I’m glad I only ordered the sample packs of the protein water. I was really hopeful that these would be nice but they were just far too sweet and left a gritty/powdery feel to my mouth as an aftertast... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a chocolate peanut butter flavoured protein, tastes like chalk powder however vanilla seems to be a good choice
Company replied
Purchasing products online is easy, however the price of your protein is becoming too expensive. Have also started purchasing protein powder from other companies, as their prices are a little lower.
Company replied
Good taste, price, delivery speed and quality product. But they swapped my cart on the final page, I never wanted a shaker I opted for the extra 250g gift which I didn't receive. Probably my fault for... See more
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United States
- au.myprotein.com
3.4
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Review of the impact whey isolate protein
I ordered a few flavours of the impact whey isolate protein and a few flavours of the drops. The chocolate peanut butter has a bitter aftertaste that I would never expect but the other flavours are nice and nutritious wise the macros are great
June 4, 2026
Reply from Au Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Reply from Au Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
Don’t like the raspberry lemonade creatine
I am usually very impressed with the myprotein products. This review isn’t reflective of them all the time. However this time I ordered the raspberries lemonade creatine, usually I am someone who likes this flavour, but this time it is really not my thing and kind of tastes a little like medicine. A bit disappointed but what can you do.
Update: they were happy to help out which was very nice of them. I also have since tried the mixed berries flavour and would like to say that i really enjoyed this flavour.
June 1, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
No idea where the product is
June 3, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Product was on sale
June 8, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good protein bad delivery
Products are great and well packed but the delivery took a while and we ended up having to pick it up in a parcel locker. They sent an email that the delivery missed us on a day we were both at home.
May 30, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Excellent products, well priced delivered quickly, 10 / 10 every time !
I really like MyProtein's products ... the whey & casein both mix up into delicious shakes that have really helped me lose weight & control hunger. The supplements are good value, and the snack foods are yummy and well priced. I'm a fan of the clothing too, really good quality stuff very competitively priced. On top of all that they deliver quickly to boot ! I don't need to shop anywhere else for their great range of stuff.
March 29, 2026
Reply from Au Myprotein
Hello,
Thank you for taking the time to leave your review. We truly value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback.
If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
My order was never delivered
My order was never delivered. I requested it be delivered to a collection area - post office. They tried to deliver at 11pm at night. Never tried to deliver again
June 4, 2026
Reply from Au Myprotein
Hello Destiny,
We're sorry your order wasn't delivered as expected. We are looking into this delivery issue to prevent it from happening again.
A message has been sent to your account.
Kind regards,
Liam
Purchased on the 6/6 and paid express…
Purchased on the 6/6 and paid express delivery still hasn’t got my package.
Wrote to myprotein on instagram and got reply asking so much information before they can look where is my order although I provided my order number.
Very disappointed.
Definitely last time I purchase.
June 6, 2026
Reply from Au Myprotein
Hello Sam,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the delivery of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Reply from Au Myprotein
Hello,
Thank you for taking the time to leave your review. We truly value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback.
If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
Absolutely terrible customer service…
Absolutely terrible customer service send so many emails a day you don’t know where your own order is was honestly so dissapointed
May 30, 2026
Reply from Au Myprotein
Hello,
We are truly sorry to hear about your disappointing experience with our customer service and order tracking. We are actively working to improve our communication and processes.
A message has been sent to your account.
Kind regards,
Liam
Delivered very quickly and product is…
Delivered very quickly and product is exactly what I wanted- thank you ☺️
May 28, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Shipped so quickly
Shipped so quickly, I didn't realise it was shipping from overseas so took a little longer than normal but was worth it when it arrived.
May 28, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Please improve your shipping times
Please improve your shipping times. 12 days to deliver from Sydney to Melbourne is ridiculous.
I just ordered clothes from Next and arrived from UK in 5 days.
I have been a long time customer of myprotein, long before moving from UK in 2013. I would love to continue to be a customer, but given the dozens of brands available in store and online, Myprotein need to up their game.
June 4, 2026
Reply from Au Myprotein
Hi,
I appreciate you sharing your concerns about our shipping times. We understand your frustration with the delivery duration, especially as a loyal customer. We are actively working to improve our delivery efficiency and value your feedback.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Good product quality
June 4, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
My protein powder price increased from…
My protein powder price increased from $80 for two kilos to now $115 for two kilos. That is a $35 dollar increase which is completely un acceptable. I'm a loyal customer and seeing these price hikes is not fair on the customers.
June 3, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
great arrival timing and overall great…
great arrival timing and overall great product. Easy to make!
May 27, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Bad delivery
Because I pay for 3 day delivery and somehow comes in 6 bloody days. I literally live in CBD Sydney.
June 3, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
It wasn’t My Protein it was the…
It wasn’t My Protein it was the carriers you use to deliver the parcels. They say, we left it in a safe place and somewhere where you can find it and it was out in the rain between the front fence and hedge so couldn’t see it. Box is saturated.
June 3, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Haven't received my refund
Haven't received my refund after a whole week of talking to customer service.
May 26, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.