Overall, the website needs some improvements. The chat often freezes or lags, and sometimes the entire website becomes unresponsive. Another issue is the message input field. At times, the bott... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used the site now for about 10 years. The good thing with the site is that we have eventually always found an au pair through it, eventually. The bad thing is that it lacks competition. For thi... See more
Company replied
I echo some of the other reviews. We’ve been looking for an au pair for several months on aupairworld.com now but to no avail. I’ve probably contacted more than 200 potential au pairs and have investe... See more
Company replied
The webpage is the worst. The whole development team should look really deep in to the mirror and think about how it is possible that they can make every single change more worse and after tha... See more
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Company details
Written by the company
AuPairWorld is the largest and most popular platform for au pairing on the internet. It brings together host families and au pairs from around the world who want to make contact with each other and organize an au pair stay together. Typically, approximately 30,000 au pairs and 12,000 families are actively searching on the platform with the aim of matching with each other. To support these matching services, AuPairWorld provides detailed, up-to-date information about au pairing regulations and arrangements in 22 popular au pairing countries. AuPairWorld also maintains an active community presence on social media to help newcomers learn about au pairing as a uniquely beneficial form of intergenerational cultural exchange. Au pairs use the platform free of charge, while host families purchase a Premium membership in order to be able to make direct contact with the au pairs registered on the platform. AuPairWorld has been in operation for 25 years and served more than 4.5 million people in this time.
Contact info
Friedrich-Ebert-Str. 10, 34117, Kassel, Germany
- marketing@aupairworld.com
- aupairworld.com
3.2
Average
157 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The best experience of my life 🤍
AuPairWorld turned my au pair dream into reality!
The platform is safe, professional, and works with proper contracts, which made me feel fully secure! I loved that it connects so many countries and cultures in one place.
If you’re looking for an unforgettable experience : choose AuPairWorld, you won’t regret 🧡
September 29, 2024
Unprompted review
Reply from AuPairWorld
Hi France,
Thank you so much for sharing your experience here and on our social channels! 🤍 It’s amazing to hear how AuPairWorld became the bridge to your dream adventure, connecting you with new cultures and experiences in a way that felt safe and secure. Stories like yours are exactly why we love what we do.
Best wishes,
The AuPairWorld Team
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My Experience with AuPair World
Being an au pair through AuPair World has truly been an incredible experience for me. The platform is very easy to use and made it simple to connect with a wonderful host family where I’ve felt really welcomed. I’ve learned a lot, enjoyed every moment, and without a doubt, I would repeat the experience again🧡
January 12, 2025
Unprompted review
Reply from AuPairWorld
Hi Claudia,
Thank you for taking the time to share your story! It’s so rewarding to hear how positively your au pair experience has shaped your journey. Knowing that the platform helped you find a family where you truly felt at home makes all our efforts worthwhile. 🧡
Wishing you many more memorable moments ahead!
Warmly,
The AuPairWorld Team
I started to look for a host family in…
I started to look for a host family in different countries by November 2024 and by December already had found the perfect one for me and started the visa request. I like the AuPair site cause is practical and easy to use, knowing what I wanted and my priorities it was pretty easy to say no to many families for finally say yes to the right one
April 12, 2025
Unprompted review
Reply from AuPairWorld
Dear Paola,
Thank you for sharing your experience! It’s wonderful to hear that AuPairWorld made it easy for you to connect with your perfect host family 🧡
Wishing you the best in your next adventures,
AuPairWorld Team
The BEST experience
Worked with my family for about 3 months, and AuPairWorld was the perfect agency to work with. The profile was easy to make, the website was simple to follow, and overall just a smooth ride! I wouldn’t have met my family without them, so I am SO grateful for AuPairWorld. Truly!! I can’t imagine life without my host family, and AuPairWorld is the reason!
September 8, 2025
Unprompted review
Reply from AuPairWorld
Dear Teresa,
Thank you for sharing your experience! It’s wonderful to hear that AuPairWorld made it easy for you to connect with your host family and that your three months together were so meaningful. 🧡 Knowing that we could help bring you and your family together truly makes our work worthwhile.
Wishing you many more unforgettable memories ahead!
AuPairWorld Team
I would highly recommend aupair world
I would highly recommend aupair world. Not only has it helped me to find an amazing host family but it also helped my parents to find 5 aupairs.
In my experience finding a host family was incredibly easy thanks to their website. It recommended me to a lot of families and I was able to search for other families out of the easy find ones. Eventually I found the perfect host family and spent a beautiful summer in Italy.
August 31, 2025
Unprompted review
Reply from AuPairWorld
Dear Ana,
Thank you so much for sharing your story! We’re so happy to hear you found your perfect host family and had a wonderful summer in Italy. It’s also amazing that AuPairWorld could help your parents find five au pairs — that’s quite the success! 🧡
Best wishes,
AuPairWorld Team
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Good website and opportunity to find your match
I never really had any problems with the team or the website. It was good described what to do so that everyone can do it on their own. I never really had contact with one of the team but in my opinion that wasn’t necessary. One thing that wasn’t that nice were the messages. Sometimes they didn’t show new messages or already put them on read. But ortherwise it‘s a very good website to find your match :)
August 28, 2025
Unprompted review
Reply from AuPairWorld
Dear Linda,
Thank you for your feedback and for sharing your experience! We’re happy to hear that you found the platform clear and easy to use, and that it helped you on your journey to find your match. 🧡
We also appreciate you mentioning the issue with messages not displaying correctly. Feedback like yours helps us improve the platform further, and we’ll make sure to pass this along to our team.
Wishing you all the best for your future adventures!
AuPairWorld Team
Very bad they don't give you clearly…
Very bad they don't give you clearly reasons why they don't accept your profile it seems they don't accept aupair from certain countries and they don't want to cancels that on their site very bad very bad I can rate it 0 reviews
August 18, 2025
Unprompted review
Reply from AuPairWorld
Hello Chioma,
We are sorry that your application has not been successful, and we understand your position on this matter. There can be many reasons why profiles are not accepted, for example there may not be a clear visa path for the destination country.
We suggest that you check whether it's possible to search for a host family on another platform or to organise an au pair stay on some other basis, perhaps with an individual agency.
We apologize for not being able to offer a favorable response, but we genuinely wish for your future endeavors to thrive and succeed.
If you have any other questions, feel free to contact us directly at support@aupairworld.com.
Best regards,
AuPairWorld Team
Options are very limited
It was much better before the update, now profiles you can see and contact is very limited. You can only see the profiles if they have choosen your country as an option. And their reason is "families are getting spam messages" Then how about simply banning these users? My country may not be the prior choose of the host family but that doesn't mean we can't be a good match.
August 17, 2025
Unprompted review
Reply from AuPairWorld
Dear Lin,
Thank you for your feedback. Of course, au pairs from any country can be amazing! At the same time, every host family and au pair is free to have their own preferences — for example, some families may prefer au pairs from certain countries due to visa requirements or because they’re looking for native speakers of a specific language.
EasyFind is designed to help you connect with host families who have selected your country and preferences, so you’re matched with families where both sides are actively looking for what the other offers. This ensures that the connections you see are genuinely compatible, even if it means you won’t see every possible profile.
We’re always open to feedback from our users. This update was made based on input we received, but we will continue to listen to all of our users to make sure the platform works as best as possible for everyone. 🧡
Best regards,
AuPairWorld Team
My experience was simply wonderful
My experience was simply wonderful. The Au Pair World website helped me with all my questions and guided me. I was taking care of a 2–4-month-old baby in France, and the family won my heart — and I won theirs too! Also, whenever I had a question or anything like that, Au Pair World was there to support me. Besides, their website is super simple and intuitive. Thank you for everything!
August 7, 2025
Reply from AuPairWorld
Dear Rut,
Thank you so much for sharing your beautiful experience!
It’s wonderful to hear how well things went with your host family in France and that our website could support you along the way.
Stories like yours are exactly why we do what we do, and we’re so happy you felt guided and supported throughout.
Wishing you all the best for the future! 🧡
AuPairWorld Team
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I found the perfect host family
I found the perfect host family with this Plattform. It's super easy to use and modern.
August 9, 2025
Unprompted review
Reply from AuPairWorld
Dear Marie,
We’re so glad to hear you found your perfect host family! Thanks for your kind words, it’s great to know you found the platform easy to use and helpful.
Warm regards,
AuPairWorld Team
Best Experience Ever!
Au pair world was such an easy and seamless experience. I put in the exact criteria I wanted in a host family and they matched me to so many families I was able to connect with. They led me to the best family I could have asked for!
August 31, 2024
Unprompted review
Reply from AuPairWorld
Dear Emma,
Thank you so much for sharing your experience! We’re thrilled to hear that AuPairWorld helped you find exactly the right host family and made the whole process smooth and easy. It’s wonderful to know you connected with the family of your dreams! 🧡
Best wishes,
AuPairWorld Team
Met my dream family in Australia!
Got connected to my dream family over aupairworld! Was only suppose to be there for 5.5 months but ended up extending my stay to 10 months and it was the best experience of my life!
August 15, 2025
Unprompted review
Reply from AuPairWorld
Dear Kayla,
That sounds incredible! We love hearing that AuPairWorld helped you connect with your dream family in Australia. Extending your stay from 5 months to almost a year says it all, what an amazing experience to look back on. Thanks a lot for sharing your story with us!
All the best,
AuPairWorld Team
Why my profil cannot accept
Why . My profil always cannot accept . Please give me opurtunity for meet new host family for me .i want to explore Europe country please
August 14, 2025
Unprompted review
Reply from AuPairWorld
Hello,
We are sorry that your application has not been successful, and we understand your position on this matter. There can be many reasons why profiles are not accepted, for example there may not be a clear visa path for the destination country.
We suggest that you check whether it's possible to search for a host family on another platform or to organise an au pair stay on some other basis, perhaps with an individual agency.
We apologize for not being able to offer a favorable response, but we genuinely wish for your future endeavors to thrive and succeed.
If you have any other questions, feel free to contact us directly at support@aupairworld.com.
Best regards,
AuPairWorld Team
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Super recommended!!
Been working as an aupair with my actual host family here in Spain for over 3 weeks now!
AuPairWorld is a very useful website to connect aupairs with host families!
All of the information on the contracts, visa and insurance for most of the countries were super useful!
I wish there were more info on other countries, since at the moment there's only the most popular destinations like UK, Spain, France, Australia etc...
Super super recommended though! I found my family after just a week!
August 13, 2025
Unprompted review
Reply from AuPairWorld
Thanks so much for your lovely review! We’re really happy to hear you found your host family so quickly and that things are going well in Spain. It’s great to know the info on contracts, visas and insurance helped you along the way.
And thank you as well for the feedback about more countries, that’s definitely something we’ll keep working on.
We wish you a fantastic au pair experience with your host family!
Warm regards,
AuPairWorld Team
3 times thank you!
I have used AuPairWorld for all my au pair experiences — in Germany, Luxembourg, and Italy — and I couldn’t be happier with it. It’s a trustworthy platform for both sides, and I can honestly say it changed my life, giving me experiences, friendships, and opportunities I would never have had otherwise. They even supported me in publishing my book about my first experience in Germany. Leaving this review is the least I can do to show my appreciation. Thank you!
October 11, 2024
Unprompted review
Reply from AuPairWorld
Hi Ana Paula,
Thank you so much for your wonderful review, and for trusting AuPairWorld not just once, but three times! We’re thrilled to hear that your experiences in Germany, Luxembourg, and Italy have been so positive, and it means a lot to know our platform played a role in creating those opportunities, friendships, and memories.
It was a real pleasure to support you with your book Diário de Au Pair, and we’re proud to see your au pair journey inspire others.
We wish you all the best for your next adventures — and thank you again for being part of the AuPairWorld community!
Best wishes,
AuPairWorld Team
I paid to become a premium member - useless website
I’ve paid to become a premium member, but I cannot amend my profile to be able to find an au pair. Despite making contact three times? I have had no response.
I have tried to use my laptop and my iphone.
Useless website.
Also overall last time I used this website a few years ago, there were so many issues with the messaging service.
Waste of valuable time when I am already time poor.
August 7, 2025
Unprompted review
Reply from AuPairWorld
Dear Nadia
Thank you for your feedback, and we apologize for any inconvenience caused. Our support team has already reached out to you via email—please check your inbox or possibly your spam folder. If you would like a refund, simply reply to the email, and we will process it promptly.
Nonetheless, we are ready to help you identify and resolve the technical issue. We recommend trying different browsers or devices to see if the issue persists and letting us know the outcome so we can assist you further.
Please let us know how you would like to proceed.
If you have any other questions or need assistance, feel free to contact us directly at support@aupairworld.com.
Kind regards,
AuPairWorld Team
We would not recommend AuPairWorld at…
We would not recommend AuPairWorld at…
Our au pair from Spain only stayed for one day and could handled the most basic chore foe one day. This is after i paid money to register on the site, paid for her flight into the uk and taxi to and from airport. WHAT A RIP OFF!!!!
August 4, 2025
Unprompted review
Reply from AuPairWorld
Dear Tolu,
We’re sorry to hear about your disappointing experience. We’d like to clarify that AuPairWorld is a self-service matching platform where host families and au pairs choose each other directly. We are not an agency and do not arrange contracts, travel, or employment.
Because arrangements—including responsibilities and agreements—are made directly between families and au pairs, we always recommend open and detailed communication beforehand, including checking previous experience and asking for references to help ensure a good match. Please note that we do not recommend host families pay the travel costs of au pairs, as au pairs are generally responsible for their own travel expenses.
That said, we’re always here to support our users with advice and guidance, and to help mediate if any issues come up. If you’d like to discuss this further or need assistance, please don’t hesitate to reach out to our support team at support@aupairworld.com.
If you believe a user has not acted in good faith, you’re also welcome to submit a complaint, and we will review the situation carefully.
Best wishes,
AuPairWorld Team
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Updated Review: Issue Resolved Promptly After Posting
*Updated Review*
Initially, I had a frustrating experience with Aupair World after paying £44.40 for a premium account on 4th July. Despite the payment going through, I didn’t have access to the premium features, and my messages to support went unanswered.
However, since writing my review, the team reached out to me promptly, resolved the issue quickly, and even offered an extra week of premium access as a goodwill gesture. I appreciate their responsiveness and the way they handled the situation. Thank you for sorting this out professionally.
July 14, 2025
Unprompted review
Reply from AuPairWorld
Dear Louise,
Thank you very much for updating your review and for giving us the opportunity to resolve the issue.
We’re truly sorry for the initial inconvenience. It’s great to hear that the problem has now been resolved to your satisfaction and that you appreciated the goodwill gesture.
We’re always working to improve our support processes and your feedback is invaluable in helping us do that. Should you need anything else in the future, please don’t hesitate to reach out.
Wishing you all the best with your search!
Warm regards,
AuPairWorld Team
Like many others I was sceptical of au…
Like many others I was sceptical of au pair world, BUT it has helped me find the most amazing host family! It lets you explore thousands of host family’s from multiple countries at once! Just make sure you ask the host family the right questions (au pair world has question examples and TikTok has some good ones too!)and call a few times and you’ll be right ! I will definitely be using the site again!!
June 5, 2025
Unprompted review
Reply from AuPairWorld
Dear Lola,
Thank you so much for your kind words!
We're thrilled to hear that you found an amazing host family and had a great experience using AuPairWorld.
It's great that you highlighted the importance of asking the right questions, as being well-prepared really makes a difference.
We’re so happy to know you’ll be using the site again and we wish you all the best for your next au pair adventure.
Best wishes,
AuPairWorld Team
A satisfying website
The website is well structured, you get a lot of useful information through the family's profile and, if you're interested, you can message them whenever you want, also to ask questions and schedule video calls. I suggest future AuPairs to look for further information about AuPair rules in the country/countries you're interested in (they're also explained in the website), because you may know in advance your pocket money and who will pay for the insurance. In my case, it took me a little bit more than expected to find a host family: a woman from Germany texted me for the first time just 10 days before I actually started my experience with them: they had all the requirements I was looking for and I suddenly accepted. It would have been a little bit easier if I had found them previously through my dashboard; instead, I mainly found families with conditions that didn't satisfied me completely, except for 3 or 4 of them (but they had already found an AuPair). Overall, my experience was really nice, the family was always kind to me and we did a lot of activities! I will always keep those weeks in my heart.
April 1, 2025
Unprompted review
Reply from AuPairWorld
Dear Amanda,
Thank you for your thoughtful review!
We're glad you found the website helpful and had a memorable experience with your host family. Matching can take time, but we’re happy it worked out well in the end.
Thanks also for your advice to future au pairs, it's always great to be well informed. Wishing you all the best in your next adventure!
Best wishes,
AuPairWorld Team
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