Well, the salespeople were helpful beyond what I had reason to expect. A tuner that I had bought some 8 years ago, I suspected was faulty was checked and the fault identified as low batteries on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent from initial enquiry to purchase. Booked appointment to try out different speakers - easy and hassle free. On arrival - room was all setup and other speaker options had been also made av... See more
Company replied
I have been buying my hi-fi, home cinema from Audio T for many years. The level of expertise in respect of product knowledge is excellent. The after sale installation is an important part of any purch... See more
Company replied
I have been a customer of Audio T in Cheltenham. and John in particular, and have always received good, impartial advice on Hi-Fi matters for decades. He helped me, this time, in recommending an effec... See more
Company replied
Company details
- Hi-fi shop
- Audio Visual Consultant
- Audio Visual Equipment Repair Service
- Audio Visual Equipment Supplier
- Home Cinema Installation
- Home Audio Store
About Audio T
Written by the company
Audio T - The UK's Oldest Independent Specialist Hi-Fi Retailer - EST. 1966
Audio T is the UK’s largest independent specialist retailer of Hi-Fi and Home Cinema, with eleven brick & mortar stores across England and Wales. Founded in 1966, we offer over 50 years' worth of experience and expertise. Run by four hands-on directors, and with our stores manned by passionate staff with a love of music and film, Audio T is the perfect Hi-Fi & Home Cinema shopping solution for enthusiasts looking for an honest and unbiased opinion.
Contact Us Store Locator
Clearance eClub Newsletter
Music at Home About Us
Be sure to follow us on social media -
Facebook Instagram Twitter
Audio T - Organisers of
The Bristol Hi-Fi Show
The UK's largest and longest running Hi-Fi & Home Cinema Trade Show.
Be sure to follow The Bristol Hi-Fi on social media -
Facebook Instagram Twitter
Our Price Promise
Best Kit. Best Prices
If you find a better price, be sure to contact us or visit your local store.
Contact info
United Kingdom
- info@audio-t.co.uk
- audiot.co.uk
Join our eClub Newsletter and Save!
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Audio T
Hi Lee, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Tiago. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
What a difference the new amp and speakers set make
What a difference the new amp and speakers make 👌👌 Nic( manager) recommendations were installed in our room and gave powerful crisp sound from our
Vinyl. Really impressed that the recommendation was tailored to size and style of room. Highly recommend Audio T, great to be able to trust Nic and his staff with their incredible knowledge
May 14, 2026
Reply from Audio T
Hi Mark, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Very helpful and patient staff.
Very helpful and patient staff.
Happy to let me try various options before making a final decision.
April 7, 2026
Reply from Audio T
Hi Paul, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Tiago. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Expert customer service
Expert customer service, expert advice all without a hint of snobbery.
May 13, 2026
Reply from Audio T
Hi There, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Paul, Jake, Adrian & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Great service and very helpful staff
Great service and very helpful staff. The audio quality is excellent and I’m very happy with my purchase.
May 13, 2026
Reply from Audio T
Hi Tomasz, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Portsmouth store. We'll be sure to pass on your thanks to Luke, Alan & Stephen. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Stop buying junk on the internet support audio t
Chap that served me was spot on, great advice that was true to his word.
Excellent purchase and a great price, have been a customer since the 80’s and hope they continue to stay the distance in this uncertain retail world, buying hifi could never work for me by internet.
May 13, 2026
Reply from Audio T
Hi There, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Manager beware!
The equipment I bought was excellent, as was Ade the assistant who I have dealt with before. However the man I suspect is the manager has a real condescending attitude to anyone who doesn’t know the ins and outs of hifi equipment. I know the type of sound I like and I go to a specialist retailer to be guided which Ade does magnificently, but I have to say, if it was just with this other man, I would have gone elsewhere!
May 12, 2026
Reply from Audio T
Hi Trevor, thank you for taking the time to leave us a review.
We’re really pleased to hear that you were happy with the equipment and that Ade once again looked after you so well. At the same time, we’re genuinely sorry to hear that another part of your visit left you feeling talked down to or uncomfortable. That’s not the experience we want anyone to have when visiting one of our stores, especially when coming to us for advice and guidance.
We really do appreciate you sharing such honest feedback, and your comments will be taken on board internally. If there’s anything else you’d like to discuss, please feel free to contact me at marketing@audio-t.co.uk
All the best,
Brad Tyler (Head of Marketing - Audio T)
Great Service
They want to do the best that they can for customers.
Justin at Audio T Bristol was very helpful when I ran into an issue.
May 13, 2026
Reply from Audio T
Hi Mark, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Bristol store. We'll be sure to pass on your thanks to Max, Justin & Paul. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
As usual the advice was professional…
As usual the advice was professional and delivered in a friendly and efficient manner. The Rega speakers are very good when performing on a variety of different styles of music. Thank you Audio T for once again providing your usual excellent service.
May 12, 2026
Reply from Audio T
Hi Allan, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Manchester store. We'll be sure to pass on your thanks to Dave, Munir & Thomas. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Reply from Audio T
Hi There, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Paul, Jake, Adrian & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Gold Service
Both Andy and John are true gentlemen, very knowledgable and understood my hi fi requirements with ease. They sold me what I wanted and not what they wanted to sell. It was a very enjoyable and pleasurable experience, keep the good work going lads. I won’t leave it another 30 years before I return for my next purchase. Excellent service.
April 30, 2026
Reply from Audio T
Hi Stephen, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Great service, well worth a listening session
Great service from Chandlers Ford team, particularly Tiago. Nice to deal with somebody helpful, enthusiastic, knowledgeable and professional. No pressure sales, great selection of kit, and excellent communication for collection. Well worth a listening trial and very happy with my purchase (Reva turntable), exchange unit sorted without any fuss. Thank you.
May 8, 2026
Reply from Audio T
Hi Nick, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Tiago. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Excellent personal service
Excellent personal service. Seek to understand needs and budget. Don't try and lead you. Keep you informed. Reading store in an excellent location.
May 9, 2026
Reply from Audio T
Hi Jeff, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Reading store. We'll be sure to pass on your thanks to Gareth, Rishi & Dan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Staff were very helpful as usual and…
Staff were very helpful as usual and the home audition of the speakers was extremely useful and revealing
Thanks once again
April 30, 2026
Reply from Audio T
Hi Chris, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Tiago. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Very good coms after order.
Very good communication after an order mixup and delivery was on time. My local branch in Brighton has always been excellent.
May 7, 2026
Reply from Audio T
Hi Steven, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Paul, Jake, Adrian & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Excellent service
As always, I have received excellent service from the team in Portsmouth and would be happy to recommend Luke, Alan and Stephen to anyone looking for quality hi fi and friendly advice.
April 29, 2026
Reply from Audio T
Hi Mark, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Portsmouth store. We'll be sure to pass on your thanks to Luke, Alan & Stephen. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Reply from Audio T
Hi Matthew, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Linn Keel Upgrade
Excellent customer service from Tony and the team. Turnable sounding fantastic.
April 25, 2026
Reply from Audio T
Hi Vince, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Bristol store. We'll be sure to pass on your thanks to Max, Justin & Paul. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Great products, advice and service
I was delighted with the help, advice and knowledge of the Audio T staff at their Portsmouth branch.
I arranged an audition of some Spendor speakers and Alan Thomson, Sales, was extremely helpful and dare I say tolerant of my ramblings, I’m an 84-year-old who well remembers the original ‘sound of vinyl’ and would like to emulate it.
He asked what amplifier and other equipment I am currently using, what music genres I like and generally what I am looking for in upgrading.
Alan set up the demo and explained what amplification and streamer he was using which was a reasonably close approximation of mine.
After much listening and discussion, I made my choice and asked if I could have a home demonstration. He readily agreed and helped load the speakers into my car.
I had the speakers on demo for 3 or 4 days and decided to order a pair. I was able to keep the demo speakers for a further two weeks until my new speakers were delivered by Alan, who then helped me set them up.
I was very impressed with Audio T and in particular with the services of Alan.
It’s been over 40 years since I have used Audio T, well, it was Hampshire Audio in Chandlers Ford back then. I’ll certainly use them again as I explore improved amplification and streamer options.
Excellent service, great advice and friendly sales team.
Highly recommended.
March 31, 2026
Reply from Audio T
Hi Michael, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Portsmouth store. We'll be sure to pass on your thanks to Luke, Alan & Stephen. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Always excellent products and service
Always excellent products and service. Minor issue with a cable sorted immediately. Great turntable, set up instore . Proper personalised advice.
April 24, 2026
Reply from Audio T
Hi Julian, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.