Everything from order to tracking & delivery was easy, including a helpful email when I panicked about my order arriving by Christmas. The pink fluffy rug did arrive in time, packaged well and was jus... See more
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Found exactly what I needed and although shipped from overseas the updates were frequent and the item was delivered on time.The sheets are top quality and even better no plastic wrapping , delivered i... See more
Love the product - exactly what I expected - looks great in my kitchen. Fast delivery, easy to use website.
Home loft has been a wonderful company to deal with and would not Hesitate to purchase further Items in the future Well Done Home Loft
3.8
Great
139 reviews
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Replied to 66% of negative reviews
Typically replies within 2 weeks
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Not telling the truth in advertising and not refunding
I received the sheets I ordered & they were washed then put on 2 beds. To say I am disappointed is an understatement.
1. You call yourself Homeloft Australia yet the sheets were shipped from US. I would not have purchased them if this was clear
2. They are supposedly 1200 thread count yet the sheets are so thin they will tear easily
3. The pillow cases are not Australian size so are useless
4. What is worst is that after 3 sleeps on the sheets they are prilling. This is totally unacceptable.
I ask for a refund and i am expected to send the sheets back in the condition they arrived.Clearly this is not possible as i no longer have the packaging, the sheets have been washed & are prilling. Also i have to pay return postage BACK TO the US!! & then wait to see if i get a refund. This is NOT acceptable. a very very poor experience. i would not even give 1 star if i could have used this review with no stars
Don’t expect me to pay to send the sheets back. That is an unfair ask given I didn’t know they were coming from US in the first place.
I expect a full refund or I will place a very negative review ion any social media applicable to your business.
Please do the right thing & refund my money
January 31, 2023
Unprompted review
Reply from HomeLoft Australia
Hi Caroline,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions taken. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Easy ordering process
Easy ordering process, good communication, timely delivery considering it was over the Christmas period. Product arrived in perfect condition.
January 9, 2023
Unprompted review
Extremely easy to order lots pf quality…
Extremely easy to order lots pf quality products to choose from and super fast delivery.
December 11, 2022
Unprompted review
I appreciate the constant tracking…
I appreciate the constant tracking information whilst my package was coming from overseas, the delivery was very efficient for the amount of kilometres the packaged travel, happy with my product, packaged well
October 11, 2022
Unprompted review
Safe and Sound
I ordered an Eclume pot rack from HomeLoftGlobal and was very satisfied with the service. The product had to come from the US and it was great to be in the in the hands of an Australian company that made the whole process, including shipping, comfortable and without problem, with the product arriving on time via Australia Post. I have no hesitation in recommending HomeLoftGlobal and I will use them again.
July 19, 2022
Unprompted review
Reply from HomeLoft Australia
Hello,
Thank you for such kind words. Your appreciation means a lot to us. It helps our team to work with courage and sincerity. Even this encourages them to bring variation and improve the quality of work.
Regards,
Swapnil
Good product
Good product, not available locally. Quick delivery at predicted time with high visibility of process.
July 19, 2022
Unprompted review
Reply from HomeLoft Australia
Hi Nick,
Thank you, for such kind words. Your appreciation means a lot to us. It encourages & motivates our team to improve the quality of work.
Everyone needs encouragement and your way of responding to us is very nice.
Regards,
Swapnil
i was supplied with a tracking number…
i was supplied with a tracking number from the beginning which enable me to track my delivery all the way from depot to home
July 19, 2022
Unprompted review
Reply from HomeLoft Australia
Hi Anthony,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Swapnil
Reply from HomeLoft Australia
Hello,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
I expected some delay in delivery as it…
I expected some delay in delivery as it came from overseas- however I was kept informed as to delivery times
April 29, 2022
Unprompted review
Reply from HomeLoft Australia
Hi Max,
We appreciate your valuable feedback. We value your thoughts and strive to provide you with the best products and customer service experience possible.
Regards,
Swapnil
Super easy process & quick delivery
Super easy process & quick delivery. 10/10 recommend!
April 23, 2022
Unprompted review
Reply from HomeLoft Australia
Hi Cecilia
Thank you, for such kind words. Your appreciation means a lot to us. It encourages & motivates our team to improve the quality of work.
Everyone needs encouragement and your way of responding to us is very nice.
Regards,
Swapnil
My parcel arrived in tact
My parcel arrived in tact! it was what I ordered! But it did seem to take quite sometime. The tracking number didn’t work but it arrived safely and when you buy online from an unknown source it is a plus it turns up!
April 21, 2022
Unprompted review
Reply from HomeLoft Australia
Hi Pamela,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Lavina
Table topper. Came early. Good quality. Thankyou. Pleased with my purchase
Came early. Good quality. Am pleased with my purchase. Thankyou. I would recommend this company
March 26, 2022
Unprompted review
Reply from HomeLoft Australia
Hi Christine,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Lavina
The experience was great and I received…
The experience was great and I received my parcel
March 26, 2022
Unprompted review
Reply from HomeLoft Australia
Hi Maryanne,
We appreciate your valuable feedback. We value your thoughts and strive to provide you with the best products and customer service experience possible.
Regards,
Lavina
As described, very happy with it
The shower fitting was exactly as described & easy to install, and works great. Delivered very fast. Thank you.
March 15, 2022
Unprompted review
Reply from HomeLoft Australia
Hi,
Hi
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Lavina
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