Authentic Ireland Reviews 

262
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently mention the exceptionally fast shipping, very smooth website navigation, and effortless online ordering process when purchasing items. People consistently praise the top-notch clothing quality, excellent variety of sportswear, and the remarkably helpful support team that always goes above and beyond to resolve any concerns. Some reviewers were not happy with unexpected delivery delays, missing tracking details, and slow customer service replies during busy holiday periods. A few consumers also experienced missing items in their shipments or faced frustrating difficulties when trying to secure refunds for returned products.

What people talk about most

Delivery service

People report positive experiences with delivery_service, expressing widespread satisfaction regarding speedy... See more

Order

Users describe positive interactions with order processes, highlighting quick and easy website navigation... See more

Product

Customers consistently note positive experiences with product, highlighting top class and excellent quality... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for going above and beyond to... See more

Quality

Clients share positive opinions on quality, frequently describing the clothing items as top class, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would not fault this company at all . There was a minor issue with my order I had placed and I received an email explaining what had happened and what options were available to resolve the issue. The... See more

Rated 5 out of 5 stars

I cannot recommend this company enough I would give them 10 stars if I could. The customer service a pleasure to deal with and Emily needs a pay rise dealing with people like me this time of the year,... See more

Rated 5 out of 5 stars

Been ordering from Emily and Authentic Ireland since last Christmas, can’t fault them, they’ve always been so helpful and the customer service goes above and beyond. Can’t thank them enough for the la... See more

Rated 5 out of 5 stars

Great store, easy to order from & delivery was very quick , well packaged & great quality so il definitely shop online here again ... alao great customer service- thank you .


Company details

  1. Clothing Store
  2. Activewear Store
  3. e-Commerce Service
  4. Men's Clothing Store
  5. Sportswear Store

Written by the company

Authentic Ireland is an independent sportswear retailer based in Ireland, shipping worldwide. Shop the latest men's tracksuits, jackets, sets, tees, shorts, headwear and footwear from Nike, The North Face, Under Armour, Berghaus, Monterrain, Trailberg, Envi and Reprimo. Whether you're after a Trailberg tracksuit, an Envi hoodie, a Monterrain set, Under Armour shorts or a North Face jacket, you'll find them all here. Every item is 100% authentic, fairly priced and delivered fast across Ireland, the UK, Europe and beyond, which is why shoppers across Dublin, Cork, Galway, Limerick, Belfast and the rest of Ireland keep coming back.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(262)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst customer service, don’t order from here

I would give this company no stars if I could, I have texted them on every social platform, sent numerous of emails and sent in many forms of there contact form on their website. I havnt received one reply. I ordered a large order and received a email stating it was on its way as they have “next day delivery”. I checked my order number with DPD and DPD are still awaiting my parcel, only a label created. This was for Christmas and I still haven’t heard back from anyone on their team or received my order and it’s Christmas Eve. Absolutely gutted, waste of money and time and a Christmas gift ruined !!!!!

December 24, 2025
Unprompted review
Authentic Ireland logo

Reply from Authentic Ireland

Hi Libby,

We're truly sorry for the experience you had with us. We didn't handle this as well as we should have, and we completely understand your frustration.

We've reached out to you directly via email and hope to have the opportunity to make this right.

Authentic Ireland

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Rated 5 out of 5 stars

Amazing customer service

Would not fault this company at all . There was a minor issue with my order I had placed and I received an email explaining what had happened and what options were available to resolve the issue. The issue was resolved straight away with no hassle at all. I will definitely be recommending Authentic Ireland to my family and friends.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Been ordering from Emily and Authentic…

Been ordering from Emily and Authentic Ireland since last Christmas, can’t fault them, they’ve always been so helpful and the customer service goes above and beyond. Can’t thank them enough for the last year.

December 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Everything came as pictured

I ordered first time and everything arrived as pictured on the site. I’ll definitely be ordering again in the future! Items were delivered within a couple of days once shipped.. good quality stuff too!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

I placed an order with this company…

I placed an order with this company during the Black Friday sales event. While there was a slight delay in the fulfillment of my order, I consistently received prompt and clear responses to my inquiries. Regrettably, the jacket I originally ordered was no longer available. I was subsequently provided with an email containing images of alternative options. I had the pleasure of interacting with Emily, who provided exceptional customer service. Upon receipt, the quality of my order was outstanding. I wholeheartedly recommend this company. You will not be disappointed.

December 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Horrible service

Ordered the 29th of October no response then was told yesterday it would arrive this week then got another email today saying the parcel is lost and got a refund disgraceful customer service

December 15, 2025
Unprompted review
Authentic Ireland logo

Reply from Authentic Ireland

Hi,

We’re really sorry to hear about your experience and appreciate you taking the time to leave a review. We’ve gone back through our system to try and understand what may have happened.

From what we can see, we’re currently unable to find any orders placed on the 29th of October that were refunded, and all orders from that date show as delivered on our side.

We also can’t find any orders or email correspondence under this name (J Bavan), though we understand the name shown on Trustpilot may differ from the details used at checkout.

That said, we absolutely may be missing something and would genuinely like the opportunity to look into this properly for you. If you could please email us with your order number, or the name and email address used when placing the order, we’ll investigate this as a priority.

Please email us at help@authentic-ireland.ie

We’re very sorry for any frustration this has caused and would like to help get clarity and a resolution if possible.

Thank you.

Rated 5 out of 5 stars

Top quality

Made 2 purchases although they came late because of Christmas the tracksuits are perfect couldn’t find them anywhere else definitely the best place for quality tracksuits 👌another thing is the communication I was getting was great they where able to reassure me my orders would come in time even tho I was wrecking there head with emails 🤣would definitely recommend

December 15, 2025
Unprompted review
Authentic Ireland logo

Reply from Authentic Ireland

Hi,

We’re sorry for the frustration caused and understand how delays close to Christmas can be stressful.

We’ve already emailed you directly with full information regarding both of your orders and their delivery timelines.

To clarify a few points: we do not advertise or claim next-day delivery, and we do not delete comments on TikTok — any moderation is handled automatically by the platform.

Both of your orders are confirmed and are guaranteed to arrive before Christmas, as outlined in our email. If you have any further concerns, please reply directly to that email and we’ll be happy to assist.

Thank you.

Rated 4 out of 5 stars

General experience

Out of the 2 tracksuits bought on 07/12/25, only one was shipped and delivered within the timeframe given at the time of purchase. Absolutely no information regarding the second one so far. Can't get a refund, as apparently my order number or any of the details, that I had to provide when ordering are incorrect. The first and the last time I ever ordered from Authentic Ireland.
UPDATE 14/12/2025
Received the second part of the order within less than 48 hrs, after email to the customer service.
Brilliant and quick response.
Would give 5 stars if I knew the order was split.

December 11, 2025
Unprompted review
Authentic Ireland logo

Reply from Authentic Ireland

Hi,

Thank you for the update — we’re really glad we were able to resolve this quickly for you and that both items have now been delivered.

Your order was split and dispatched from two different fulfilment locations, which is why one item arrived slightly later than the other. We understand how that can be confusing, especially if it isn’t made clear at the time.

Based on feedback like yours, we’ve since improved our messaging so split orders are now shown more clearly on packing slips and communications.

We really appreciate you taking the time to update your review and share your experience, and we’re delighted to hear you were happy with the response from our team.
Thank you again for your feedback — it genuinely helps us improve.

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