Jack, one of the data analyst consultants, was very helpful and informative. I'm still on the free trial and so far it's been easy to remove my data from data brokers and screen emails and calls. I ke... See more
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Review summary
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Sy did everything so well! She changed my call from cancellation to a two year renewal. She understood the product, was able to explain things I didn't understand and wouldn't have gathered from the A... See more
Company replied
Janet was beyond patient, resourceful, knowledgeable, and was able to explain things without being condescending as we both encountered with Jefferson Capital Credit bureau. They asked questions and t... See more
Company replied
I spoke with Cory, he was so patient, knowledgeable and helpful!!!! He could not have done anymore than he did to help me. Maybe give him a raise? :D Plus I am an old lady and technologically dys... See more
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Company details
Written by the company
Aura is an all-in-one digital security service that helps protect you and your family from identity theft, financial fraud, and online threats. All plans come with $1M identity theft insurance and 24/7 customer support, so you're always protected.
Contact info
United States
- aura.com
4.1
Great
1K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They stole my money
I signed up for a 14 day free trial of aura through google pay. I liked it but aura canceled my subscription even though my payment went through on Google pay. I tried to get my money back back but they sent me to Google pay and googlepay sent me back to aura. It's been 2 and half months between Google pay and aura and neither want to give me a refund even though i am not even receiving the subscription and cant get into it. basically they stole my money because im not receiving this subscription.
March 16, 2026
Unprompted review
Reply from Aura - Digital Security
We sincerely apologize for the frustration this back-and-forth between Google and Aura has caused you over the last few months. That is certainly not the experience we want for our members.
Our team has been able to investigate the issue and communicate with Google to issue your refund. Because your subscription was originally purchased through the Google Play Store, Google manages the payment processing; Aura does not have your billing information on file to issue a refund directly. However, we have worked with Google to ensure this is corrected.
If you have further questions, please contact us:
Email: support@aura.com
Phone: 833-552-2123
Kristina is an exceptional agent
Kristina is an exceptional agent - patient, answers questions thoroughly and her descriptions resulted in my retaining my subscription
March 16, 2026
Unprompted review
Reply from Aura - Digital Security
We couldn’t agree more—Kristina is exceptional! We are so pleased that her patience and thoroughness helped you see the full value of your Aura subscription. We’ve shared your feedback with her and her manager; it’s reviews like yours that keep us striving for excellence.
Thank you for staying with us!
Though customer service ro be dead I…
Though customer service ro be dead I was wrong.thank you so much.great job
March 13, 2026
Unprompted review
Reply from Aura - Digital Security
This made our day! We’re so glad we could prove that great customer service is alive and well here at Aura. Thank you for the "great job" shout-out—it means the world to our team.
Probably the nicest person
Probably the nicest person I have ever dealt with over the phone. Helpful and personable. Kristen got the job done while making me comfortable with my purchase.
March 14, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for the shout-out! We’re thrilled to hear that Kristen made your experience so comfortable. We agree—she’s a star, and we’ll make sure she sees your kind words. Welcome to the Aura family!
Can't use your phone's anti virus…
Can't use your phone's anti virus protection as one seems to cancel the other out.aura doesn't protect you from malware so I find the vpn useless.trust my phone to detect bad websites.aura only good for I d theft
March 14, 2026
Unprompted review
Reply from Aura - Digital Security
Security apps often fight for "Real-time Protection" rights. Having two active scanners (Aura + your phone's built-in tool) can cause battery drain and system lag.
Fix: Pick one for active scanning and disable the "Real-time" feature in the other.
Fraud
Yesterday I got an email from Aura saying my credit had been checked, making sure it was me. I hadn't applied for any credit so I called them and have them all the information they needed. Their fraud department was closed already but they had someone call me this morning. I caked them back and they helped me contact the company that ran my credit and make sure to shut down the application immediately. I'm very glad I am using Aura, and highly suggest them to everyone.
March 13, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for sharing your experience. We aim to provide a sense of security that allows our members to act fast when it matters most, and we are pleased to hear that you received prompt and thorough support, successfully resolving this issue. Your satisfaction and peace of mind are our top priorities, and we are glad we could meet your needs during such a critical moment. Thank you for trusting Aura; we are glad to have you as a member!
Still getting charge attempts after subscription cancelled.
After my trial ended, I decided not to continue my membership as I didn't find any passwords I hadn't changed, leaked online. I tried cancelling through the website, but I was faced with a message of it being impossible, at least at that time being. On February 3rd, I received an email stating that my membership would be cancelled, and it was being processed. However, from then to this day, March 13th, over a month, I still get charge attempts (on a daily basis) on both of my debit cards (that I had entered in my account to have them monitored online at the time of my trial) and not just the debit card I had signed up with.
This is insane the least. On March 9th I called their customer support line and spoke to an agent. He confirmed me that my account was cancelled and I should no longer receive any charge attempts. However, 5 days later, I still get those. Today I received the 4th one, since I hang up that call.
Not being able to cancel online with "1 click" and having to call support is something I've never seen before. However even after calling, providing my verification details and being told that I should no longer receive any charge attempts, yet still get those, is out of boundaries.
In case a staff member reads this and wants to confirm it, my Aura account is linked to the same email address this review is posted from. If you need my phone number to check your records (for the phone call I had), it's the one linked in my account, ending with *811. Hopefully this can be sorted out without having to call them again and getting ridiculously charged from my phone provider since I currently live abroad. If I receive no update I guess I'll have to do it this way.
3/21/2026 Update:
Problem seems to have been resolved for the past week. I increase my rating by 1 star for the direct address of my issue, within 1-2 days after this review was originally posted.
March 13, 2026
Unprompted review
Reply from Aura - Digital Security
Hello, We apologize for the inconvenience. Our team is currently investigating the to find a resolution as quickly as possible.
I would give 10 stars if I could. Great ethos!
I would give 10 stars if I could...and that because even though im based in the uk and can't buy a subscription with them, they still guided me through what I needed to do with very fast replies and told me that If I ever need anything I should contact them..and all that when they knew from the first email that there was no monetary benefit for them. Great ethos and im so grateful for them!
March 12, 2026
Unprompted review
Reply from Aura - Digital Security
Hi Maria,
Thank you so much for taking the time to leave such a kind review! While we wish we could have you as a subscriber in the UK, our goal has always been to help people find the right solutions—regardless of whether they can buy from us or not.
Knowing that our team’s guidance made a difference for you is the best reward we could ask for. Please don't hesitate to reach out if you have any more questions down the road. We're always happy to help!
Wonderful Experience
I m sorry I didn’t get her name but she went above and beyond to help me with all my issues. She was pleasant and explained things clearly so I could follow her instructions. If everyone at Aura is like her I made the right choice.
March 12, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for taking the time to share your valuable feedback with us! We truly appreciate you reaching out and letting us know about your experience. We're pleased to learn you had a positive experience and received helpful and effective support. Your satisfaction is our top priority, and we're happy to have met your needs.
Kristin,
Kristin,
Was very helpful and educated me on what all my subscription covered, computer etc.. Outstanding customer service!!
March 12, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for the glowing review! We’re thrilled to hear that our team could help clear up the details of your subscription. Knowing exactly how you're protected—from your computer to your personal data—is our top priority. We'll be sure to share your kind words with the team
Aura Identity & Fraud Protection prompt response to critical alerts.
Receiving an Aura "critical alert" on 3-09-26, my situation was quickly escalated to speaking with Cody, a member of Aura's White Glove Team this morning. Cody explained the alert, listened to the details from me of previous issues with my digital security which made the current alert especially alarming to me, gave specific recommendations about what I could do and should not do regarding the alert, as well as giving steps I could take to further protect myself from identity fraud and identity theft. Very grateful to Cody and to Aura.
March 11, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for sharing your experience. We know how alarming a "critical alert" can feel, especially when you’ve dealt with digital security issues in the past.
We are so glad to hear that Cody was able to provide the calm, expert guidance you needed to navigate the situation. Our White Glove Team is there specifically for those high-stakes moments, and we will be sure to share your kind words with Cody—he’ll be thrilled to know he made a difference.
Thank you for trusting Aura to keep your identity safe. We’re glad to have you with us!
Great customer service
Great customer service. Agent helped me with my needs
March 9, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for the 5-star review! We are thrilled to hear our agent provided great customer service and took care of your needs. Whenever you need assistance in the future, please remember our Customer Care team is available 24/7 at 1-833-552-2123.
Janet was pleasant to work with and…
Janet was pleasant to work with and went above and beyond to find out what had caused the alert I received from Aura
March 9, 2026
Unprompted review
Reply from Aura - Digital Security
We are so glad to hear that Janet provided such excellent support and helped you understand your alert! We'll be sure to pass along your kind words to her. If you ever have questions about future alerts, please don't hesitate to reach out. Our Customer Care team is available 24/7 at 1-833-552-2123.
Aura turned out to be a smart buy for…
Aura turned out to be a smart buy for keeping my personal data safe online, the monitoring and instant notifications let me spot any weird activity fast and I feel a lot safer now!
February 20, 2026
Unprompted review
Reply from Aura - Digital Security
We are thrilled to hear that the instant notifications and monitoring are giving you that peace of mind! Keeping your data safe is exactly what we are here for. If you ever have questions or need to review a notification, please call our 24/7 Customer Care team at 1-833-552-2123.
It was fine.
March 6, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for taking the time to leave us a 5-star rating! We’re glad to hear that your experience was "fine," but we always strive to move the needle from "fine" to "fantastic."
If there is anything specific we can do to make your next experience even better, our Customer Care team would love to hear your thoughts. We are available 24/7 to assist you.
Please feel free to reach out to us anytime at 1-833-552-2123.
I have had good results thus far
March 6, 2026
Unprompted review
Reply from Aura - Digital Security
That’s great to hear! Consistency is key with security software—it’s usually the things you don't see happening in the background that matter most.
Since you've had a smooth experience so far, it might be a good time to make sure you're getting the most out of those "hidden" features.
Really impressed with how comprehensive…
Really impressed with how comprehensive Aura’s protection is. It combines identity monitoring, a VPN, antivirus, and a password manager all in one place. The dashboard is simple to use and the alerts help me feel more in control of my online security.
February 22, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for the 5-star review! We are thrilled to hear that you’re finding Aura’s comprehensive approach so effective.
Our goal has always been to take the "noise" out of digital security. It’s great to know that the integration of our VPN, antivirus, and identity monitoring—all managed through that simple dashboard—is helping you feel more in control. We believe staying safe online shouldn’t feel like a second job, so we're glad those alerts are hitting the mark for you!
Welcome to the family, and thank you for trusting us with your protection.
Janet is an ALLSTAR beast in the BEST way!!
Janet was beyond patient, resourceful, knowledgeable, and was able to explain things without being condescending as we both encountered with Jefferson Capital Credit bureau. They asked questions and then didn't even allow me time to answer them speaking over me. She helped get the call back on track and was a witness to how much her services are needed. I LOVE my Aura subscription!!!
March 4, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for sharing this! We know how frustrating it can be to feel unheard, especially when dealing with credit bureaus. We are so proud of Janet for stepping in as your advocate and keeping things on track with her patience and expertise. Hearing that she was a 'witness' to your experience reminds us exactly why we do what we do. We’re thrilled to have you in the Aura family!
Aura has been a great investment for…
Aura has been a great investment for protecting my personal information online. The credit monitoring and instant alerts make it easy to stay on top of any suspicious activity.
March 1, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for your review ,we appreciate you taking the time to provide your feedback. Please reach out to us at 18335522123, if you ever need any assistance. We'll be happy to provide additional support and guidance, we’re here to help!
Cordial and patient Representative
The Representative (Juanita) was very thorough and Knowledgeable about how to resolve my situation. She went above and beyond to rectify the identity theft problem I have been plagued with and I am very grateful. Btw she is a very patient person as well.
March 2, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for sharing your experience! We are incredibly proud of Juanita, and it’s wonderful to hear how her patience and knowledge helped resolve such a stressful identity theft situation for you. We know how 'plagued' one can feel by these issues, and we're so glad she could go above and beyond to give you peace of mind. I'll be sure to share this directly with her—it will make her day!
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