Audfree Reviews 

241
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the software for its incredible speed, overall ease of use, and its wonderful ability to keep music libraries neatly organized across devices. People also deeply appreciate the exceptional customer support, noting that helpful agents respond quickly and efficiently resolve any license or registration questions. However, some customers also noted occasional technical hurdles when using the application. A few users experienced frustrating activation failures, login problems, or unexpected difficulties with specific software versions. These individuals felt that improvements could be made to ensure smoother installation processes and more reliable performance.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that it works as expected and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast replies, prompt issue... See more

Application

Customers had great satisfaction with the application, highlighting that downloads are fast and accurate, and... See more

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with the extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company with quick customer service. I bought a life time license for one of their products 3 years ago but after upgrading to a new PC I found that the program I has been using on my old co... See more

Rated 5 out of 5 stars

Best product and amazing customer service. They respond on customer service within 24 hours and replace and license mistakes (i bought one for pc when i have a mac. Then yesterday i installed the new... See more

Rated 5 out of 5 stars

I ran into a problem with converting files to MP3 and emailed support. They replied very quickly, told me the issue was already known, and fixed it within a few hours with an update. Excellent and sup... See more

Rated 5 out of 5 stars

I LOVE this program and recommend it to everyone! Does exactly what it says on the box! Had an issue when switching computers which was sorted fairly quickly by customer service. Loyal customer. Thank... See more


Company details

Information provided by various external sources

AudFree provides the best DRM removal solutions for audios, including Apple Music Converter, Spotify Converter to convert DRM Apple Music, Spotify songs and Audible books to MP3, AAC, WAV, etc. losslessly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(241)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The support team is very quick!

The support team is very quick and helpful.
However, the app on my Mac is a bit buggy eversince. A while ago it did not work at all (because of an update from Tidal). Now it is basically working, but quite slow because of long delay with 0.0% after completing the file.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

I had a big problem with my Laptop “the…

I had a big problem with my Laptop “the dreaded blue screen of death” My hard drive got fragged !!! Oh no ! I replaced it with a new and better one but all my apps and documents were in oblivion…Very tedious times . I reached out to Audfree for my credentials so I could reinstall my lost apps and it was as smooth as silk . I got an immediate response and was back in business ..Thanks to support@audfree ..excellent work!! 5 stars all the way fantastic service ..thank you 😉

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

Audfree support *****

I recently upgraded my PC and having purchased a lifetime licence back in 2020 for the product found it would not register, sent in a request to support and Mila answered very quickly and sorted the problem out for me in just a few minutes, ace service

June 11, 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service. Was unaware I was signing up to a subscription. No easy way to cancel the subscription and the information in the faq on how to do so is incorrect. Deliberately do this just to scam money out of you through a subscription you don’t want.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

I've been using Audfree since 2019 and…

I've been using Audfree since 2019 and it's working great! The only item I'd change is how to move the license from one computer to a new one, which normally I email their support and their response is quite fast

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

App works Great

App works Great! But an App is only as good as the Support behind the Product.
The Support is Perfekt. Fast, Friendly and very helpful!! I‘ve bought the App a many times and i‘ be never regiertes the purchase!
A Special Thanxx to Mila!!! Great Job!!!
Martin from Germany

February 11, 2024
Unprompted review
Rated 1 out of 5 stars

Nightmare to cancel

Nightmare to cancel, cancelled my monthly contract with them & then get an email out the blue saying I'll be billed for next month. They say contact paddle but they just refer you back. I wouldn't go near this company

February 10, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look