Au Myprotein Reviews 

8,279
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,643 reviews, most reviewers were somewhat happy with their experience overall. Consumers often mention that ordering products online is completely straightforward and that the various protein powders mix exceptionally well for their daily fitness routines. People frequently appreciate the remarkably quick shipping times, helpful customer communication, and reasonable prices available during regular seasonal sales events. However, some people mentioned rather frustrating issues regarding extended delivery delays, completely lost parcels, and missing items from their delivered packages. A few consumers also noted unexpected price increases across favorite flavor selections and occasional overly sweet aftertastes in specific drink options.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising the fast shipping times,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the affordable prices, great taste,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a wide range of differing opinions.... See more

Price

People report ambiguous experiences with price. Many customers appreciate the competitive pricing,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’m glad I only ordered the sample packs of the protein water. I was really hopeful that these would be nice but they were just far too sweet and left a gritty/powdery feel to my mouth as an aftertast... See more

Company replied

Rated 3 out of 5 stars

Ordered a chocolate peanut butter flavoured protein, tastes like chalk powder however vanilla seems to be a good choice

Company replied

Rated 3 out of 5 stars

Purchasing products online is easy, however the price of your protein is becoming too expensive. Have also started purchasing protein powder from other companies, as their prices are a little lower.

Company replied

Rated 4 out of 5 stars

Good taste, price, delivery speed and quality product. But they swapped my cart on the final page, I never wanted a shaker I opted for the extra 250g gift which I didn't receive. Probably my fault for... See more


Company details


Contact info

  • Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United States

  • au.myprotein.com

3.4

Average

TrustScore 3.5 out of 5

8K reviews

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2-star
1-star

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3.4

All reviews

(8,279)

1,525 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Value purchase

I've been using Myprotein products for a long time, and I can say that they have really helped in my fitness journey.

I really enjoyed the whey protein flavors, especially vanilla and chocolate brownie. I can make a lot more recipes with them.

June 24, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Amazing product and super fast shipping

I am so impressed with this protein powder! The ordering process was seamless, and it arrived much quicker than expected. I took advantage of Click & Collect and was able to pick up from my local postal centre which cut out the delivery fee. I purchased the Impact Lean Whey, Natural Vanilla and it really tasted great. It is also surprisingly filling, making it the perfect meal replacement or post-workout shake. 10/10!

June 24, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 4 out of 5 stars

It's good the delivery time frame and…

It's good the delivery time frame and also the quality of the protein.

June 24, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 1 out of 5 stars
Au Myprotein logo

Reply from Au Myprotein

Hi,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with the mailing list. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

Rated 4 out of 5 stars

Delivery process is not preferred

The products I bought are great (Whey Protein Isolate, Monohydrate Creatine, Sugar-free syrups). My issue is with the delivery. They should inform in advance that they cannot deliver to AU post office or locker.

June 14, 2026
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Reply from Au Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 1 out of 5 stars

Transaction Fee

Despite ordering from the Australian site, it's an international transaction according to the bank. They don't tell you that on their website - so be sure to account for the extra free when considering purchasing from these guys.
Promo code also mysteriously dropped off the order once the payment was processed.

June 16, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review.

I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Thanks,

Sam

Rated 5 out of 5 stars

LOVE!!

Absolutely love MYPROTEIN AU. Service is great, reliable and quick. Also very well priced, not over priced. Will be continuing to order from them in the future. Always have amazing discounts and deals going too.

June 15, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Don’t buy elsewhere - always MyProtein

I always buy protein from MyProtein. The prices are competitive, I get Qantas points for it, and the shipping is very fast 10 out of 10. I always recommend MyProtein.

June 16, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Happy with order. Thanks. Will shop again. A+

Fast delivery. Happy with products and as specified. Thanks. A+

June 16, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

Order was canceled with no explanation

Order was canceled with no explanation

June 23, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Fast delivery and yummy

Faster delivery than expected, salted caramel tastes great!

June 9, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Delivery is quick

Delivery is quick. And for a first time customer, I get benefit such as free delivery and free shaker. The product itself has good flavor, no weird smell and taste

June 15, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 1 out of 5 stars

Order wasn’t delivered as purchased

Order wasn’t delivered as purchased, missing items. Followed this up and no response.

June 22, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 1 out of 5 stars

Pricing Manipulation & Inconsistent Deals

The only reason I bought protein from this store was because they consistently offered 1 kg for under $50. Unfortunately, they started limiting that price to only certain flavours and kept changing prices without any consistency. It feels like pricing manipulation rather than genuine discounts, making it impossible to know what you’re actually going to pay. Because of these tactics, I’ve decided not to order from this store again. Very disappointing.

June 15, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Quality products

Ordering was easy, quick delivery, nice product quality. Ordered 2nd time....highly recommend

June 21, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

Normally I find you guys amazing…

Normally I find you guys amazing however I still haven’t received my order after a week and the tracking is difficult to determine when it is going to arrive.

June 21, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Good

Good
Very quickly delivery

June 14, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

The order was lost in post due to an…

The order was lost in post due to an address error on your part, no fault of mine. I was insulted by your customer service representative as not paying attention. What a terrible experience! I'll shop elsewhere.

June 19, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Easy to order and quick delivery

Easy to order and quick delivery. Great product.

June 12, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

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