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Audio T Reviews 

2,587
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 713 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, friendly demeanor, and professional approach, often providing impartial advice without any pressure. Many people highlight the excellent service, noting a hassle-free and supportive environment that makes interactions pleasant and productive. Consumers particularly appreciate the comprehensive support, including valuable home demonstrations and expert setup, which ensures they select the perfect products for their specific needs. This personalized approach often leads to significantly improved sound quality and a highly satisfying overall user experience with their purchases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Service

Consumers find service to be positive, consistently reporting excellent and friendly service, often... See more

Product

Customers consistently note positive experiences with product, often praising the excellent advice and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional help and advice... See more

User experience

Customers had positive experiences with user experience, describing it as wonderful from start to finish and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well, the salespeople were helpful beyond what I had reason to expect. A tuner that I had bought some 8 years ago, I suspected was faulty was checked and the fault identified as low batteries on... See more

Company replied

Rated 5 out of 5 stars

Excellent from initial enquiry to purchase. Booked appointment to try out different speakers - easy and hassle free. On arrival - room was all setup and other speaker options had been also made av... See more

Company replied

Rated 5 out of 5 stars

I have been buying my hi-fi, home cinema from Audio T for many years. The level of expertise in respect of product knowledge is excellent. The after sale installation is an important part of any purch... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Audio T in Cheltenham. and John in particular, and have always received good, impartial advice on Hi-Fi matters for decades. He helped me, this time, in recommending an effec... See more

Company replied



Company details

  1. Hi-fi shop
  2. Audio Visual Consultant
  3. Audio Visual Equipment Repair Service
  4. Audio Visual Equipment Supplier
  5. Home Cinema Installation
  6. Home Audio Store

About Audio T

Written by the company

Audio T - The UK's Oldest Independent Specialist Hi-Fi Retailer - EST. 1966

Audio T is the UK’s largest independent specialist retailer of Hi-Fi and Home Cinema, with eleven brick & mortar stores across England and Wales. Founded in 1966, we offer over 50 years' worth of experience and expertise. Run by four hands-on directors, and with our stores manned by passionate staff with a love of music and film, Audio T is the perfect Hi-Fi & Home Cinema shopping solution for enthusiasts looking for an honest and unbiased opinion.


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Audio T - Organisers of 
The Bristol Hi-Fi Show

The UK's largest and longest running Hi-Fi & Home Cinema Trade Show.


The Bristol Hi-Fi Show


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Our Price Promise

Best Kit. Best Prices

Best Kit. Best Prices
At Audio T, our commitment to customer satisfaction is unwavering, which is why we offer The Audio T Price Promise. This commitment provides you with the assurance that when you shop with us, you will not only receive exceptional service but also unbeatable value for your money. We understand the importance of finding the perfect Hi-Fi & Home Cinema equipment within your budget, and our knowledgeable and friendly team is dedicated to helping you make informed decisions. With The Audio T Price Promise, you can purchase with confidence, knowing that we will always strive to deliver the best service and value for your hard-earned money.

If you find a better price, be sure to contact us or visit your local store.

Contact info

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4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,587)

711 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great information

Great Service

April 16, 2026
Audio T logo

Reply from Audio T

Hi Ian, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Tiago. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Awesome service

Best price. Kept me up-to-date on progress of order. Received my order as soon as humanly possible. Thanks Nic at Audio T Swansea.

April 16, 2026
Audio T logo

Reply from Audio T

Hi Lee, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Always a friendly welcome

The team all have time to listen to the customer as well as the music, offer sound advice; always a friendly welcome.

April 16, 2026
Audio T logo

Reply from Audio T

Hi Mark, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Tiago. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 4 out of 5 stars

Quickly matched a great solution to my needs without trying to upsell

The staff were very attentive to my specific needs and did not waste time trying to sell me anything I didn’t need; they were able to identify very quickly the right solution for my needs

April 9, 2026
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Reply from Audio T

Hi Steve, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cheltenham store, but it would be useful for us to know what we can do in future to make your experience a 5-star one. We'll be sure to pass on your thanks to Jon, Farid & Andy. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Perfect way to choose your ultimate speakers...

Relaxed demo with the three different speakers I had short listed. Andy was happy for me to set up with my amps and source for the demo. He then arranged a weekend loan of the ATC SCM 19s that I was interested in. Can't fault their service. Bought the ATCs with stands and can't be happier.

March 27, 2026
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Reply from Audio T

Hi Phil, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Spit on

Completely understood the objective and suggested a perfect solution

April 16, 2026
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Reply from Audio T

Hi Alan, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Paul, Jake, Adrian & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Andy went above and beyond as always

Andy went above and beyond as always

April 16, 2026
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Reply from Audio T

Hi Karl, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Great service

Great service, knew what I wanted and didn't try to up sell! Great team, great service!

April 16, 2026
Audio T logo

Reply from Audio T

Hi Steve, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Portsmouth store. We'll be sure to pass on your thanks to Luke, Alan & Stephen. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Audio t Manchester.

The staff at Audio t Manchester were very helpful, helping me identify a noise issue on my new hifi equipment, give me ideas on how to solve the problem.

April 9, 2026
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Reply from Audio T

Hi Peter, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Manchester store. We'll be sure to pass on your thanks to Dave, Munir & Thomas. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Excellent Customer Service

Quick delivery, exactly as described, call from the store to confirm dispatch and expected delivery date.

April 16, 2026
Audio T logo

Reply from Audio T

Hi Colette, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Manchester store. We'll be sure to pass on your thanks to Dave, Munir & Thomas. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Excellent service

Great service and products

April 16, 2026
Audio T logo

Reply from Audio T

Hi John, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Manchester store. We'll be sure to pass on your thanks to Dave, Munir & Thomas. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I went to Audio T in Reading as I was having problems with my turntable. They diagnosed the fault, supplied and fitted a new cartridge and did a mini-service on the turntable on the spot, all for the RRP of the cartridge- unbelievable service!

April 15, 2026
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Reply from Audio T

Hi Derek, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Reading store. We'll be sure to pass on your thanks to Gareth, Rishi & Dan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Dealt with the shop for many years

Dealt with the shop for many years. Excellent staff /service. Have recommended to friends in the past.

April 14, 2026
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Reply from Audio T

Hi Philip, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Excellent customer focus

Excellent customer focus
Could not have asked for a better service

April 10, 2026
Audio T logo

Reply from Audio T

Hi Alan, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Portsmouth store. We'll be sure to pass on your thanks to Luke, Alan & Stephen. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Professional

Professional, knowledgeable and friendly staff

April 4, 2026
Audio T logo

Reply from Audio T

Hi Jeff, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Manchester store. We'll be sure to pass on your thanks to Dave, Munir & Thomas. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars
Audio T logo

Reply from Audio T

Hi Nicholas, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Audio T has been my go to HiFi retailer…

Audio T has been my go to HiFi retailer for many years and for good reason; expert advice, friendly staff and the ability to home demo

April 3, 2026
Audio T logo

Reply from Audio T

Hi Andrew, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cheltenham store. We'll be sure to pass on your thanks to Jon, Farid & Andy. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Swansea Branch - Top Team

I visited the Swansea branch whilst I was in holiday in Gower. The staff were all very friendly and helpful even though I didn’t have a specific reason for visiting or purchasing anything. I had a demo of their Hegel 400/ATC system and was very impressed for a one box solution (my reference, my system is a Naim 300 with Dali Epikore Speakers). The Hegel was very good for a one box solution.
I ended up purchasing a WiiM smart speaker (with display) which I am very pleased with and it got a lit of use in the holiday cottage.
Thoroughly recommend the Swansea branch - thanks guys!

April 10, 2026
Audio T logo

Reply from Audio T

Hi Ian, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars
Audio T logo

Reply from Audio T

Hi Alun, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Got the Rega nd 7to go on my p3 sounds…

Got the Rega nd 7to go on my p3 sounds absolutely brilliant l always go to the shop in Brighton. Wouldn’t go anywhere else for my hi fi I would give 10 stars if I could

April 10, 2026
Audio T logo

Reply from Audio T

Hi Lee, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Paul, Jake, Adrian & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

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