Audika Reviews 

22,837
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, making them feel at ease and well-informed throughout their visits. Many highlight the excellent service, noting thorough assessments and efficient processes that are tailored to individual needs. People are particularly satisfied with the product's effectiveness, with many experiencing significant improvements in their hearing and comfort from their new aids. However, some customers also noted issues with aftercare, including delays in aid repairs and problems with associated apps. A few people also felt that trial periods for hearing aids were not offered or that they experienced unexpected sales pressure during their visits.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as friendly,... See more

Service

Users describe positive interactions with service, highlighting the thoroughness, friendliness, and knowledge... See more

User experience

Customers consistently report positive experiences with the user experience, often describing every visit as... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the improved hearing... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the courteous, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with the firm under three different names but the team remains reassuringly the same. The annual test is very thorough and professional and explained easily so you understand any changes.... See more

Rated 5 out of 5 stars

From my first visit right through to purchasing and follow up visits I could not have had better service. The hearing test I received was very thorough in identifying my hearing loss and Ben at t... See more

Rated 5 out of 5 stars

Everything about the experience from the pre assessment through to discharge couldn't fault anyone. All really friendly and helpful. Mr Smith my surgeon was friendly and professional at the sam... See more

Rated 5 out of 5 stars

The safe at Hiden Hearing are so nice and answer any questions you have. Gordon the audiologist is very pleasant and puts you at ease with all the tests he does on your ears if it's the first time, an... See more



Contact info


4.8

Excellent

TrustScore 5 out of 5

23K reviews

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4.8

All reviews

(22,837)

4,828 reviews in the last 12 months

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Rated 5 out of 5 stars

HIP REPLACEMENT…

Everything about the experience from the pre assessment through to discharge couldn't fault anyone.
All really friendly and helpful. Mr Smith my surgeon was friendly and professional at the same time
All nurses and physio great.
Even the cooks go out of their way to help.
Plus the porter who took me safely to the car. Thankyou everyone.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Dee is a miracle person

Dee is a miracle person. She is efficient. Feels very safe and experienced. A joy to come and see her. I wish she was my friend. Uplifting personality. And most of all perfect results every time with no fuss. Highly recommended.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Had my hearing aid's for about 5 weeks…

Had my hearing aid's for about 5 weeks now grainger st newcastle upon tyne NE15JF the service i got off a lady called Nok's was friendy warm welcome i have a few problem's adjusting to them but i had help off the lady and i have told just to come in and she will help me very professional highly recommend

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Audika Maidstone

I visited Audika Maidstone and was given excellent service. The receptionist Caren tried to fix the problem but had to hand it on to Samantha who not only fixed the problem but also checked my ear wax and changed both filters in each hearrig aid. Both membeers of staff were extremely obliging and helpful.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Having had ear problems for many years…

Having had ear problems for many years ,another problems caused me problems. A visit to Wendy Green at the Loughton office soon cleared it. She is always polite and helpful. A credit to the company. Thank you again Wendy. Roger Pell

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Hassan is fantastic!

Hassan has been really helpful, He is very pleasant and easy to get on with. He is very knowledgeable, experienced, trustworthy, patient and understanding (and an attractive man). I highly recommend him, me and my partner walked in today, he was totally deaf and Hassan provided a thorough test diagnosing him precisely and providing the best solution, he was fitted with his new aids straight away and he can now hear me!

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Ana at Audica, Sevenoaks

It is a pleasure to visit the Sevenoaks branch. Everyone is friendly and welcoming. Ana provides good helpful advice and excellent technical support. The whole thing is a credit to your business.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

From my first visit right through to purchasing and follow up visits I could not have had better service.
The hearing test I received was very thorough in identifying my hearing loss and Ben at the Plymouth branch conducted himself in a very professional manner.
At no point was I under any sales pressure.
I purchased a pair of oticon cic aids which were bespoke and fit like a glove.
The difference these have made have been amazing.
Both receptionists, Maria and Jane were also friendly and welcoming.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Michael Riley - is Amazing!

Michael Riley at the Newcastle store is AMAZING! Took my mom there who has been a client for years and Michael is understanding, compassionate and incredibly professional. Without doubt one of the most impressive health professionals I’ve ever met.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Pooja was very pleasant and…

Pooja was very pleasant and professional. I felt comfortable and at ease. Everything was explained to me well and happy with the way my aids were set. Very happy with my experience and aids.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Hearing test - Loughton branch

I had a full hearing test with Nick today, and I couldn't be happier with the service. He was kind, professional, knowledgeable, and made me feel completely at ease throughout the appointment. He explained everything clearly and went above and beyond to help. I really appreciated his care and professionalism, and I'd highly recommend Audika. Thank you, Nick!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

I don’t normally right reviews

I don’t normally right reviews - Hidden Hearing have looked after my dads hearing aids for years which my dad purchased - He know he’s mixed dementia and in a care home - yearly he has a hearing aid inspection - which hidden hearing now ring me to arrange a date and time - they sent Emma to visit dad to test and check over the hearing aids and working correctly - Emma rang me before the visit and on the day to confirm the appointment - she also helped me to order the correct size dome's via the internet - would highly recommend the Stafford branch and Emma was highly professional and very caring with my dad - 5 star review -

July 6, 2026
Unprompted review
Rated 2 out of 5 stars

Bit of a let down…

Although I was pleased with the service offered and the ease of getting appointments, I feel let down over ongoing issues regarding the hearing aid set-up. Noteably the downloaded App which is failing on a daily bases, to which Amplifon, have failed to rectify. Not what you expect when spending £4000.

July 8, 2026
Unprompted review
Audika logo

Reply from Audika

Good morning, Mr Mobsby,
Thank you for taking the time to share your feedback. We are delighted to hear that you have been pleased with the ease of booking appointments. However, we are sorry to learn that you have been having ongoing issues with the App.
A member of our Customer Services Team will reach out to you today to assist further.
If we are unable to contact you I would be grateful if you could contact our Customer Services team who will be happy to help.

Kind Regards,
Customer Services
Audika Hearing Care Ltd
0800 740 8796 / 01622 77519
contact@audika.co.uk

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