HomeLoft Australia Reviews 

140
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the delivery service, noting that items arrive on time and are often well-packaged. Many appreciate the regular updates and tracking information provided throughout the shipping process, describing the overall shipping experience as fast and efficient. Consumers also found the website easy to use for finding desired products. However, some people were dissatisfied with issues related to order communication and refunds. Several consumers reported difficulties in receiving promised refunds or experiencing delays in the process. A recurring concern is receiving products with incompatible plugs for local use, requiring returns or additional effort. Additionally, a few customers encountered products that were defective or broke shortly after arrival.

What people talk about most

Product

Clients share ambiguous opinions on product quality and suitability. Many customers express satisfaction,... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting fair pricing, quick communication,... See more

Order

Customers consistently note negative experiences with order, with many reporting repeated delays and issues... See more

Quality

People report ambiguous experiences with product quality, with some customers praising items like sheets,... See more

Refund

Reviewers highlight ambiguous aspects of refund, with some customers experiencing difficulties and delays in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything from order to tracking & delivery was easy, including a helpful email when I panicked about my order arriving by Christmas. The pink fluffy rug did arrive in time, packaged well and was jus... See more

Rated 5 out of 5 stars

The phone was always answered when I called and the delivery was on time and the product excellent quality

Rated 5 out of 5 stars

Found exactly what I needed and although shipped from overseas the updates were frequent and the item was delivered on time.The sheets are top quality and even better no plastic wrapping , delivered i... See more

Rated 5 out of 5 stars

Home loft has been a wonderful company to deal with and would not Hesitate to purchase further Items in the future Well Done Home Loft


3.7

Average

TrustScore 3.5 out of 5

140 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(140)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A quality product and excellent…

A quality product and excellent customer communication/service.
I was contacted twice to inform me of progress on delivery but when my purchase hadn't arrived after 15 days (pre-Xmas postage) I became concerned and contacted Homeloft. My enquiry was answered immediately and, as it happened, my parcel arrived the next day. I feel very confident to recommend Homeloft to others. Jo Crothers

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Homeloft is professional

I received the Tupperware that I wanted. The original colour I ordered wasn't available but Homeloft emailed me to confirm that and alternative colour was acceptable. Due to these emails it did take a little longer than expected for the order to arrive but it has arrived now.

November 23, 2023
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam, refuse to refund me. Poor communication. Avoid at all costs!!!

November 23, 2023
Unprompted review
HomeLoft Australia logo

Reply from HomeLoft Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 3 out of 5 stars

The item was as described

The item was as described and was used to replace one that got broken, however when it arrived, the glass was broken.

August 23, 2023
Unprompted review
HomeLoft Australia logo

Reply from HomeLoft Australia

Dear Customer,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Rated 1 out of 5 stars

Not happy

Product was bought and then was advised that there was none in stock. Have been chasing a refund everyday but am not getting any responses or acknowledgement. I won't be buying from here again

September 7, 2023
Unprompted review
HomeLoft Australia logo

Reply from HomeLoft Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

I wouldn't recommend anyone looking at buying any though this company as there is no customer service along with the courier company they are useless & much to be desired still waiting on my delivery over
a month still no parcel , ive emailed company & along with courier company only receive emails saying we will get back to you and nothing both from company and the courier company. Save yourself the heartache and do NOT buy from this company.

August 19, 2023
Unprompted review
HomeLoft Australia logo

Reply from HomeLoft Australia

Hi Michelle,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance

Regards,
Swapnil

Rated 5 out of 5 stars

Unable to buy locally

The items were as described and well packaged. Unable to purchase in Australia so I sourced them overseas. This added to the cost and delivery time.

March 13, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality

This mirror is excellent quality, not only do the suction cups actually stick but the 7X magnification is great for putting on makeup. The mirror also sits well on the inside of my cupboard door while still being able to close the door. I wish I'd found this mirror before purchasing various duds in the past.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Do not buy the Cuisine art egg boiler if you live in Australia!

The service of Homeloft was very good. They sent out another cuisine art egg boiler because the first one was faulty with no extra charge. Very good communication all through out. However the second egg boiler still did not work so I definitely do not recommend that egg boiler if you live in Australia! I purchased two plugs and it seems the electricity does not match.

March 3, 2023
Unprompted review

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