Aunt Betty Reviews 

I haven't yet travelled on these tickets but I am already wishing I had not booked through aunt Betty. There was no indication when booking that I was getting anything other than normal tickets through the airlines shown, but after booking the usual options available are not there and everything has to be conducted through the aunt Betty live chat function which is extremely glitchy and has incredibly long wait times of over an hour before you can begin to speak to someone. It appears as though the usual baggage rules for the airlines do not apply to these tickets - I am planning to bring sporting equipment which would be allowed with these airlines but seems like it might not be with these tickets. Just pay a little extra and book through the airline!

*Update*
Interestingly I received the below reply to my review before receiving any reply to my requests through the manage my booking function. Will continue to update this review as I work my way through these issues! I have provided the requested details.

The site wasn't accepting my credit card and wanted to increase the prices. so I had to end up re-doing everything multiple times and it kept increasing the prices each time. felt more like a scam than a travel booking site.

I think Aunt Betty may be a good company if you just want to book a flight.
However I paid extra to reserve seats on my flights between New Zealand and England.
At check-in I was informed that no seats had been reserved for me. This is so totally not good enough. On a long flight where you sit can make all the difference. I ended up in a seat right by the toilet it was not an experience I would ever have chosen for myself. I cannot believe that the service I paid for was not extended to me. If you offer something you deliver it, if you're not able to deliver it you don't offer it and you definitely don't charge for it!

I've used Aunt Betty a few times now. It's reliable, easy, and best of all, super budget friendly!! Will use them again for sure.

ABY35389478 is my reference number Bev I hope you can help to clear thing up

Firstly I’ve sent 4 emails , they have never responded , I’ve rung them and they hang up rather than try and fix the issue rather deal with the issue.
I paid $536 for my wife and my supposedly better seating . The seats we have are up the front of the plane but are just normal economy seats . They seem to be waiting us out and not deal with us.
I could never recommend this supposed subsidiary of Flight centre the only reason I used them in the first place .

Easy to navigate the website
I have booked before with Aunty Betty
Usually better prices

Quick and simple process to book the tickets.

I bought the tickets Eazy .faster and efficiently .excellent customer service staff but waiting the phone call time too long almost 45 minutes.

Compared to other booking agents, the offer is clearer with no hidden extras. This site doesn't hit you with endless add ons. Since booking the comms has been timely and clear. One of the best out there.

Your booking system not a friendly system to use specially when you go to the payment option last stip & a prompt message saying an error happened when we tried to finalised your itinerary please try again later?
Pls try again later??? Happened couple of time & when I call ur customer number after 40 minutes waiting , I been asked to try again tomorrow? Happened with me personally , with my friend & finally when I helped my friend to Issue his ticket?
Also when I applied the promotion code send to me the system accepted and when I tried to submitted my payment I wasn’t able till I removed the code, then the payment went through? Not a good system at all.
We had raised this issue before with your staff & not sorted out till now? Hope u can sorted out & hope you can send me the value for my promotion code I wasn’t able to used. It?

As per Aunt betty respond received ,unless I submit my payment I will never receive ABY reference to provided to your customer office to get a help about my booking???

Easy and quick.

Ease of multi city booking and best price

An easy system to use, with competitive prices.
Will definitely use this site again.

The booking was easy. No assistance needed. Multi city business class booked for four people. I was disappointed that after booking lounge acces and seat selection for the whole journey was going to be over $1000:per person. Auntbetty did NOT show us that the tickets offered for Etihad were lowest and unbundled from the usual biz class inclusions.

Smooth booking process and competitive prices

One of the worst customer service experiences I’ve ever had. I called today to cancel my flight, and the representative I spoke with was extremely arrogant and rude. He showed no interest in helping me or answering my questions. Instead of making the process easier, he made it frustrating and stressful. It was a complete waste of my time and energy. I expected much better customer service.

Easy to navigate site. Easy to book.
Price good

Very good and easy to navigate

We booked a return trip to Europe on China Southern Airlines using Aunt Betty. We selected our seats and paid the extra fees. Aunt Betty did not advise the airline of our seat selection, which required a visit to the airline service desk at 5 different airports to obtain a boarding pass. Very stressful and time consuming. When we told Aunt Betty only a partial refund of the fees was offered.