enjoy rhe app based saving easy to log on and access information and updates

July 22, 2026
Atom bank logo

Reply from Atom bank

We're so pleased you enjoy our app-based saving and find it easy to log on and access information and updates. Thank you for your positive feedback!

Rated 5 out of 5 stars

Easy to open 5 year fixed rate account

I wanted to put some money away for my son. I needed a good interest rate and was happy not to move it for a while. I opted for a 5 year fixed rate account. It was really easy to open very user friendly app very happy with the results.

July 18, 2026
Atom bank logo

Reply from Atom bank

We're so pleased to hear that opening a 5-year fixed rate account for your son was a positive experience. It's wonderful to know you found the app user-friendly and are happy with the results.

Rated 5 out of 5 stars

Very happy with the ease to open and…

Very happy with the ease to open and check my accounts and the promps sent .

July 14, 2026
Atom bank logo

Reply from Atom bank

We're so happy to hear that you find it easy to access your accounts and appreciate the prompts you receive. Thank you for your 5-star review!

Rated 5 out of 5 stars
Atom bank logo

Reply from Atom bank

We're so glad to hear that our app is very easy to use! Thank you for your positive feedback and the five-star rating; we truly appreciate it.

Rated 5 out of 5 stars

Moving money is easy and your…

Moving money is easy and your promotions and interest rates were very clear.

July 9, 2026
Atom bank logo

Reply from Atom bank

We are so pleased to hear that you found moving money easy and our promotions and interest rates clear. Thank you for your positive feedback!

Rated 4 out of 5 stars

Atom Bank offers a service that work…

Atom Bank offers a service that work well and products that fullfil my needs,

July 22, 2026
Atom bank logo

Reply from Atom bank

We are so pleased to hear that our service works well for you and that our products meet your needs. Thank you for your positive feedback!

Rated 5 out of 5 stars

Have been a customer of Atom Bank now…

Have been a customer of Atom Bank now for several years, and have always been very impressed with the service offered. Having had bad experiences with other banks, I always know I can rely on Atom, when opening an account, the procedure is so simple and straightforward, the account is opened in seconds, and you can deposit money instantly. They offer some of the best rates around, and, if you are receiving interest, you can choose the date to receive the interest which is most beneficial to you. I cannot praise Atom highly enough, they are certainly up there at the top when it comes to service and efficiency.

July 17, 2026
Atom bank logo

Reply from Atom bank

We are so pleased to hear about your positive experience with us over the past several years. It's wonderful to know that our simple and straightforward account opening process, instant deposit capabilities, and competitive rates have consistently met your expectations. We truly appreciate your kind words regarding our service and efficiency; it means a great deal to our team to know we are providing such a reliable banking experience. Thank you for taking the time to share your fantastic feedback!

Rated 5 out of 5 stars

Easy to use

Easy to use - great service

July 22, 2026
Atom bank logo

Reply from Atom bank

We're so glad you found our service easy to use and had a great experience. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

Banking made simple and reasonable…

Banking made simple and reasonable rates of interest.

July 22, 2026
Atom bank logo

Reply from Atom bank

We are so happy to hear that you find our banking services simple and our interest rates reasonable. Thank you for your wonderful feedback!

Rated 3 out of 5 stars

Straightforward to use and good…

Straightforward to use and good interest rates for fixed term accounts. It would be good if instant savers had better interest - currently a couple of percent below inflation.

July 21, 2026
Atom bank logo

Reply from Atom bank

We appreciate your feedback regarding our fixed-term accounts and instant savers. We understand your desire for more competitive instant saver rates and are always reviewing our offerings.

Rated 5 out of 5 stars

#Easy opening

I could do an internal transfer from an instant access atom account to a fixed rate bond very easily

July 17, 2026
Atom bank logo

Reply from Atom bank

We're so glad to hear that you found the internal transfer process from your instant access account to a fixed-rate bond very easy. Thank you for your 5-star review!

Rated 5 out of 5 stars

Very Efficient

Simple easy and quick to open and move money around, very efficient.
Simple easy to use app

July 20, 2026
Atom bank logo

Reply from Atom bank

We're so glad you found our app simple, easy, and efficient for managing your money. Thank you for your positive feedback!

Rated 5 out of 5 stars

Simple to use

Simple to use, great app and security. Best rates available.

July 18, 2026
Atom bank logo

Reply from Atom bank

We're so glad you find our app simple to use and appreciate the security and best rates available. Thank you for your wonderful 5-star review!

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