Authentik Canada Reviews 2,265

TrustScore 4.5 out of 5

4.7

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Rated 3 out of 5 stars

I would not rental a car here. First of all as my prediction I do not get my reserved car model which is Toyota RAV4 you put on your official web site during my reservation process. My friend had a... See more

Company replied

Rated 5 out of 5 stars

Our advisor Alyssa was very adept at determining what experiences we wanted to have and turning them in to reality. Our trip was just at 3 weeks long and we stayed at 9 different lodgings. Each one wa... See more

Company replied

Rated 5 out of 5 stars

I have become very sceptical of internet advertising in its many forms, so anything that interests me gets throughly researched before I fully believe it. The rates I got through Authentik Canada for... See more

Company replied

Rated 5 out of 5 stars

Right from booking on line to returning the RV after an amazing two weeks, the staff were helpful courteous responsive and available. The RV was immaculate and all the prebooked items were loaded rea... See more

Company replied

Company details

  1. Travel Agency
  2. Car Rental Agency
  3. Recreational Vehicle Rental Agency
  4. Van Rental Agency

About Authentik Canada

Written by the company

Avec Authentik Canada, vous transformez votre voyage en une véritable aventure sur mesure. Spécialiste du road trips au Canada depuis 2002, Authentik simplifie chaque étape de votre planification pour que vous profitiez pleinement de l’expérience, sans stress ni perte de temps.

Grâce au planificateur intelligent de road trip, vous concevez facilement un itinéraire qui vous ressemble : destinations, hébergements, activités, vols et transport. Tout est pensé pour que votre voyage reflète vos envies, votre rythme et votre budget, avec la tranquillité d’esprit qu’apporte l’expertise d’un conseiller local.

Vous avez aussi accès à deux comparateurs de prix exclusifs :

Le comparateur de location de voiture,
Le comparateur de location de camping-car (VR).

En un seul clic, vous trouvez le meilleur prix disponible au Canada, sans frais cachés, parmi toutes les grandes compagnies.

❄️ Et si vous rêvez d'un voyage d'hiver-car, Authentik Canada vous permet également de vivre des séjours uniques, incluant des activités comme la motoneige ou le traîneau à chiens.

Plus de 500 000 voyageurs ont déjà exploré le pays de cette façon, en toute autonomie mais avec l’assurance d’un accompagnement professionnel.

Planifiez votre voyage au Canada avec une agence locale

Written by the company

Made in Canada
Organiser un séjour au Canada peut vite devenir un casse-tête : déterminer les étapes, gérer les longues distances, choisir les hébergements, planifier les activités ou encore réserver un véhicule… Avec Authentik Canada, tout devient beaucoup plus fluide grâce à l’appui d’un expert local francophone. Basé directement au Canada, votre conseiller connaît chaque région en profondeur : des Rocheuses aux rives du Saint-Laurent, des grands parcs nationaux aux petits villages pittoresques. Il saura vous proposer non seulement les lieux incontournables, mais aussi des adresses et expériences authentiques, souvent méconnues des circuits traditionnels. Notre modèle repose sur une relation directe, sans chaîne d’intermédiaires. Résultat : un voyage 100 % personnalisé, construit sur mesure selon vos envies et votre budget, avec des tarifs justes puisque vous évitez les couches de commissions superflues. En choisissant Authentik Canada, vous profitez d’une expertise locale, d’un service en français et d’une présence rassurante avant, pendant et après votre voyage. Votre road trip canadien devient ainsi un projet facile à organiser, fiable et entièrement adapté à votre façon de voyager.

Garantie du meilleur prix

Le meilleur prix garanti… et 5 % de plus dans vos poches !

Le meilleur prix garanti… et 5 % de plus dans vos poches !

Meilleur prix garanti + 5 %

Si vous trouvez une offre strictement identique à la nôtre à un prix plus bas dans les 48 h suivant votre réservation, nous nous alignons sur ce tarif et vous accordons 5 % de rabais supplémentaires sur cette offre.

Pourquoi pouvons-nous garantir le meilleur prix ?

Authentik Canada est la première agence de voyage à destination à servir directement les voyageurs des quatre coins du monde. Contrairement aux agences traditionnelles ou aux sites de réservation, il n’y a aucun intermédiaire entre vous et l’organisateur local : moins de commissions, des tarifs plus justes.

  • Vente directe = pas de couches de commissions inutiles
  • Réseau local et tarifs négociés au plus près du terrain

Contact info

Promotion box for Authentik Canada

Road trips 100% sur mesure au Canada

Créez votre road trip personnalisé avec une agence locale.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Alyssa was very close to all our ideas…

Alyssa was very close to all our ideas and made the trip with all our requirements.
She has been always willing to help and solving all our doubts.

September 8, 2025
Authentik Canada logo

Reply from Authentik Canada

Thank you so much for your kind words!

We’re delighted to hear that Alyssa truly understood your vision and crafted a trip that matched your wishes. Her attentiveness and dedication to answering all your questions really reflect the care we aim to provide in every journey.

We hope to have the pleasure of planning another adventure with you, wherever the road may lead next!

Rated 3 out of 5 stars

Can do better

Firstly, our shuttle was 45min late, we were about a dozen people waiting and no one advised us.

Then we have arrived at the rental offices in Abbotsford around 12pm and we've been told that we might be able to check-in after signing the contract in 15 to 30 minutes. We've waited for 2h without any further information, it would be great to inform us upfront that it would take a while.

The RV is great overall and provide good comfort. We were 2 people travelling and it was spacious but I doubt 5 adults can fit there without fighting after 48h, but that's totally personal. Nevertheless, the RV presented some points that are unacceptable (even more when considering the price) : the front left tire had a missing piece of rubber (obvious on the picture and even more when comparing it to the front right tire), the steering wheel was shaking above 80 km/h and the whole RV windows can be blacked out except in the bedroom (illogical isn't it ?). About the tire, the person at checkout just said "thanks for advising us, they must have missed it" but offered no compensation or anything whereas we've been driving almost 3000km with stress.

The western Canadian Rockies are absolutely breath taking, especially if you love hiking. Contact me for further information @paulo_thiex

August 23, 2025
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Reply from Authentik Canada

Hello Paul,

Thank you for taking the time to share your detailed experience with us. We completely understand your mixed satisfaction, which seems to stem mainly from the service you received from our partner Four Seasons in Abbotsford, and we want to assure you that we take your feedback very seriously.

The shuttle delay, the two-hour wait without information at check-in, as well as the mechanical and maintenance issues mentioned (damaged tire, steering wheel shaking at high speed, missing curtain in the bedroom) are not representative of the level of service we strive to provide to our travelers.

We will be conducting a thorough follow-up with the management team at Four Seasons to ensure these situations are reviewed and addressed properly. Your feedback genuinely helps us improve the quality of our partners and prevent other travelers from experiencing similar inconveniences.

We do hope that, despite these issues, the breathtaking scenery of the Canadian Rockies allowed you to enjoy some wonderful moments and bring home lasting memories of your trip.

Kind regards,

Rated 5 out of 5 stars

Perfect experience and better prices

I rented a car with Authentik Canada and it was all perfect! Such an smooth and easy process and once in Canada, all was already included and we didn't have any trouble getting the car. Also prices were much better than renting directly in the agencies.

September 3, 2025
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Reply from Authentik Canada

Thank you so much for your wonderful feedback Jessica!

We’re thrilled to hear that everything went smoothly and that you found the process simple and worry-free. It’s great to know that our partner Avis lived up to expectations and helped make your experience seamless from start to finish.

We truly appreciate your trust and hope to have the pleasure of assisting you again on a future trip across Canada or the USA!

Rated 2 out of 5 stars

Not what was agreed

Email discussions exchanged regarding what we wanted from an RV and agreed upon with Authentik personal many months before.
Not being familiar with makes and models of RVs myself (which was the reason to book through an agent) I was sent, and signed (assuming it was the same equipment as previously agreed) the paperwork for a smaller model that dose not have a generator.
Given our 3 week travel was all off grid (as was informed to the sales person) this changed the way we were able to use the RV dramatically.
There was some other misinformation given but nothing to this scale.
Next time I would try harder to find, and book directly with the supplier and not a 3rd party.
The place we picked up the RV were very helpful and tyred to accommodate us, but there was not much they could do when other options were booked out.

August 5, 2025
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Reply from Authentik Canada

Thank you, Simon, for sharing your feedback.

We’re truly sorry that the RV provided did not fully meet your expectations for an off-grid experience. After reviewing our email exchanges, we see that your request clearly mentioned the need for 12V off-grid capability (batteries, solar), but it’s true that the presence of a generator was not specifically discussed. That was an oversight on our part, and we sincerely apologize for the impact this had on your road trip.

The quote you received was for the C-Small model you requested, and all standard inclusions were clearly listed. Unfortunately, without further clarification from your side, we assumed this model met your needs.

We’re glad to hear the pick-up location staff did their best to assist you despite the limited availability. We understand your disappointment, and we will use your experience as an opportunity to better highlight key features in future communications with our guests.

We hope your travels still brought memorable moments, and we’d be happy to assist again, this time with even more precision.

Rated 5 out of 5 stars

Canada campervan hire

Clear communication, with costs and campervan exactly as promised. I’d happily use them again

August 23, 2025
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Reply from Authentik Canada

Thank you so much for your kind words Ian !

We're delighted that everything matched your expectations, both in terms of communication and the campervan itself.

We’d be thrilled to help you plan your next adventure, Canada still has so much to offer!

Rated 5 out of 5 stars

No stress booking

A once in a lifetime holiday booked through Authentik. Alyssa Sayegh was our advisor and spent the time in an initial video call to alleviate my concerns and explained the travel options. It was easy booking and Alyssa was accommodating to our specific requirements. Post booking Alyssa was very responsive to email for any further questions or information. The Authentik road book and app was extremely useful in guiding us through the trip.

As this was a big adventure for my family and I we could have easily been upsold for additional add ons and trips but at no point was any pressure felt (unlike other companies).

We had an amazing smooth trip. We could focus just on being in the moment and the booking stress was taken away.

A side note for feedback. The vouchers which were in our roadbook for the trips we booked would have been good to have a feature in the App with them loaded as e-vouchers. Often they were just bar codes or booking numbers so could be easily listed. Maybe a future update..

September 2, 2025
Unprompted review
Authentik Canada logo

Reply from Authentik Canada

Thank you so much Kirsty for this generous and insightful review.

We’re truly delighted to know that your trip was smooth and stress-free, allowing you to fully enjoy the moment with your loved ones. That’s exactly what we strive for — a seamless, authentic experience tailored to your needs.

Your kind words will be shared with Alyssa, who will be thrilled to hear how much her care and responsiveness meant to you. And thank you as well for the suggestion about integrating e-vouchers into the app — it’s a smart idea, and we’ve already passed it along to our tech team for consideration.

We’d be honored to help you plan more unforgettable adventures — whether through Authentik USA or Authentik Canada!

Rated 5 out of 5 stars

Great experience very helpful

Top rate service answered questions and very helpful. Emailed during our time away and received a quick reply to our issue and resolved it for us.

August 13, 2025
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Reply from Authentik Canada

Thank you Karl for your kind words!

We’re so glad to know our team could support you efficiently during your trip. Being available and responsive—especially when you're far from home—is something we care deeply about. It’s great to hear everything was resolved quickly so you could fully enjoy your adventure.

We’d be thrilled to help you plan your next road trip, wherever the road may take you!

Rated 4 out of 5 stars

Overall the trip was amazing

Overall the trip was amazing, because the destination is so gorgeous! Cant miss.
The company is very easy to reach and communicate, answered every question in a timely fashion and were very kind and helpful.
The only thing that wasn’t excellent is we’ve had a few miscommunications along the planning process that were resolved but ended up costing us a bit more than planned. The company did compensate a little from their end. I would also expect a bit more advice or warning regarding parts of the drive that we had no way of knowing since we are not from Canada.
Still overall I do recommend them.

August 13, 2025
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Reply from Authentik Canada

Thank you Michal for taking the time to share such a thoughtful and balanced review.

We’re truly happy to hear that your trip left you with such amazing memories, despite a few bumps along the way. Your kind words about the destination and our team’s responsiveness mean a lot to us. You're absolutely right—when exploring a new country, even a small oversight or missing detail can have a real impact. Your feedback is a valuable reminder, and we appreciate you bringing it to our attention.

We sincerely hope to have the pleasure of planning another adventure with you, whether it’s back to Canada or exploring the wonders of the U.S. There’s still so much to discover!

Rated 5 out of 5 stars

Great itinerary

Great itinerary, good value and effective communication

August 8, 2025
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Reply from Authentik Canada

Thank you for your kind words!

It is very grateful to hear that the itinerary met your expectations and that you felt well supported throughout the process. Offering both value and peace of mind is exactly what we strive for.

We look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Car was delivered as quoted no extras…

Car was delivered as quoted no extras charged

July 13, 2025
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Reply from Authentik Canada

Thank you for your feedback Martin!

We're glad to hear everything went exactly as expected, with no surprise charges. That’s the kind of smooth, hassle-free experience we always aim to provide.

Have a great day !

Rated 5 out of 5 stars

Excellent and competitive service with…

Excellent and competitive service with top providers and super value!

August 6, 2025
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Reply from Authentik Canada

Thank you so much for your kind words!

We're thrilled to hear you found our service both excellent and competitive. Partnering with top providers and offering great value is exactly what we aim for, so it's wonderful to know that it made a difference for your trip.

We look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Right from booking on line to returning…

Right from booking on line to returning the RV after an amazing two weeks, the staff were helpful courteous responsive and available. The RV was immaculate and all the prebooked items were loaded ready. The check in process well thought out and instruction videos clear and very helpful especially for first timers.

July 21, 2025
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Reply from Authentik Canada

Thank you for this wonderful feedback Sue !

We’re delighted that your two-week adventure went so smoothly, from booking to return. Knowing our team was helpful and that everything was ready and spotless when you picked up the RV means a lot. We’re especially glad the videos made the first-time experience easier — that’s exactly why our partner created them!

Wishing you many more road trips just as memorable — and we’d love to be part of the next one.

Rated 5 out of 5 stars

Very good service

This company is efficient and in car hire that is unusual. Useful information provided and all worked as it should

July 20, 2025
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Reply from Authentik Canada

It’s an honour Fran to have been your travel companion. ;-)

Rated 5 out of 5 stars

I have become very sceptical of…

I have become very sceptical of internet advertising in its many forms, so anything that interests me gets throughly researched before I fully believe it. The rates I got through Authentik Canada for a Halifax vacation were much better than Avis was offering so I wanted to see if it was legit. Well it IS! Everything went smoothly (don't forget to print your contract), and I haven't got a single complaint. Got a nice 300 as well!

July 20, 2025
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Reply from Authentik Canada

Thank you Brian for taking the time to share your experience — it means a lot coming from someone who does their homework!

We completely understand your initial skepticism, and we’re proud to have earned your trust. Knowing that everything went smoothly and that you were satisfied both with the service and your vehicle is exactly what we aim for.

Here’s to more great discoveries and road trips ahead — we’d love to be part of your next one!

Rated 5 out of 5 stars

professional, competent and friendly. highly recommended.

really helpful operator; competitive pricing. great communication. felt in good hands. thank you.

July 20, 2025
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Reply from Authentik Canada

Thank you so much Heln for your kind words!

We’re very happy to know you felt well taken care of throughout your experience with us. Our team puts great effort into combining friendly support with expert guidance — it’s wonderful to see that reflected in your feedback.

Wishing you many more amazing journeys ahead, and we’d be honoured to be part of your next adventure!

Rated 4 out of 5 stars

Very helpful rep from Authentik but the…

Very helpful rep from Authentik but the process with the hire company was protracted and needed assertive negotiations to meet the deal/contract.

July 18, 2025
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Reply from Authentik Canada

Hello Simon,

Thank you for your feedback. We are pleased to hear that our representative was able to provide you with all the assistance you needed. However, we are sorry that the process with the rental company took longer and was more complex than expected.

Please rest assured that we have taken note of your comments so we can continue to improve our partnerships and streamline the process for our travelers.

Rated 3 out of 5 stars
Authentik Canada logo

Reply from Authentik Canada

Hello,

We’re sorry to hear that our response time didn’t meet your expectations. Our goal is always to assist our travelers quickly and efficiently before, during, and after their booking. Your feedback is a valuable reminder for us to keep improving our turnaround times.

We hope to have the opportunity to provide you with a smoother, more satisfying experience on a future trip.

Kind regards,
The Authentik Team

Rated 5 out of 5 stars

First class support

First class support. Helpful and informative when I needed to change car hire dates. Fast response to all queries.

June 7, 2025
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Reply from Authentik Canada

Thank you so much Sally for your kind words! We're thrilled to know our team could support you efficiently and provide the answers you needed during your date changes. Being quick, clear, and helpful is exactly what we aim for.

We’d love to help you plan your next adventure!

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