I ordered two watches from Atomi Shine, a diver for me and a ladies watch; the first arrived quickly . . . still waiting on the second (though it was ordered first by about a week). I've received... See more
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The order took quite a lot longer than I expected. I would have choosen a black watch face (than white) but I didn't because I could not see the logo against this background color. Overall, I liked t... See more
Beautiful watch, i absolutely love the design. ! However 2 things could be better : -A comfort ajustement system on the bracelet. -being waterproof at 10 ATM to give possibility for swimming.... See more
The order preparation is extremely long, and it takes way too long to arrive, I understand the amount of orders and the holiday season, but still 4 weeks it’s a lot and I still did not receive it. I’v... See more
Company replied
Company details
- #7 of 8 best companies in Jewelry and Watch Insurance Company
About Atomishine
Written by the company
About ATOMI SHINE
ATOMI SHINE is a contemporary watch brand built on new materials, breaking rules, and bold innovation.
We don’t follow traditional watchmaking conventions, and we don’t believe authority defines value. We rethink proportions and redesign structures to create watches that reflect attitude—not status. ATOMI SHINE is for those who refuse to blend in.
60-Day Returns & 1-Year Warranty
Shop with confidence. Eligible items come with a 60-day return or exchange guarantee and a 1-year product warranty.
ATOMI SHINE offers a 60-day return or exchange on eligible purchases and a 1-year warranty covering manufacturing defects under normal use.
Custom or personalized products are non-refundable once production has begun.
If you have any questions or concerns, our support team is always here to help.
📧 support@atomishine.com
Contact info
United States
- +1 347 221 5089
- support@atomishine.com
- atomishine.com
3.9
Great
148 reviews
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Replied to 96% of negative reviews
Typically replies within 2 weeks
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Piece not delivered!
Good day, i still don't get the piece, i also paid for the express shipment and it's time that i dont get the watch, i would like to have a refund since i dont get it as yet, or al least an answer cause I've texted the WhatsApp number and i had no response, i need help please.
January 10th, the piece was cleared on January 7th is taking more than 3 days to arrive from downtown??? Are you serious???? I STILL DON'T GET THE FREAKING WATCH!!!!
December 17, 2025
Reply from Atomishine
Hello. At the moment, the package is taking longer than usual at customs for inspection. Our customer service team has already replied to your previous message regarding this situation.
If you would like to return the order, you may wait until the package is delivered and then contact our customer service team. We will assist you in applying for a return label at that time.
ATOMISHINE Customer Support
Really cool watch
Really cool watch. Only the butterflyclasp is not so flexible to fine tune the width.
December 20, 2025
Smooth transaction. No complaints.
Nothing special to say except I got what I ordered, in a timely fashion, and the quality was as expected. The ceramic watches are quite good value even with the quartz movement.
December 15, 2025
The machine does not work well
The machine does not work well it goes very slowly it takes back two or three minutes per hour and then stops even when wearing the watch, so it is useless
December 19, 2025
Reply from Atomishine
We are very sorry to hear that the product did not meet your expectations.
If the issue is related to the watch quality, please feel free to contact our customer service team directly. We will assist you in resolving the matter as quickly as possible. We offer a 60-day return policy and a 1-year warranty service for your peace of mind.
Best regards,
ATOMISHINE Customer Service
The order preparation is extremely long
The order preparation is extremely long, and it takes way too long to arrive, I understand the amount of orders and the holiday season, but still 4 weeks it’s a lot and I still did not receive it. I’ve sent an email about it if it can be sent already cause it’s a gift for my long distance boyfriend and if I’ll not receive it soon I will never have the chance to offer it to him soon, so it happened. I’m disappointed of the time preparation of a order it took way too long. I did not receive it yet so I can review it but yea.
December 19, 2025
Reply from Atomishine
Hi, I have just checked your order details.
The product you purchased is a pre-sale item, which requires approximately one month of production time. This information is indicated on our website, but we understand that it may not have been prominent enough, and we sincerely apologize for any confusion or inconvenience this may have caused. We will continue optimizing our website to make this information clearer in the future.
I can see that your package has already been shipped. If you encounter any issues or have further questions, please feel free to contact our online customer service via the chat on our website, or reach out to us directly at [support@atomishine.com]. We will be more than happy to assist you.
Thank you for your understanding and patience.
ATOMISHINE Customer Support
Satisfied customer
The product is very well made and actually looks like it did in the photos online. My husband loves it.
December 18, 2025
Fast delivery and top support 😍
December 18, 2025
Quality
Everything was excellent, truly high-quality products, very good value for money. The service was very fast, and the watch designs are very beautiful.
December 31, 2025
Ordered the product, company did not deliver
Ordered the product, they did not deliver - I included our Box # and street address including plus 4 ZIP Code. The company claimed our address was not valid and went silent, I was skeptical when order was placed because this company is China based. I would not recommend purchasing any items from this company.
December 13, 2025
Reply from Atomishine
Hello. Your order was shipped promptly after it was placed. After checking with the courier, we found that the package has not been delivered because the city name provided in the address was incorrect.
We have already contacted you to confirm the updated and correct city name. Once we receive your confirmation, we will arrange re-delivery for you as soon as possible.
If you have any other questions or need further assistance, please feel free to reply to this email.
ATOMISHINE Customer Support
Customer support is great
Customer support is great. They will send you pictures and videos of the finished watch prior shipping.
December 16, 2025
Great Watch and very well done
Great Watch and very well done ! Athomishine answer quickly to ant questions , Thank You So Much
December 13, 2025
Watch looks great
Watch looks great. Delivery went fast. I could track the Watch in Detail all the Way from China to my Home in Germany, which was Fun.
December 26, 2025
Christmas gift never arrived despite…
Christmas gift never arrived despite paid express shipping
I purchased a watch from Atomishine at the end of November, specifically as a Christmas gift, and I also paid extra for express shipping to ensure it would arrive on time.
Unfortunately, the watch has still not arrived and today is Christmas. This left me in a very uncomfortable position, with nothing to give as a gift.
While I understand that delays can happen, especially during the holiday season, what I find unacceptable is the lack of clear communication and proactive updates, particularly considering the additional fee paid for fast delivery. No realistic delivery timeline was provided, and I had to chase information myself.
When customers pay extra for express shipping, they reasonably expect reliability, transparency, and priority handling. In this case, none of that was delivered.
Very disappointing experience
December 25, 2025
Reply from Atomishine
Dear Cristiano G,
We are very sorry that you did not receive your product before Christmas, and we sincerely apologize for this experience.
After completing the investigation into your order, we would like to share the findings with you. The product you purchased was a pre-sale item, which required additional production time. Once production was completed, we shipped your order approximately one week before Christmas.
Unfortunately, due to the extremely high shipment volume during the holiday season, the logistics provider misplaced your package. As soon as we saw your review, we immediately initiated an investigation with the courier and, once the issue was confirmed, promptly arranged a replacement shipment for you. We also upgraded the replacement to fast shipping at no additional cost.
We truly apologize for the inconvenience caused and for missing the Christmas delivery. If you encounter any situation in the future where your tracking information does not update for a period of time, please feel free to contact our customer support as soon as possible so we can assist you more quickly.
Kind regards,
ATOMISHINE Customer Support
Great Supportteam
Great Service! Supportteam is so nice!
The watch is awesome!
Thank you!
December 24, 2025
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