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Discover your ideal vacation at Holiday Inn San Jose Aurola! Book your stay at our 5-star hotel today.
Don't know where the negative vibes comes from. The staff were super-service minded, the room very nice and clean. The restaurant is a bit shabby-looking, but the service was good, the food excellent and prices great... The location is also perfect.
Yesterday I stayed at your hotel and so far that has been the worst experience of my life.
I checked in around 4.30pm and on getting to the room,realised the air-conditioning system was leaking and I promptly went to the reception to let them aware of the situation.
Can I add here that it was all smiles when I was checking in but immediately I requested for my room changed I encountered a very nasty attitude from Kelvin and another British African(he mentioned he was from Congo during our short conversation before I discovered the leak).
When I asked for update on the room change,they told me I was rude with my request and there was nothing they could do about it and that I should either get a refund or stay in the room which I found really shocking.
I would have gladly accepted refund but I checked for hotels around but they were all fully booked.
Find attached pictures and videos from the leaking room,I hope you respond ASAP to this email so I know the next course of action.
Please.note that I was not able to sleep all night due to this and it has caused me a lot of discomfort and greatly affected my mental health.
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