Although we arrived well before our specified time we didn' t wait long. Our options were explained in detail and all our questions patiently answered. We would appreciate a mail confirming the opt... See more
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See what reviewers are saying
Hidden Hearing are absolutely fantastic. My partner and I visit Ros once or twice a year for a hearing test and wax removal. As keen scuba and free divers, ear health is really important to us, and Ro... See more
Today’s visit to the ear care clinic exceeded all my expectations. A big thank you to the receptionist for finding an appointment so quickly — it truly meant a lot. And a very special thank you t... See more
First class experience. The whole process from the consultation, through to fitting my new hearing aids was excellent. Nothing was rushed and everything was explained to make sure I felt comfortable a... See more
4.6
Excellent
127 reviews
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A pleasant and professional experience.
My visit to hidden hearing was a pleasant one. My consultation was professionally carried out and I am happy with the hearing that were recommended. The after care I have received from Victoria has been very friendly and professional.
December 24, 2025
Unprompted review
Highly Recommended
I’ve been lucky enough never to have had trouble with my hearing, but latterly things have become a little muffled, so I made an appointment to get checked out and what a great experience from making the appointment to being seen by Roz for treatment - thank you!
February 25, 2026
Unprompted review
Excellent service
Excellent service - professional, welcoming, informative operating to the highest standards - thoroughly recommend I wouldn’t go anywhere else.
February 21, 2026
They listen to what you say and try to…
They listen to what you say and try to find a solution for you. All the staff are helpful
February 3, 2026
Professional!
Today’s visit to the ear care clinic exceeded all my expectations. A big thank you to the receptionist for finding an appointment so quickly — it truly meant a lot.
And a very special thank you to Roz Clarke for her professional, efficient, and gentle care — for the second time now, and once again absolutely outstanding. My relief and gratitude are beyond words. Thank you for such wonderful care!
February 3, 2026
Unprompted review
Quick and helpful service
January 22, 2026
Cameron was great and understanding
Cameron was great and understanding. Said my hearing had not got any worse. Showed me some “ in the ear “ hearing aids and told me how much I would be paying for a set etc. seemed a decent guy. A1
January 24, 2026
May use AI-assist with repliesRead more
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Hidden Hearing exploited my dying mother
Hidden Hearing in Bournemouth- exploited the failing health of my mother by selling her a £5000 hearing aid not fit for purpose! Finally got it resolved when in hospice, when Victoria reluctantly deigned to visit my dying mother - and made her feelings clear, which is utterly unprofessional inappropriate behaviour. Avoid if at all vunerable
August 8, 2025
Unprompted review
Reply from Audika - Bournemouth 101 Poole Road
Hello
Thank you for taking the time to share your experience, we are very sorry to hear about the distress this situation has caused you and your mother. This is not the level of care, professionalism, or compassion we aim to provide, and we take your feedback very seriously.
We would like to investigate this matter so we can understand exactly what happened and ensure it is addressed properly where necessary. If you would be willing, please get in touch with us directly either by contacting our Customer Services team on 01622 775191 or if you would prefer to email, the address is contact@hiddenhearing.co.uk so we can look into this further.
Once again, we sincerely apologise for the upset caused and we are grateful for the feedback you have provided.
Kind Regards
Hidden Hearing
01622 775191
contact@hiddenhearing.co.uk
Felt pressured into buying expensive…
Felt pressured into buying expensive hearing aids, couldn't use them as unbeknown to me had an ear infection. Probably due to having wax removal procedure. However I was refunded my money straightaway after complaining and returning the aids.
December 3, 2025
Reply from Audika - Bournemouth 101 Poole Road
Hello Cecilia,
Thank you for your review.
We are sorry you were unable to enjoy the experience of wearing the hearing aids following your wax removal at another provider.
We have passed your comments to our Area Management team for feedback and we are pleased you have now received your refund on receipt of the hearing aids.
If you do wish to consider hearing aids in the future, please let us know and we will do our best to ensure you have a good experience.
Kind regards,
Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Does your audiometrist have open ears to learn more?
The young man called Cameron (?) was a trainee, but very easy to communicate with and was open minded regarding the close connection of overclosure of the jaws accompanying the inevitable wearing out dentition with age, and the affect on hearing of the Temporo-Mandibular joint position.
I am a dental Surgeon!
December 6, 2025
Happy consultation.
Consultant I saw was very clear and excellent at asking me questions about my hearing, she explained all about the picture of the inside of my ear and assured me all was well, happy consultation.
December 9, 2025
Very helpful
December 4, 2025
The level of expertise coupled with…
The level of expertise coupled with genuine understanding and customer care.
November 21, 2025
Unprompted review
Treated with courtesy and kindness!
Treated with courtesy and kindness by all members of staff at all times. Nothing too much.
Would be happy to recommend them to all my relatives and friends if ever required.
November 20, 2025
I made an appointment to have my ears…
I made an appointment to have my ears cleared on Wednesday. On getting there I asked to make an appointment re new hearing aids and was given one for that very afternoon.
I was impressed by the expertise of the audiologist and simply astonished to find that I was able to walk out of the shop that day actually wearing the new aids.
November 13, 2025
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