You can't get these people on the phone for love nor money which is disconcerting but we did order a late model 2nd hand Samsung phone despite and we were not disapointed. It was all it was said to b... See more
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Based on these reviews
The order came in good condition overall, however: The screen has two minor scratches, nothing big but not pristine. The Oled display has some noticeable burn in of non IOS ui elements (main... See more
Console was delivered as expected and in good condition. It was soft modded upon arrival which I wasn't expecting but I'm fine with. Sticker residue still on the back of the console which gets annoyin... See more
You did well in sorting out the missing invoice and I would have given you 5 stars for outstanding service. The only thing that dropped the score was the ongoing failure to enter the GPU purchase in... See more
Company details
Written by the company
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
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4.1
Great
26K reviews
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Great will be back,However
Great will be back! However they need a better storing place for disc I always get them with a few scratches occasionally I have to return disc
April 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wrong item sent
Wrong item sent. This wasn't the first time a dramatically different item has been sent by cex and had to be returned.
April 14, 2026
Reply from CeX/Webuy - Australia
Hi Craig,
Thank you for your review, and I’m sorry to know about the discrepancy highlighted with your orders.
We ensure that items are checked before they are dispatched. However, this appears to have been unnoticed. Be assured feedback will be shared with the store’s management so they can review their pre-dispatch measures.
Upon reviewing our records, I see the order was refunded in full to the original payment mode and if given a chance, we’ll aim to serve you better.
Lastly, I noticed we have a unit of the same item in stock. Should you wish to repurchase it, kindly contact us with the new order number from our website (au.webuy.com) with the subject line “TP - Wrong item sent” and I will be happy to assist to offer a better experience this time.
Regards,
Saanchi
Do they actually test items before selling?
Purchased a phone that turned out to have a faulty charging port—an issue so obvious it raises serious questions about whether items are properly tested before being put on sale. Instead, the defect was left for me to discover after purchase.
I then had to return to the store, wait while staff tested the device, and was told a refund could take several days “due to the banking system.” Meanwhile, trade-in transactions are paid almost instantly. That suggests the capability exists to process refunds quickly, but it’s not being used here. The inconsistency is frustrating.
Overall, this was a very disappointing experience and has made me think twice about purchasing from this store again.
April 23, 2026
Unprompted review
Reply from CeX/Webuy - Australia
Hi Ben,
Thank you for your review.
Please accept my apologies for the issues outlined and I do understand the points raised.
All items undergo thorough testing from our end and since we sell them ahead with a 5 year warranty, it is essential that they function as expected. In case of any discrepancies, our customers can highlight them to us so we can check and advise further.
Once a refund has been processed, it will be credited to the card within 3-5 working days from the refund processing date.
If you wish to discuss this further, please contact us via our support page https://tinyurl.com/2wwz75ew with the subject line "Trustpilot Do they actually test items before selling?" and I will be happy to assist you further.
Regards,
Ashwin
The item I bought is cheap and it works…
The item I bought is cheap and it works perfectly. Delivery is also quick.
March 31, 2026
PERFECTO
The selling process was stress free, the staff were fantastic. Let's just say u have gained a new customer
April 22, 2026
The PlayStation 2 I ordered was in…
The PlayStation 2 I ordered was in great condition, and it was delivered really quickly
April 11, 2026
Straight forward selling process
Straight forward selling process. Very friendly and helpful staff.
April 22, 2026
Needs clearing payment times
It should be clearer on the website that payments for anything you sell will take 2 days to clear. The description made it sound like you get yr cash straight away.
April 21, 2026
Reply from CeX/Webuy - Australia
Hi Lin,
Thank you for your review.
I understand your concern regarding the payment timelines and how this may not have been clear at the time of your transaction.
The payment time frame is outlined on our website. Once the store processes the transaction, payments made via bank transfer are usually received within 2 working days. If the order is processed on a Friday, Saturday, or Sunday, the payment is expected to arrive by Tuesday or Wednesday at the latest.
You can find the full details here: https://bit.ly/3Qt0YaY
Should you need anything else, please get back to us via email and we will be happy to assist you further.
Regards,
Nikita.
so dirty
after a lot of thought i decided to buy a wii unboxed, it came fully dirty not just on the outside but also inside the system itself with the fan and everything being fully clogged and dirty. i just expected when buying systems second hand you would expect to test and clean them before distributing the to buyers
April 22, 2026
Unprompted review
Reply from CeX/Webuy - Australia
Hi Erin,
Thank you for your review and it is unfortunate that the product didn't meet the expected standards.
Being a second-hand retailer, we ensure that all times are checked and they are given a quick wipe for hygienic reasons. Whilst the items aren't opened during cleaning process, we ensure their presentability for sale is maintained. I would like to extend my apologies for this lapse, and this review has been forwarded as feedback to the respective team.
To assist you further, I have sent an email to your registered email ID requesting additional details. Please reply soon and I will be happy to look into this.
Regards,
Ashwin
Shocking
Like i said. The putchase beforehand was wrong. I was relaced with the right seties s. This was in shocking condition the controller.Came quick this time. Last order was the wrong xbox. This elite 2 controller arrived with the grips peeling off which ive replaced out of my own pocket as it was cheap but in the photo there was no indication of damage.
March 30, 2026
Reply from CeX/Webuy - Australia
Dear Daniel,
Thank you for your review & I'm sorry to learn that the products received by you did not meet your expectations.
Upon reviewing our records, I noticed that the previous order was returned to us by you as unwanted in January 2026, as you preferred to purchase a different console.
Further, please be advised that images on our website are for representation purposes only, and the title is the only true description of the item you would receive.
I see that the controller purchased under the latest order is graded "C"; as such, it may come in poor but fully working condition in accordance with our grading policy - https://tinyurl.com/2aykmenh.
I understand that you chose to replace grips from your end, & this leads me to believe that you preferred to keep this item.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
Purchased Call of Duty Cold War and…
Purchased Call of Duty Cold War and Gears of War. Both were delivered within a couple of days. Unfortunately both games won't install past 13 and 28% respectively. Thankfully when I contacted customer service, they said that I could take them back in store to hopefully get a replacement or refund.
April 14, 2026
Reply from CeX/Webuy - Australia
Hi Darren,
Thank you for your review, and I’m sorry to know that your recent purchases did not go as expected.
In line with our business policy, we inspect games and other optical media to ensure they are in good condition and function properly. It appears that this has been overlooked in your case due to a human error.
To work towards a resolution, as suggested by my colleague, please return the items either to your nearest store or by post to our warehouse using the provided returns label. Further information about our returns process can be found at the following link: https://tinyurl.com/bdd47yvs.
If you would like to discuss this further or need any additional information, please feel free to get back to us on the existing email thread, and I’ll be happy to assist you further.
Regards,
Viraj.
Selling to CeX was quick and easy
Selling to CeX was quick and easy. The online setup was easier than I expected and the staff at the drop off were welcoming and helpful.
April 21, 2026
Thanks for the quick shipping and…
Thanks for the quick shipping and secure packing on this Blu-ray
April 14, 2026
Terrible I ordered a game boy twice on…
Terrible I ordered a game boy twice on line and it both times came not working
April 13, 2026
Reply from CeX/Webuy - Australia
Dear Joseph,
Thank you for your review.
I'm sorry to learn about the unfavourable experience with your recent order and please accept my apologies for the inconvenience caused.
Because we deal in second-hand goods, as a standard process, each product brought to us for sale is thoroughly tested on set parameters to ensure it is in a fully working & saleable condition in line with our grading and testing guidlines as we sell these further with a 5 year warranty. Considering the nature of electronics, faults may occur even after they are bought-in or sold further.
Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.
Upon reviewing our records, I noticed that your order was refunded in line with our return policy and that our customer support team reached out to you via email, sharing an update on the refund.
In case you need any additional help, please feel free to reply to the same email thread & we'll certainly assist you further.
Regards,
Rahul
The phone was in good condition overall…
The phone was in good condition overall but I would've been happy if the scratches were mentioned properly
April 14, 2026
Reply from CeX/Webuy - Australia
Hi Muhammed,
Thank you for your review.
Being in the business of pre-owned goods, the items may come with scratches or visible signs of usage. Based on their overall cosmetic condition along with other factors, they are accordingly graded.
The grade of each item is typically indicated at the end of the product description and may be listed as A, B, or C, depending on availability. Our records show that the device was sold under grade B, therefore, they are likely to have signs of wear & tear on them, however it should function as expected.
In case you are unhappy, it can be returned as unwanted within 8 days via post or to nearby stores and we will be happy to have it processed as per our online returns policy: https://tinyurl.com/8f7j4pbh.
If you require further assistance, please contact us via our support page https://tinyurl.com/2wwz75ew and we will help you out.
Regards,
Ashwin
Very easy to purchase and communication…
Very easy to purchase and communication was very thorough. Buying with confidence has made it so easy.
March 26, 2026
Great experience
We have had several good experiences shopping at Cex.
Fair prices for trade in’s.
Great range of games and products.
Recommend Cex.
February 7, 2026
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