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Authenticated Reviews 248

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TrustScore 4 out of 5

3.9

Fashion Accessories Store
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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers had a great experience with this company. Many customers are really happy with their purchases, often highlighting the excellent quality and authenticity of the products received. People frequently mention fast delivery, with items arriving quickly and often ahead of schedule, and appreciate the careful packaging. The customer service is also praised for being responsive and helpful, especially when resolving issues like accidental duplicate orders or facilitating exchanges. However, some customers were dissatisfied with the response time and contact methods, noting a lack of communication or delayed replies to emails. There were also instances where delivery services did not meet expectations, with some orders arriving late or not at all, and tracking information being unreliable. A few people also experienced issues with product sizing and the exchange process taking longer than anticipated.

What people talk about most

Product

People report ambiguous experiences with product quality. Many customers praise the quality, noting items are... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report significant delays, missing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While many reviewers praise fast... See more

Response time

Customers express significant frustration and disappointment with the response times. Many report sending... See more

Customer communications

Consumers consistently express significant frustration with the company's contact methods and responsiveness.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update to review : 14/1/26 Have received my hoodie. Communication could be better, but all sorted now. Sent back a hoodie i got my son for xmas to exchange for a bigger size as per email requ... See more

Rated 4 out of 5 stars

Delivery not arrived as it stated 2-5 ** edited Was received after contacting them, returned and got another size all sorted Thankyou

Rated 5 out of 5 stars

I had read some of the negative reviews on Trustpilot and was worried about ordering from Authenticated.com however after emailing them with my concerns they got back to me promptly and I placed my or... See more

Rated 5 out of 5 stars

Pleasently surprised with company as Saw some bad reviews after I ordered so was worried if they was legit. emailed but got a response quickly and parcel arrived within 2 days so all good. Hoodie is a... See more

Company details

  1. Fashion Accessories Store

Written by the company

High End Footwear & Apparel Retailer. All Items Sold On Our Platform Are 100% Genuine And Authenticated By Our Experts Before Being Dispatched. Enjoy Worldwide Shipping & Free Returns/Exchanges On All Products.

Contact info

3.9

Great

TrustScore 4 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

10/10

Quality pure quality no more needs to be said

June 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service, i couldn't ask for more. I hadn't heard of this company before but i thought i would give them a chance and the chance played off, i would highly recommend this company. Very happy.

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM! DONT BUY!!!

I bought a hoodie on May 6th for a standard 2-5 days delivery and it never came, i wrote several emails and no reply, this is a scam

May 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam, AVOID

SCAM DO NOT BUY, i wanted some ASICS and they never delivered them i reached out to them twice and received no response, thankfully my bank gave me a refund quickly, please buy the shoes retail or via StockX, I ordered the same ASICS Gel 1130 on StockX and they came in a week. The prices being too good on the website was the red flag.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

Would definitely recommend, I was worried as this was my first time shopping here. I was reassured by Josh that my order would arrive shortly. Thank you!

March 4, 2025
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Rated 3 out of 5 stars

Crocs the ongoing story

Please read my other reviews before this. I received an email out of the blue saying that they had been talking to crocs directly for months! After many emails I now have an brand new light up pair which is fantastic. So problem resolved after 4.5 months. They have asked I update my rating so I am doing so but also mentioned to them to keep customers happy all it takes is 1 email to be acknowledged. So thanks Again

October 14, 2024
Unprompted review
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