Audika Reviews 

23,028
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,892 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, making interactions pleasant and reassuring. Many people highlight the exceptional service, noting thorough and comprehensive tests, clear explanations, and a complete absence of sales pressure, contributing to a very positive initial experience. The products, such as bespoke hearing aids, are often described as amazing, making a significant positive impact on users' lives. Reviewers consistently appreciate the smooth user experience, from comfortable and patient testing to excellent aftercare and efficient problem resolution, tailored to individual needs.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, with many customers describing it as pleasant,... See more

Product

Customers had positive experiences with the product, particularly praising new hearing aids for their... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with the firm under three different names but the team remains reassuringly the same. The annual test is very thorough and professional and explained easily so you understand any changes.... See more

Rated 5 out of 5 stars

We were seen at our appointment time. Michael, who we first met 3 years ago was still the consultant attending to us. Michael was forthright and professional throughout the consultation and I didn’t e... See more

Rated 5 out of 5 stars

From my first visit right through to purchasing and follow up visits I could not have had better service. The hearing test I received was very thorough in identifying my hearing loss and Ben at t... See more

Rated 5 out of 5 stars

Our appointment with Lily went very well. Lily was very patient with my Aunty who is 87 but also very knowledgeable and able to get my Aunty to listen and concentrate by speaking to her very clearly... See more



Contact info


4.8

Excellent

TrustScore 5 out of 5

23K reviews

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4.8

All reviews

(23,028)

4,607 reviews in the last 12 months

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Rated 5 out of 5 stars

Ben was great

Ben was great, he explained everything really well. My husband and I will definitely be keeping tabs on our hearing with Audika.

July 28, 2026
Rated 3 out of 5 stars

Disgusting treatment

I attended the Shrewsbury branch for earwax removal on July 17th but the audiologist was unable to completely remove the wax from one ear because she said it was too close to the eardrum. I requested a refund- which they offer if they are unable to remove the wax but I have yet to receive it and have had to chase it up again today.
It's now July 30th. Audika Head Office said the refund was processed on July 21st so where is it??
UPDATE I have emailed the Head Office ( again) today and now been told the refund was only processed YESTERDAY 29th July! Obviously they delay refunds so that they make interest on money they owe!
So why did this company lie to me?
Be VERY wary of using them.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Professional Hearing Specialists in Barnstaple.

Many thanks to the two lady receptionists Laura and Sharon for arranging my wife’s initial consultation with Shaun and all the follow up appointments.

Shaun is an absolute gentleman and a true professional at his trade. I had been informed by the NHS that they could do no more to improve my wife’s hearing and maybe a private hearing company could help.

Our neighbours had been given the same advice to go private and were delighted with the service provided by Audika Barnstaple. On their recommendation I approached the Audika team in Barnstaple.

My wife’s hearing was tested professionally by Shaun and on his recommendation we purchased hearing aids that actually improved her hearing so that she can now hear normal speech, and no longer has to have the TV on full volume.

At 83 years young she can now lead a normal life and hear without continually asking people to talk louder and can also have a normal conversation on the telephone.

Thank you to the team at Audika Barnstaple.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend Nick and the team more…

Couldn’t recommend Nick and the team more highly. From the minute I walked in to getting the hearing aids, it was an easy process, well explained, sensitively approached and has made an instant impact to my personal and professional life. Just fantastic!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Firstly the pleasant and welcoming…

Firstly the pleasant and welcoming attitude always received by Linda on reception, Hanna the specialist and even the gentleman who did my wax removal.I will surely not be the only Golden Oldey having difficulty to admit to loss of hearing, but the people mentioned above made it much easier to accept. Thank you

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Audika Haywards Heath

I was with Amplifon which has now become Audika.
I went for my annual review and hearing test at the Haywards Heath office and was seen by Wilson. He was fantastic, friendly and extremely helpful and explained everything to me the way no one had ever done before.
I would highly recommend this company and especially Wilson.

July 28, 2026
Unprompted review

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