Would not fault this company at all . There was a minor issue with my order I had placed and I received an email explaining what had happened and what options were available to resolve the issue. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend this company enough I would give them 10 stars if I could. The customer service a pleasure to deal with and Emily needs a pay rise dealing with people like me this time of the year,... See more
Been ordering from Emily and Authentic Ireland since last Christmas, can’t fault them, they’ve always been so helpful and the customer service goes above and beyond. Can’t thank them enough for the la... See more
Great store, easy to order from & delivery was very quick , well packaged & great quality so il definitely shop online here again ... alao great customer service- thank you .
Company details
Written by the company
Authentic Ireland is an independent sportswear retailer based in Ireland, shipping worldwide. Shop the latest men's tracksuits, jackets, sets, tees, shorts, headwear and footwear from Nike, The North Face, Under Armour, Berghaus, Monterrain, Trailberg, Envi and Reprimo. Whether you're after a Trailberg tracksuit, an Envi hoodie, a Monterrain set, Under Armour shorts or a North Face jacket, you'll find them all here. Every item is 100% authentic, fairly priced and delivered fast across Ireland, the UK, Europe and beyond, which is why shoppers across Dublin, Cork, Galway, Limerick, Belfast and the rest of Ireland keep coming back.
Contact info
4.7
Excellent
262 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Delivery took longer than expected but…
Delivery took longer than expected but everything arrived in the end customer service was helpful
May 18, 2026
Unprompted review
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5 stars
Great quality products, fast shipping & excellent customer service, would highly recommend shopping with Authentic Ireland
May 1, 2026
Unprompted review
Delighted with the items I ordered from…as
Delighted with the items I ordered from this site quality is brilliant and was the cheapest price in comparison to others. Delivery really quick, I had thought I had put a item in my bag but when I paid I realised I hadn't so after emailing Emily was so helpful and dealt with it exactly as I had hoped. Will be ordering again 😊
April 24, 2026
Unprompted review
First time placing an order with …
First time placing an order with Authentic Ireland. The order process was quick and easy, slight delay with delivery as expected over the weekends but the customer service rep was quick in sorting that out. Overall great experience will be a returning customer no doubt.
April 16, 2026
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Speedy delivery and I got the right…
Speedy delivery and I got the right items
April 23, 2026
Unprompted review
Very good service good delivery service…
Very good service good delivery service and great quality clothes wouldnt definitely recommend this site/page for 10/10 quality
April 9, 2026
Unprompted review
It doesn't even deserve the one star
It doesn't even deserve the one star. Avoid at all costs, shocking customer service too. Waited nearly 4 weeks for a next day delivery which was an important present for Christmas (sa%#a), was assured numerous times after me contacting them that I would have it in time. They Left it till 22nd December to say they did not have my tracksuit. Got alternative tracksuit AFTER xmas, then they sent the wrong size, and now not replying to my emails after I was assured they would 'fix this' at the very beginning. Shocking. Update, they accepted my return and I got a full refund
January 3, 2026
Unprompted review
Reply from Authentic Ireland
Hi Marian,
Thanks for updating your review. Really sorry for the mess with your order. Glad we got it sorted with a full return, refund and compensation.
All the best,
The Authentic Ireland Team
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Great service and very fast delivery
Great service and very fast delivery
March 20, 2026
Unprompted review
Really good service amazing website and…
Really good service amazing website and help team are great I had an issue with my order and was solved efficiently highly recommend Authentic Ireland
March 19, 2026
Unprompted review
coat from Authentic…
I ordered a coat from Authentic Ireland for my 12 yr old for Christmas. It arrived very quickly and was perfect.
Follow up customer service was excellent also.
December 15, 2025
Unprompted review
The purchase was great
The purchase was great
Little bit delays in delivery
February 13, 2026
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I ordered a tracksuit that was too…
I ordered a tracksuit that was too small and returned 3 weeks ago I was told 2 weeks ago I’d get a refund that week and still have not I’ve sent email after email and no one is contacting me back
January 15, 2026
Unprompted review
Reply from Authentic Ireland
Hi,
Replying publicly here for transparency as some time has passed.
When this was raised back in February, we looked into it straight away but had no record of the return reaching us. We do provide our own tracked return labels for exactly this reason, but unfortunately, when a parcel is sent back without one and without any tracking, it can go missing in transit, leaving us unable to process it or confirm it ever arrived.
That said, we completely understand how frustrating this is, and we'd still be more than happy to try and resolve it for you.
We did try to contact you several times through February and March but unfortunately had no reply.
The Authentic Ireland Team
Disappointed
Received a delivery
Absolutely shocking how it arrived
Clothing not properly packaged
Outer package not sealed correctly
Very disappointed
January 22, 2026
Unprompted review
Reply from Authentic Ireland
Hi Darren,
We’re really sorry to hear this and can assure you this was never our intention.
We use a third-party logistics partner to pack and ship our orders, and while we’ve recently moved to a new provider to improve standards, it’s clear that on this occasion the packaging wasn’t up to the level it should have been — for that, we sincerely apologise.
We’ve checked our inbox and order system but haven’t been able to find any recent email correspondence or an order linked to your name, so we may not have had the opportunity to look into this properly yet.
We’d really like to resolve this for you. If you could please email us at help@authentic-ireland.ie with your order number (or any order details), we’ll look into it straight away and make sure you’re taken care of.
We also appreciate your past support — we can see you’ve left us a positive review before, which makes this all the more disappointing for us, as this isn’t the experience we aim to provide.
Thanks for bringing this to our attention, and we hope to hear from you soon.
Faulty Jacket for €170
Bought a Trailberg jacket for my nephew for Christmas and it was missing the word Trail in Trailberg. The jacket cost almost €170 Emailed about it and was told it was faulty and I would get a refund on the 20th of January, received no refund and no answers back to any emails. Customer service is an absolute joke and my poor nephew thinks I bought him a fake jacket.
UPDATE
Customer service contacted me and have sorted the issue. I didn’t realize it was a small family business with minimal staff who by the sounds of it are doing the best to their ability. I was frustrated but now I have a better understanding of of starting a new business and the difficulties that come with that. Emily was great and I will be glad to use this company again .
From a frustrated customer to a now happy customer ☺️
December 25, 2025
Unprompted review
Returned order but still no refund....
Placed order before Christmas and received the order within the time stated, unfortunately part of the order was too small and I returned the order and it was received (according to the tracking number) before Christmas. I have emailed a number of times following up but have no valid response, no status of the return and no refund......still await a response. :(
January 12, 2026
Unprompted review
Reply from Authentic Ireland
Hi Lisa,
We’re really sorry for the delay and for the frustration this caused, it was never our intention for this to take this long.
We believe this issue has now been resolved, and we’ve made an attempt to contact you directly to offer compensation for the inconvenience.
Unfortunately, we haven’t received a reply yet.
Could you please check your emails (including spam/junk) from help@authentic-ireland.ie so we can finalise everything for you?
We’d really appreciate the opportunity to fully resolve this with you.
Kind regards,
Authentic Ireland
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Placed an order 29th November…no response since
Update: company have been in touch and arranged a full refund.
Placed an order 29th November. #12022 Aside from order confirmation Iv received no response to any of my emails since the order was placed. My card was charged over €159 but nothing received in the post , no shipping notification etc.
January 11, 2026
Unprompted review
Have ordered a few times now ,
Have ordered a few times now ,, fast delivery and brillant customer service , I had issue with Christmas order emailed them and was at my door the following evening , amazing quality
December 20, 2025
Unprompted review
Great customer service
Great customer service! When item went missing in the post they very quickly offered a substitute and got it to me as quickly as possible. Will definitely order again!
December 19, 2025
Unprompted review
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