I’m glad I only ordered the sample packs of the protein water. I was really hopeful that these would be nice but they were just far too sweet and left a gritty/powdery feel to my mouth as an aftertast... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a chocolate peanut butter flavoured protein, tastes like chalk powder however vanilla seems to be a good choice
Company replied
Purchasing products online is easy, however the price of your protein is becoming too expensive. Have also started purchasing protein powder from other companies, as their prices are a little lower.
Company replied
Good taste, price, delivery speed and quality product. But they swapped my cart on the final page, I never wanted a shaker I opted for the extra 250g gift which I didn't receive. Probably my fault for... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United States
- au.myprotein.com
3.4
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
0 stars to Starlinks
I've been asked to do a review but I'm still waiting for my delivery to arrive. Fix your delivery service!
June 29, 2026
Reply from Au Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Too expensive
June 29, 2026
Reply from Au Myprotein
Hello Maneet,
Thank you for your review,
We're really sorry we've had to put some of our prices up. The industry has been affected by commodity, production and freight costs which have all increased significantly over the past few months and this is having a global impact. We have been absorbing these industry-controlled cost increases for as long as possible, but we now need to align with the wider sector.
Despite these increases, please rest assured that quality remains the highest priority for us and we will never compromise on that.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Stephen
The Protien powder is extremely sweet…
The Protien powder is extremely sweet to drink and also the after taste sweetness stays for a long time. I am feeling nausea everytime I drink. I don't blame the product brand as whole but probably the Smooth chocolate or my pack is faulty. But the customer support is not good. Only way to reach them is via the chat option in their site. But the response time is extremely slow, I had to retry chat 5-6 times.
June 29, 2026
Reply from Au Myprotein
Hello Sai,
I am sorry to hear about the frustration caused by this matter.
I am happy to be able to resolve this issue for you.
Please provide your order number or contact us via your account, and we will be able to resolve this issue immediately.
Regards,
Feedback Team
Alright product & horrid delivery time
The product was ~alright~ however, it took over a month for it to arrive. It's very unlikely I'll shop here again.
Edit: Ben from customer support gave a very nice auto reply apologie about the wait time. So know that the rating when from a low 2 stars ⭐️😔, to a high 2 stars 🌟🤩 I love you Benny
June 17, 2026
Reply from Au Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Their a great product
Their a great product, great service and awesome keeping you in the loop.
June 28, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good product and service
Bought on sale. Website is very clear and easy. Arrived in a few days.with good communication.
I find this protein powder mixes quite easy.
June 28, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good products but packaging should be…
Good products but packaging should be in jars and containers rather than sealed bags
June 21, 2026
Reply from Au Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Reply from Au Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
It’s good taste wise and light on the…
It’s good taste wise and light on the stomach but doesn’t dissolve easily
June 28, 2026
Reply from Au Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Haven’t received my package yet it’s…
Haven’t received my package yet it’s lost somewhere and it’s been a month
June 21, 2026
Reply from Au Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the refund of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
The delivery was slow
The delivery was slow. And the chocolate brownie powder doesn't mix properly so it remains clumpy. Other than that everything else was good.
June 20, 2026
Reply from Au Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Great company and products
I have been ordering from my protein for years now. My favourite at the moment is the watermelon clear whey. My orders always arrive quickly and I find the products are high quality.
June 20, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good quality and affordability.
June 27, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good taste, terrible packing
The protein powder I ordered tastes good (Chocolate smooth), but the packaging was bad. It had a hole on the bag. I also ordered a smooth peanut butter and it somehow exploded/the lid wasn't properly sealed and spilled over.
June 27, 2026
Reply from Au Myprotein
Hi Lara,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the damages on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Shipping was fast and products were good
Shipping was fast and tracked well, the products themselves were great.
June 26, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Horrible Experience Do Not Buy!
The Taste was extremely horrible as if the protein powder was off. The customer service was atrocious with no help being offered to fix the problem that occurred, will never be buying from MyProtein again and do not recommend!
June 18, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Soy Protein Isolate Chocolate - The Best
This was my first time trying a vegan-friendly protein isolate, and I have to say, I was genuinely impressed. Soy protein isolate is easily one of the best protein sources available when you consider the protein content per serving and the overall value for money.
The texture is a little thicker than regular whey protein, so it might take a couple of servings to get used to it. Once you find the right liquid or recipe to mix it with, it's absolutely worth it. It blends well enough, digests easily, and keeps me feeling satisfied without any stomach discomfort.
If you're looking for an affordable, high-protein vegan option that delivers excellent quality without breaking the bank, this is an outstanding choice. It's hard to beat the protein-to-price ratio, making it one of the best budget-friendly protein isolates on the market.
June 25, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.