Fantastic company with quick customer service. I bought a life time license for one of their products 3 years ago but after upgrading to a new PC I found that the program I has been using on my old co... See more
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Company details
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AudFree provides the best DRM removal solutions for audios, including Apple Music Converter, Spotify Converter to convert DRM Apple Music, Spotify songs and Audible books to MP3, AAC, WAV, etc. losslessly.
Contact info
adbvfbre, 10000, sgh, United States
- 8497468748
- support@audfree.com
- audfree.com
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Support is non-existant
The program is fine. I have an issue with my subscription and nobody replies to assist me in changing it. Given that there is no method to contact them other than email, I thought I would use this platform. I keep being charged for a product and never receive a response. I hope this review will result in them responding to assist me so I can leave a better review.
Been a user since 2022, it works perfectly
Been a user since 2022. In that time I have not had any issue's, it just works, no problems. There has been some updates, again with no problems. Recently had to contact support and their response was quick and solved my problem, (registration related). Great bit of software for grabing music to HDD
Great service!
I had a wonderful experience with…
I had a wonderful experience with AudFree Support. Mila was extremely helpful and resolved my issue quickly and efficiently. They ensured I received the correct version of the software I needed. Excellent customer service—highly recommend!
Excellent software!
I've used the Spotify software for many years now and have never had any issues with it, its super reliable and high quality. I've also enjoyed excellent support from the customer service team so I highly recommend them!
You can't do anything for free and they…
You can't do anything for free and they don't write it
Fast response
Fast response, quick action and solution. Happy with product and customer support.
I wanted to make a couple of CDs for my…
I wanted to make a couple of CDs for my Dad who has dementia and Alzheimer's. This software allowed me to do just that. First cd worked great, for the second I had to clear the cache in Spotify settings and restart the computer but then it worked fine again. When it came to cancelling my subscription, I had excellent service from the help desk who responded very quickly. I couldn't be happier and it's great to see Dad singing and moving his feet to the music. He can't remember what he did yesterday, but remembers the words to songs from the 50s 🙂
It will stop working on a new PC
It will stop working on a new PC. In less than 12 hours Mila will solve it. Professional and fast work
Great support
I recently had an outstanding experience with AudFree's customer support team. They promptly assisted me in canceling my account and ensured the process was seamless and efficient. I truly appreciate their professionalism and quick response. I highly recommend AudFree for their excellent customer service and user-friendly approach.
Thank you again for your support!
Did not work on new computer
Did not work on new computer. Even on sunday Mila fixed the prob and now audfreetidal works PERFECT !!
Very good stuff and very fast and kind customer service!
Fast and good support
Fast and good support
I had a problem with the licence on a new PC.
The problem was solved by the support-team very fast
Audfree customers support was very…
Audfree customers support was very helpful and polite! Thank you very much!
Great piece of software that works well…
Great piece of software that works well out of the box.
I chose it over others because the sound quality is higher with up to 192khz/ 24 bits. The files at that option are large but the quality is very high.
I was using Tidal GUI but with changes at Tidal that no longer works - so I moved to Audfree and bought the full software rather than the hassle of having a monthly fee.
They say its for life - well we will see how long that actually is, but if it gets past 6 months then its saving me money after that.
Very easy to use follow the 1-2-3 and it works
Very easy to follow the 1-2-3 how to do it, and it just worked, no errors or issues. I did read the tips to understand what the icons do. I really liked AudFree (Windows 10) and it was for a specific need to convert many DRM audio files. Over a day or so.
Canceling my subscription was easy and quick!
I am so happy that I will purchase this again in the future if I have a similar need!
Easy to use and excellent quality…
Easy to use and excellent quality software.
Excellent product
Excellent product, continuous improvements over the several years I've been using it. Support is quick to reply and very helpful. Highly recommended!
The program works perfectly and is easy…
The program works perfectly and is easy to use. I used it so I could transfer my audible books onto my mp3 player. Customer service also answered quickly and were very helpful. 5 Stars!
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