Holiday Inn Aurola Reviews 3

TrustScore 3.5 out of 5

3.5

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Company details

  1. Hotel
  2. Family Hotel
  3. Travel Agency
  4. Vacation Rental

Information provided by various external sources

Discover your ideal vacation at Holiday Inn San Jose Aurola! Book your stay at our 5-star hotel today.


Contact info

3.5

Average

TrustScore 3.5 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Very nice stay in San José

Don't know where the negative vibes comes from. The staff were super-service minded, the room very nice and clean. The restaurant is a bit shabby-looking, but the service was good, the food excellent and prices great... The location is also perfect.

February 24, 2024
Unprompted review
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Rated 1 out of 5 stars

Horrible experience at Holiday Inn Chingford

Yesterday I stayed at your hotel and so far that has been the worst experience of my life.
I checked in around 4.30pm and on getting to the room,realised the air-conditioning system was leaking and I promptly went to the reception to let them aware of the situation.
Can I add here that it was all smiles when I was checking in but immediately I requested for my room changed I encountered a very nasty attitude from Kelvin and another British African(he mentioned he was from Congo during our short conversation before I discovered the leak).
When I asked for update on the room change,they told me I was rude with my request and there was nothing they could do about it and that I should either get a refund or stay in the room which I found really shocking.
I would have gladly accepted refund but I checked for hotels around but they were all fully booked.
Find attached pictures and videos from the leaking room,I hope you respond ASAP to this email so I know the next course of action.
Please.note that I was not able to sleep all night due to this and it has caused me a lot of discomfort and greatly affected my mental health.

September 7, 2023
Unprompted review

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